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We purchased a bed and a mattress for our second bedroom, and we were not sure about which mattress to go for but Aideen was very helpful and patient to explain everything about the mattress and bed for us . She is a very friendly person and easy to deal with.
The staff in Sallins are very helpful. Bought flooring for downstairs, bedroom carpets and will be back for the stair carpet when refurbishment complet. Great range of top quality products. Definitely recommend.
I want to express my appreciation for Chris's (Blanchardstown DKI) outstanding service during my recent flooring purchase. From the very beginning, Chris was incredibly customer-focused and went above and beyond to ensure I found the perfect flooring for my needs. His professionalism and expertise were evident throughout the entire process, making the experience truly enjoyable.
I am thrilled with my new flooring, and I believe that Chris' dedication to customer satisfaction played a huge role in making this such a positive experience. He is a true asset to your team!
Cheers, Klaudia & Yu Uchida
We purchased a wooden floor for three rooms, we were unsure of egat exactly we needed and Kaelem was a great help he answered all of our questions and explained everything really clearly. He was a pleasure to deal with.
Written by the company
If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.
Unit 206, NW Business Park, Northside, Dublin 15, D15 A8DV, Dublin, Ireland
I bought brand new house and I couldn’t move to it as
My order was cancelled twice and for that reason I couldn’t move out on time and was forced to pay a rent of €1800 to the landlord
Date of experience: 15 November 2024
Reply from Des Kelly Interiors
Hi Zahoor,
We would like to extend our sincere apologies for the delay you have experienced due to unforeseen circumstances. We understand that our customer service team has been in contact with you, providing updates regarding the situation.
We are truly sorry for any inconvenience this may have caused. Please rest assured that we believe this matter is being addressed by our customer service team, and we are committed to resolving it as swiftly as possible.
Kind Regards,
Des Kelly Interiors.
The most amazing service, mattress, and delivery. Could not fault the mattress for a decent sleep & recovery from long hours of MMA sessions. Thank you
Date of experience: 14 November 2024
Reply from Des Kelly Interiors
Hi Yvonne,
Thank you so much for your feedback we really appreciate it! We are delighted to hear that you are happy with your new mattress! We are delighted to hear that you are happy with the service provided! �
DKI team.
Our fitter Karl, was really great. We love the green wool carpet and Aaron in Des Kelly was also very good to deal with.
Date of experience: 22 November 2024
Reply from Des Kelly Interiors
Hi Yvonne,
Thank you for your wonderful review, we really appreciate it, Aaron and Karl will be thrilled to hear your fantastic feedback! 😊
DKI team.
very good to deal with,very helpful.
The carpet was delivered on time and laid to perfection.
by two great fitters.
Old carpet was taken away and the room was left spotless.
Date of experience: 13 November 2024
Reply from Des Kelly Interiors
Hi Roisin,
Thank you so much for your honest review! We are delighted to hear your great feedback! We will be sure to tell our fitting team of your wonderful review!�
DKI team.
John in the Blanchardstown store was brilliant. He was very knowledgeable and really made our decision process very easy. We were confident leaving that we made the right choice of carpet and flooring.
Date of experience: 27 November 2024
Reply from Des Kelly Interiors
Hi Peter,
Thank you so much for your wonderful review! We are delighted to hear that you are happy with your in store experience with us John will be delighted to hear your wonderful feedback!😊
DKI team.
Guy to lay the carpet was over an hour late without letting us know. Carpet is not down level as it bulges at the side of the stairs. We had previously used Des Kelly with no issue but this time
Date of experience: 13 November 2024
Reply from Des Kelly Interiors
Hi Kyle,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the contractor was over an hour late and that the carpet installation did not meet your expectations. We strive to provide accurate estimated arrival times, but unforeseen circumstances can sometimes cause delays.
Regarding the fitting issue, please reach out to us at customerservice@deskelly.ie. We want to address your concerns and ensure that we make things right for you.
Thank you for your understanding, and we appreciate your continued support.
Kind Regards,
Des Kelly Interiors.
