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Terrible company, should have read the reviews first. These thieves took our money and held it for over a week constantly asking for more information and and for the SAME DOCUMENTS to be sent again. Their website said it would only take 1-3 days, this is false. We're trying to get a refund on our money now and have been scammed out of a few hundred dollars in the fee they charge. Joke of a business.
I made a 2 payments with Escrow using bank wires. The bank wires were sent same day and 7 days laters Escrow continues to ignore me and hold my money. It has been stuck on “Reviewing Received Payment”. Absolute joke of a company, don’t even bother using them. I would understand if they didn’t receive my money, but they’ve had it a full week now.
Octavio was very patient in handling some things for me... I had not interacted with Escrow.com for probably 15+ years and of course technology has changed there at Escrow.com :-) ..... so I was recalling some of the procedures back then and Octavio was leading me down the new path of greater simplicity :-) :-)
Do NOT use escrow.com!!! Wish I could give 0 stars. I used them for a title transfer and wire transfer only for a vehicle purchase and they refuse to release the title, even after all of their documented criteria have been met. After the expected 2 business days, escrow.com has decided to "hold the transaction for further investigation indefinitely" which they openly admit is not documented anywhere in their terms or policies on their website. They continue to request more and more outlandish documents/forms (not stated in their terms/conditions) and once a document is provided, they change the rules and demand something else. Escrow.com is a SCAM!!!!
Headquartered in San Francisco, CA, Escrow.com and its operating subsidiaries provide online escrow services that facilitate and accelerate e-commerce by assuring secure settlement. Escrow.com is a privately held company that has pioneered the process of online escrow services. The Company, founded in 1999 by Fidelity National Financial, has established itself as the leading provider of secure business and consumer transaction management on the Internet. Escrow.com reduces the potential risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to Buyer and Seller instructions. Escrow services are provided by a licensed and regulated escrow company. "The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, 1-888-784-0136." nmlsconsumeraccess.org
180 Montgomery St, Suite 650 , CA 94104, San Francisco, United States
Terrible company, should have read the reviews first. These thieves took our money and held it for over a week constantly asking for more information and and for the SAME DOCUMENTS to be sent again. Their website said it would only take 1-3 days, this is false. We're trying to get a refund on our money now and have been scammed out of a few hundred dollars in the fee they charge. Joke of a business.
Date of experience: 25 December 2024
I made a 2 payments with Escrow using bank wires. The bank wires were sent same day and 7 days laters Escrow continues to ignore me and hold my money. It has been stuck on “Reviewing Received Payment”. Absolute joke of a company, don’t even bother using them. I would understand if they didn’t receive my money, but they’ve had it a full week now.
Date of experience: 17 December 2024
Thank you for your support Juls . It was so helpful
Date of experience: 17 December 2024
Reply from Escrow.com
Thank you for your kind words! We’re so glad Juls was able to provide helpful support and make your experience a positive one. If there’s anything else you need, don’t hesitate to reach out—we’re here to assist!
Easy to use and trustworthy. Excellent customer service!
Date of experience: 15 December 2024
Reply from Escrow.com
Thank you for your feedback! We’re delighted to hear that you found our service easy to use, trustworthy, and that our customer service met your expectations. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
I should have read the reviews before I used this service. What a horrible waste of time. I started a transaction a week ago and paid the full amount at that time. Both the buyer (me) and seller are still waiting. They tell me they are awaiting verification of the payment yet they have shown the payment as received for a week. I asked to speak to that department and they told me they cannot take calls. I cancelled the transaction and I'm not even sure I can salvage the transaction. I wouldn't blame the seller if he didn't want to deal with me anymore as this was my suggestion to use Escrow.
Date of experience: 27 November 2024
Reply from Escrow.com
Thank you for sharing your feedback. I understand how frustrating it must be to experience delays and lack of communication during your transaction. Payment verification is an important step in ensuring transaction security, but I regret that this process has impacted your experience. We encourage you to reach out to our support for any further clarifications.
Do NOT use escrow.com!!! Wish I could give 0 stars. I used them for a title transfer and wire transfer only for a vehicle purchase and they refuse to release the title, even after all of their documented criteria have been met. After the expected 2 business days, escrow.com has decided to "hold the transaction for further investigation indefinitely" which they openly admit is not documented anywhere in their terms or policies on their website. They continue to request more and more outlandish documents/forms (not stated in their terms/conditions) and once a document is provided, they change the rules and demand something else. Escrow.com is a SCAM!!!!
