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eSpares Italia  Reviews 1,408

•
TrustScore 3.5 out of 5

3.3

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See what reviewers are saying

Rated 1 out of 5 stars

i've order a part of an hoover, but when I was about to pay the address came automatically but the country was wrong and I've only notice after making the order. I've already send several emails and nothing, no answers. Im afraid if they continue to not answer, the good will go portugal and not to Italy, and it will be return to the sender because the address its wrong, because it says "portugal" instead of "Italy". But i've sent mails immediately after making the order to correct, but nobody's answer .. bad communication!!

Rated 5 out of 5 stars

I was in truble for a washing machine BEKO, i found this web site thanks to google and in few minutes I applied all my info and details very easy. I selected the express delivery and in 24 hrs I received my BEKO spare by DHL (only 12Euro) plus my drain pump (only 34Euro) just fitted and all is great, wife happy, my self happy, Great service thanks to ESPARES.IT

Rated 4 out of 5 stars

Easy to find your spare part and fair prices.
Unfortunately even though they use a .it domain, this appears to be a sister site to their UK operation, meaning the parts are shipped from the UK thus they have to go through customs, meaning delayed delivery and extra costs. Of course this is not completely their fault and they do have a page stating that "some" product may be dispatched from an UK warehouse, but this could be stated more clearly at checkout.

They provided a good experience but it is possible to find similar services on Italian territory if you know what you are after.

Company details

About eSpares Italia

Written by the company

Il nostro obiettivo è quello di aiutare tutti coloro che vogliono riparare i propri elettrodomestici dando loro il coraggio, la conoscenza e la fiducia per svolgere la loro riparazione dell'elettrodomestico risparmiando denaro.

eSpares è un rivenditore online per pezzi di ricambio di elettrodomestici.

Siamo uno dei marchi leader di ricambi in Europa con più di 1 milione di parti di ricambio e accessori per più di 3000 marchi.

Troverete anche consigli e suggerimenti sul nostro blog e sul nostro centro consigli, che vi aiuteranno a riparare l'apparecchio da soli. Inoltre, visitate il nostro canale YouTube dove troverete video tutorial per diagnosticare ed aggiustare i vostri elettrodomestici ed elettroattrezzi da giardino. Se non trovate la parte che cercate sul nostro sito, non esitate a chiamarci tramite il numero di telefono o contattarci via email che trovate qui sotto.

Contact info

Rated 1 out of 5 stars

zero communication. no phone number. no answer the emails

i've order a part of an hoover, but when I was about to pay the address came automatically but the country was wrong and I've only notice after making the order. I've already send several emails and nothing, no answers. Im afraid if they continue to not answer, the good will go portugal and not to Italy, and it will be return to the sender because the address its wrong, because it says "portugal" instead of "Italy". But i've sent mails immediately after making the order to correct, but nobody's answer .. bad communication!!

Date of experience: 16 January 2025

Rated 5 out of 5 stars

BEKO drain pump

I was in truble for a washing machine BEKO, i found this web site thanks to google and in few minutes I applied all my info and details very easy. I selected the express delivery and in 24 hrs I received my BEKO spare by DHL (only 12Euro) plus my drain pump (only 34Euro) just fitted and all is great, wife happy, my self happy, Great service thanks to ESPARES.IT

Date of experience: 30 July 2024

Rated 1 out of 5 stars
Verified

no info about the package and when i…

no info about the package and when i would recive it .. my first and my last time to order anything from them

Date of experience: 29 January 2024

eSpares Italia logo

Reply from eSpares Italia

Cara Sig.ra Rugger,

Volevamo ringraziarti per aver dedicato del tempo a scrivere questa recensione poiché ogni commento come questo ci aiuta molto!

Siamo estremamente dispiaciuti per il ritardo causato dai servizi di trasporto, confermiamo che hai già ricevuto il tuo ordine.

Rimaniamo a vostra disposizione in futuro per qualsiasi altra richiesta.

Grazie ancora!

Ti auguro il meglio
Assistenza clienti

Rated 1 out of 5 stars
Verified

The spare part didn't arrive.