Fantastic service from des Kelly . Had a problem when fitting Lino and it was all sorted out by following day . Fantastic fitter . Would certainly do business with them again.
Date of experience: 12 November 2024
Reply from Des Kelly Interiors
Hi Caroline,
Thank you so much for your honest feedbcak! We are delighted to hear that you are happy with your new flooring! We will be sure to tell our fitters about your wonderful feedback!�
DKI team.
Very helpful guidance from John, senior sales person at Des Kelly’s Westend Retail Park, Blanchardstown.
Spent a considerable amount of his time giving advice and we bought.
Date of experience: 23 November 2024
Reply from Des Kelly Interiors
Hi Anthony,
Thank you so much for your honest feedback! We are delighted to hear that you are happy with your in store experience with us! John will be thrilled to hear your brillaint feedback!�
DKI team.
The fitting was delayed twice and then when they did finally arrive on the Wednesday two weeks after the first arranged appointment the fitters were given the wrong flooring so I had to contact Des Kelly’s again and after more phone calls I finally got another appointment for the Friday to get the correct flooring. This was very disappointing and inconvenient for me. I never had a problem before with the service as I have bought a lot of flooring from Des Kelly in the past.
Date of experience: 19 November 2024
Reply from Des Kelly Interiors
Hi Vivienne,
Thank you for sharing your concerns regarding the delays with your vinyl floor order. We sincerely apologise for the inconvenience this has caused you and sorry that it lead to the 2 star review. Unfortunately, delays from our suppliers can occur from time to time and are beyond our control. We strive to keep our customers updated throughout the process, and I understand that you were kept informed. As you know from your previous purchases, this is not our common practice, and we are truly sorry for any frustration this situation has caused. We appreciate your understanding and continued support.
Kind Regards,
Des Kelly Interiors.
We had a great experience with Mary from Des Kelly on the Long Mile Road. We had visited the store multiple times to look around and decide what we liked and what would work well for us. The staff were always really friendly and so knowledgeable about everything on display. Mary was really helpful and gave us some great tips as first time buyers looking to fully furnish our new home. Some really good deals for DK members and in the sales. Would definitely recommend to family and friends.
Date of experience: 26 November 2024
Reply from Des Kelly Interiors
Hi There,
Thank you so much for taking the time to write such a fantastic review! Mary will be thrilled to hear your wonderful feedback! �
DKI team.
Exceptional delivery service by a very friendly and professional guy Beni. Also generally dealing with Des Kelly company was light and easy and successfully bought a lovely bed.
Date of experience: 27 April 2024
Reply from Des Kelly Interiors
Hi Lianda,
Thank you so much for your 5 star review! We are delighted to hear you had such a pleasent experience in store with us! We will be sure to tell beni your amazing review! �
DKI team.
Very punctual and great job all round.
Would highly recommend to my family & friends.
Date of experience: 14 November 2024
Reply from Des Kelly Interiors
Hi Catherine,
Thank you so much for your 5 star review! 😊
DKI team.
Good communication, bed arrived when they said it would, brought to the door (3rd floor flat), happy with product - rung to confirm delivery prior as I'd just had a terrible experience with one of the big Scandinavian retailers who use DPD. Nice to have a local delivery team that gave a straightforward experience, someone picking up the phone and nothing dumped in the middle of the street for a change!
Date of experience: 04 November 2024
Reply from Des Kelly Interiors
Hi Amy,
Thank you so much for your 5 star review! we are delighted to hear that you had such a great experience with our delivery team!😊
DKI team.
Great experience bought a lovely bed, Britney was fantastic for explaining and expensing the bed. Very pleasant trip, will definitely be back. Many thanks to Britney
Date of experience: 23 November 2024
Reply from Des Kelly Interiors
Hi There,
Thank you so much for your fantastic feedback! We are delighted to hear that you are happy with your new bed! Britney will be thrilled to hear your fantastic feedback!�
DKI team.
Karl fitted two carpets for us tonight. He was polite, efficient, helpful and did a very good job
Date of experience: 22 November 2024
Reply from Des Kelly Interiors
Hi catherine,
Thank you so much for your honest review! We really appreciate it! Karl will be delighted to hear your wonderful feedback!�
DKI team.