Date of experience: 28 November 2024
Reply from Escrow.com
Hi there, RM. Thank you for your feedback and for sharing your details so we may action on this promptly. I’m sorry to hear about your frustration with the title and transaction process. At Escrow.com, transactions may be subject to additional reviews to ensure all criteria for security and compliance are met. These steps are not meant to cause inconvenience but to safeguard your transaction. Our team went to get your transaction escalated and we confirm that this has been resolved. Let us know if you have any further concerns.
Literally impossible to receive payout.
Escrow.com only accepts USD bank accounts to payout via Wire or ACH, and they do NOT accept internet banking of any kind. Using Wise, N26 or Slash doesn't work; they simply say they don't accept that kind of USD accounts, even though I do thousands of dollars per day in transactional volume on them without issue (receiving ACH and wires daily).
As a non-US citizen, I literally have no option to give Escrow.com a bank account that they can send my payment.. they are unwilling to convert my USD to EURO and don't accept any kind of accessible US account that a european can have... now what? they just hold my money without a solution.
Avoid at all cost.
The whole transaction took 3 weeks to even get processed so this whole process is now taking well over a month to do. Avoid avoid avoid.
edit: 4 days later, I get an email saying the country of my bank isn't supported. Yet when I open the list of accepted countries, it is literally right there..
You could swear this company is trying to make people hate them at the best of their abilities, just so they can keep the money.
How can you email me saying something is incorrect, while the link you send me says the opposite?
Worst experience of my entire life, dealing with this company.
Date of experience: 22 November 2024
Reply from Escrow.com
Hi there, Jan. We understand the challenges you've faced with the payout process and appreciate your feedback. Escrow.com is committed to securely managing transactions in compliance with banking regulations, which sometimes may limit the payout options available for international accounts. Please contact our support team with your transaction details, and we’ll assist you in resolving this issue as quickly as possible.
Octavio was very patient in handling some things for me... I had not interacted with Escrow.com for probably 15+ years and of course technology has changed there at Escrow.com :-) ..... so I was recalling some of the procedures back then and Octavio was leading me down the new path of greater simplicity :-) :-)
Date of experience: 21 November 2024
Reply from Escrow.com
Thank you for your feedback! We're glad to hear that Octavio was able to assist you so patiently and guide you through the process. It’s great that you’re finding things easier with Escrow.com after all these years. If you have any other questions or need help, feel free to reach out again. We're always here to assist!
Reply from Escrow.com
Hello, thank you for sharing your experience! It’s great to know that you found our service secure and had a positive experience. Your trust means a lot to us, and we’re here whenever you need assistance for future transactions.
Used their escrow service before and it works great. Had a recent issue where my bank sent too much money and they had to issue a refund. Got complicated and my customer rep, Juan, was amazing. Super patient and proactive the whole time and eventually got it done. I plan tot use them in the future and specifically ask for him.
Date of experience: 07 November 2024
Reply from Escrow.com
Hello, thank you for sharing your experience! It’s wonderful to hear that you’ve had success with our service in the past and that Juan was able to assist you effectively with your recent issue. Ensuring smooth and secure transactions is our top priority, and we’re glad to have made things right for you. We look forward to supporting you again in the future!
I have been dealing with 117 2ND ESCROW SERVICES IN CARROLL STREET, LOWER LEVEL,BROOKLYN, NY 11231. THEY ARE HOLDING MONEY I AM OWED AND HAVE A DOCUMENT STATING THAT I AM RECEIVING A REFUND OF ALMOST $21,000. THE PERSON I HAVE DEALT WITH IS CALLED CARL MATTHEWS, ACCOUNT MANAGER.
Date of experience: 12 August 2024
Escrow.com was very easy to use, made for a seamless process!
Date of experience: 11 November 2024
Reply from Escrow.com
Thank you for sharing this! I'm really glad to hear Escrow.com made things easy and seamless for you—that’s exactly what we aim for. If you need any help in the future, don’t hesitate to reach out. We're here to keep things running smoothly for you!
Reply from Escrow.com
Thank you for bringing this to our attention, and we apologize for the unsatisfactory experience you've had with your transaction. We understand how frustrating it can be to provide the same documents multiple times. We'd love to get this checked so we can may provide you a prompt resolution. When you can, please share your details to us and you may also contact our support team for this matter.
For two weeks, the buyer and I (the seller) have been stuck in a frustrating cycle due to Escrow’s repeated requests for the same documentation, which we have uploaded more than three times. Instead of streamlining the process, they ask irrelevant questions that only add unnecessary delays, all while continuing to hold our money.
