Crosswater Ltd Reviews 1,559

Dan Lowe is always very helpful and responds rapidly. Always sources the correct parts and deals with enquiries in a professional manner.

Date of experience: 13 March 2025

I agree with the below review about a distinct downturn in quality, delivery expectation management and customer service since last October. My current bathroom project has continued to be delayed due to faulty Crosswater products (towel rail radiator and the follow me shower PRO812F). The shower in particular has been faulty twice in a row now and customer service have failed to provide a solution, other than to repeatedly send out faulty products. I don’t understand why Crosswater has the reputation they do based on this experience

Date of experience: 12 March 2025

I reached out for a spare part and Ian has been very patient in finding the correct parts and posting them out. Super helpful guy, above and beyond!

Date of experience: 10 March 2025

All the below good reviews are fake! No one is receiving crosswater products on time! It is amazing customer service can take time to respond to the below 3 positive reviews but not help any of the 1 star reviews (I would give zero). This company is in trouble and has been since October! I have been waiting for a work surface to finish my bathroom unit since October (6 months).
Every delivery date they fail and reset a new date.
The crosswater big year sale coincided with a new computer system and since then they are unable to operate. Don’t be fooled by a couple of fake good reviews - they are in a complete mess!

Date of experience: 08 March 2025

Terrible after sales service.
No response after months of waiting for a replacement part delivery ( still under warranty) of a hot and cold bidet pipe. Complete silence after initial correspondence from the technical... email. Unbelievable customer service.
Will never buy any Crosswater product.

Date of experience: 04 March 2025

I sent a photo & video as requested as I thought my shower tap was broken. From this the man talked me through the process and how to resolve the issue. I followed his advice and I now have a working shower again. Thanks

Date of experience: 27 February 2025

We ordered, via a supplier, a vanitory unit at the beginning of January. We were given 2 successive dates for delivery. Yesterday we telephoned the company to see when exactly the unit would arrive to be told they had discontinued it but omitted to tell us.

Date of experience: 26 February 2025

I submitted a warranty claim for two shower doors. I was asked to provide photos and original sale invoices which I did. From this point the Technical team could not have been better. The communication was excellent, I had no quibbles about the claim and within two weeks I had two new shower doors supplied and fitted by Cross water. On the strength of this customer support, I will definitely use Cross water for my future purchases.

Date of experience: 19 February 2025

Our two year old shower had door issues and Crosswater came out fixed an appointment, were there the next morning. Shower fixed and functional again in no time. Excellent custoemr service.

Date of experience: 21 February 2025

We had a problem with our shower screen seals after a year. Contacted Crosswater and after diagnosing the problem, Helen and Kay were excellent in arranging for replacements to be sent out and Stewart the engineer went above and beyond to remedy the fault. Very impressed.

Date of experience: 13 February 2025

Had an issue, was given clear instructions that didn’t work first time, contacted again and was given more instructions - now completely fixed - very good service - thank you

Date of experience: 18 February 2025

Awful experience with this company! Been going through a local bathroom company (who have been amazing) however, we’ve had two completely bent shower bars from cross water. Which have then been replaced to find out the new ones have also been damaged! Unbelievable for the price these products can’t even stick some polystyrene to protected these products! We’ve been without a usable shower for over 6 weeks!

Date of experience: 17 February 2025

Absolutely great service from Jay at Crosswater Tech. Advised on several part numbers, promptly and accurately. Great job.

Date of experience: 17 February 2025

We had our bathroom and cloakroom fitted out 14 years ago. Our Crosswater taps were leaking from the cartridge and Laura at Crosswater technical was very helpful identifying what had happened. That particular tap style and cartridges are no longer available and even though the taps hadn't been registered in their warranty scheme she was able to direct us to a very similar model and offered to send them to us FOC as they would have been still under their 15 year warranty period. We are very grateful for her efforts in sorting this out for us. I suspect that not all manufacturers would have been as helpful as Crosswater was and an especial thank you to Laura for her help.

Date of experience: 12 February 2025

Very prompt reply. Helpful and arranged for replacement parts. Very good experience.

Date of experience: 07 February 2025

Very poor customer service, it seems that no-one knows what's going on between the factory, warehouse and customer. We ordered in October but delivery was delayed 5 times. We eventually cancelled the order and bought elsewhere.

Date of experience: 06 February 2025

We ordered our bathroom equipment though a local company via way of crosswater and it's been nothing but a disaster dealing with crosswater! Long unexplained delays with good, expected delivery dates always missed! We have been waiting for a shower rail for THREE MONTHS! Because of this I can't complete or use my bathroom. Please avoid this company they will just cause you stress and frustration! Wish I just went to B&Q or Wickes!

Date of experience: 11 December 2024

Had to order some spares for an older shower cubicle. After sales went the extra mile to identify the relevant part numbers from photographs and promptly supply. Great service.

Date of experience: 28 January 2025

As a reactive plumber it’s always good to be able to rely on good communication with manufacturers and suppliers. Contacted grace and she was more than swift in getting the info required on a product. Would highly recommend them

Date of experience: 04 February 2025

Received excellent service from Laura who dealt with my problem in a very positive and professional manner. Nice to receive old fashioned customer service!

Date of experience: 24 January 2025