Excellent work, done to perfection. Fitters and staff at des Kelly's are so helpful and so easy to deal with. Im absolutely in love with my floors thanks again guys, and happy Christmas to you all �
Date of experience: 19 November 2024
Reply from Des Kelly Interiors
Hi Katie,
Thank you so much for your honest feedback! We are delighted to hear that you are happy with your new flooring! Just in time for christmas! We will be sure to let our fitting team and in store staff hear your wonderful feedback!�
DKI team.
Professional & efficient shop floor service.
Carpet fitters were also punctual, professional, engaging & cleared up all remnants & left my home clean
Date of experience: 06 November 2024
Reply from Des Kelly Interiors
Hi Caroline,
Thank you so much for your honest feedback, we are delighted to hear that you are happy with your new flooring, We will be sure to let our fitting team hear your wonderful feedback!�
DKI team.
Fantastic Customer Service Experience and High Quality Product - We sourced fitted carpets and underlay for our new home from Des Kelly in Navan. From the outset to the fitting of our carpets we have had an excellent experience and we are delighted with the finished product. We would like to give special mention to Arun in the Navan DK Store, he was an absolute professional, incredibly patient and he made the entire process completely hassle free. We will definitely return to DK Navan in the future.
Date of experience: 13 November 2024
Reply from Des Kelly Interiors
Hi John,
Thank you so much for taking the time to leave such a fantastic review! We are delighted to hear that you are happy with your new carpets and with the service provided by our in store sales team! Arun will be delighted to hear your wonderful feedback! �
DKI team.
Multiple issues from inception through to fitting, and still no response from customer service 48+ later. Absolutely zero interest in providing customer service it seems.
Firstly, we told the fitters when they arrived to install carpets in our four bedrooms that in all the rooms wardrobes had been newly fitted and both them and the walls were freshly painted, and asked them to please take care not to damage them. They said they would, but notwithstanding that fact they have marked wardrobes and walls in every.single.room. We specifically left carpets until last at their request, having our painters finish their touch-ups after windows were installed but before carpets. The window fitters did not leave as many marks on walls and wardrobes as their fitters! Now we're left in a situation where we have to pay a painter to come back to fix DK fitters' mess.
Secondly, when trying to make sense of the measurements DK took but wouldn't share, which were quite a bit higher than another company's fitter had quoted, he told us they must have been working with quantities that would result in visible cuts which he STRONGLY advised against. Despite being dubious we went with his advice and paid the extra. Despite this, we have visible cuts in the carpet across the the middle of two of the four rooms. We paid a couple of hundred more than we were sure we ought to have so as to specifically avoid this, so to say we're Raging doesnt quite cover it.
Finally, we bought extra carpet to do our stairs and landing matching but are putting off installation until the new year as we're expecting our first baby next week and the painting required to go with that job would have pushed us too close to my due date. We were also told by DK that they would store that carpet for us, but the fitters said that wasn't possible, it would get dumped and that we needed to store it - so now we're left with that too.
We've had 3 other companies in the last few weeks doing significant work on windows, wardrobes and painting and to say that their service from start to finish has been the shoddiest is an understatement. Our first home consult wasn't registered in their system so they never showed. Trying to make sense of their quote, get responses, and get any form of follow up when trying to change the delivery date was a fruitless exercise in perseverance. But to be left with such a crappy finished product is beyond enraging. Now we've been waiting 48hours + for a response from customer service. Never again.
Date of experience: 14 November 2024
Reply from Des Kelly Interiors
Hi Michelle,
We are truly shocked to hear about your experience. We have noted that you have been in contact with our customer service team, and they are currently addressing the issue you raised. Please note that our team is actively working to resolve this matter for you.
Kind Regards,
Des kelly Interiors.
Great company to deal with, wide range of variety in interiors and super friendly staff
Date of experience: 21 November 2024
Reply from Des Kelly Interiors
Hi Stiofan,
Thank you for your 5 star review! Our sales team will be delighted to hear your wonderful feedback!😊
DKI team.
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