Every time we reach out for clarification or assistance, the inquiry is routed to someone different, and we end up explaining the situation over and over without any real progress. It's a never-ending loop with no resolution in sight. After two weeks, Escrow is still holding our money and asking for the same documentation we’ve already provided.
If you want to feel completely powerless, infuriated, and stuck in a failed automated system, then go ahead and use Escrow.
Date of experience: 10 November 2024
Reply from Escrow.com
Hi there, Chris. Thank you for your feedback. We understand how vital it is to have a smooth process, and I apologize for any inconvenience caused by the handling of your case. I’d like to reassure you that we’re here to help bring this to a resolution, thus, we'd love to get your details so we can have this expedited for you. We've sent the request through another notice but feel free to contact our support as well. We are here to help.
First time trying to purchase from Escrow. if you are european you will have a hard time completing the transaction and be preparted to contact support a few times. you will be only able to pay by wire but they want to receive the amount in dollars so unless you have also an account in dollars which in Europe is extremely rare you will not be able to complete the purchase. In the first purchase you will not be able to use credit card or Paypal so you are basically out of luck. Support told me that they will try the Paypal invoice route which is really strange as it involves emails and that is always subject to phishing. All in all a very poor experience with this company.
Date of experience: 07 November 2024
Reply from Escrow.com
Thank you for your feedback. We're sorry to hear that your first transaction didn’t go as smoothly as hoped. It is crucial to discuss the complete details during the early phases of the transaction, this includes the currency and payment method to be used. We understand this can be sometimes challenging for customers and we are here to help. We also acknowledge the issue raised for your security and we assure you that we value and treat your safety as an utmost priority. We'd love to get you the proper assistance you need. Please do not hesitate to reach out to our support team for assistance.
The service is overall horrible. They request your contract but only track whether the domain is transferred so if other assets are included they will not verify them. They also purposefully overcharge the buyer then offer a refund wire or to allow them to donate the funds. Lastly they hold on to the money as long as possible obviously to benefit from the interest. Definitely not worth the risk.
Date of experience: 01 October 2024
Reply from Escrow.com
Thank you for your feedback, and I apologize for any frustration caused by issues with how your transaction was handled. Escrow.com aims to follow secure, transparent procedures, but I understand that aspects like reviewing the item/merchandise and payment handling can impact your experience. Please reach out to our support team, and we’ll have this reviewed and resolved.
Utilized Escrow.com for a vehicle purchase. The fee was excessive, but thought better safe than sorry. The transaction was completed on 11/1/24 and I was assured title would be overnighted that day. That did not happen and I still don’t have the title on 11/4/24. I asked for tracking # , which they will not provide. So , I have a vehicle with no title , and no idea when I will receive It.
Date of experience: 01 November 2024
Reply from Escrow.com
Thank you for your feedback. I understand how frustrating it must be to have the vehicle without the title and no tracking details. While we aim to ensure secure and timely transactions, this delay is not what we intended. Our team has responded to your ticket and provided the information needed. Please reach out to our support team, and we’ll be happy to assist you further.
The entire process went well. Thank you!
Date of experience: 12 June 2024
Reply from Escrow.com
Thank you for sharing your feedback! We’re glad to hear the process went smoothly, and we appreciate you taking the time to let us know. If there’s anything we can assist with in the future, don’t hesitate to reach out.
8 days and not only no payment processed, but also no contact at all. So that excuse of potentially mismatched information is out the window. “Hey, your information is wrong, please update this, this, and that.” I used a debit card so it’s a transfer of already existing funds from a big name bank. I didn’t use a line of credit or a third party program like PayPal. What the heck is the problem? EIGHT DAYS?! C’mon now, that’s ridiculous. Its been 8 days and it still hasn’t been processed. Which means it will be longer than that. Never using Escrow in the future, you lost a long-term customer since what I’m purchasing right now is expected to be a frequent purchase. You’ll be out of business if you keep this up. Don’t use Escrow.com.
Date of experience: 30 October 2024
Reply from Escrow.com
Thank you for your feedback. We apologize for the delay and lack of communication regarding your transaction—eight days is much longer than expected, and I understand your frustration. We’ve sent a request for your details, so please check and respond when convenient. Alternatively, feel free to contact us directly, and we’ll ensure this is resolved promptly. Your experience is important to us, and we’re here to assist you.
Reply from Escrow.com
Thank you for bringing this to our attention. We’re sorry to hear about your experience and want to address any issues immediately. Escrow.com is dedicated to ensuring secure transactions, and we take situations like this very seriously. Please reach out to our support team directly so we can resolve this matter as quickly as possible.
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