Date of experience: 02 January 2024

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Reply from eSpares Italia

Egregi Sig. Mariano,

Volevamo ringraziarti per aver dedicato del tempo a scrivere questa recensione poiché ogni commento come questo ci aiuta molto!

Poiché il pacco è stato inviato il 02/01/2024.
In caso di ritardo, ti saremmo grati se potessi attendere 15 giorni lavorativi dalla data di spedizione, poiché dobbiamo attendere 3 settimane prima di poterlo dichiarare ufficialmente "smarrito durante il trasporto", nel qual caso avvieremo una procedura di reclamo .

Ti preghiamo di confermare se hai ricevuto o meno il pacco il 24/01/2024.


Siamo estremamente dispiaciuti per il ritardo causato dai servizi di trasporto.


Grazie per la tua comprensione.

Assistenza clienti

Rated 1 out of 5 stars
Verified

I didn’t receive the item…

Date of experience: 12 December 2023

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Reply from eSpares Italia

Caro Sig Cochetti,

Volevamo ringraziarti per aver dedicato del tempo a scrivere questa recensione poiché ogni commento come questo ci aiuta molto!

Confermiamo che il tuo ordine è stato inviato il 12/12/2023.

Gli articoli vengono generalmente ricevuti entro 5-7 giorni lavorativi dalla data di spedizione. Se non ricevi il tuo ordine nel tempo specificato:
• Verifica di aver indicato correttamente il tuo indirizzo al momento dell'ordine, in tal caso, molto probabilmente ti verrà consegnato nei prossimi giorni.
• Se non sei in casa al momento della consegna, ti lasceranno un avviso in modo che tu possa ritirarlo presso una delle loro sedi.
• Se non hai ancora ricevuto il pacco, ti consigliamo di attendere 15 giorni lavorativi dalla data di spedizione prima di contattarci nuovamente, poiché il tuo ordine potrebbe essere stato ritardato dal corriere.
• Se dopo 15 giorni lavorativi dalla data di spedizione non hai ancora ricevuto il pacco, contattaci per avviare una procedura di reclamo.

Apprezziamo la vostra pazienza e ci scusiamo per gli eventuali disagi causati.


Cordiali saluti
Assistenza clienti

Rated 4 out of 5 stars
Verified

Fair service but likely to go through customs

Easy to find your spare part and fair prices.
Unfortunately even though they use a .it domain, this appears to be a sister site to their UK operation, meaning the parts are shipped from the UK thus they have to go through customs, meaning delayed delivery and extra costs. Of course this is not completely their fault and they do have a page stating that "some" product may be dispatched from an UK warehouse, but this could be stated more clearly at checkout.

They provided a good experience but it is possible to find similar services on Italian territory if you know what you are after.

Date of experience: 26 September 2023

Rated 1 out of 5 stars
Verified

No assistance from the customer care

No assistance from the customer care, they just told me the item was shipped and they didn’t give me the tracking number. Furthermore I had to pay to pick up the parcel in addition to what I paid for the shipment.

Date of experience: 22 September 2023

eSpares Italia logo

Reply from eSpares Italia

Caro Sig.ra Flavia,


Volevamo ringraziarti per aver dedicato del tempo a scrivere questa recensione poiché ogni commento come questo ci aiuta molto!

Confermiamo che il tuo ordine è stato inviato il 22/09/2023.

Gli articoli vengono generalmente ricevuti entro 5-7 giorni lavorativi dalla data di spedizione. Se non ricevi il tuo ordine nel tempo specificato:
• Verifica di aver indicato correttamente il tuo indirizzo al momento dell'ordine, in tal caso, molto probabilmente ti verrà consegnato nei prossimi giorni.
• Se non sei in casa al momento della consegna, ti lasceranno un avviso in modo che tu possa ritirarlo presso una delle loro sedi.
• Se non hai ancora ricevuto il pacco, ti consigliamo di attendere 15 giorni lavorativi dalla data di spedizione prima di contattarci nuovamente, poiché il tuo ordine potrebbe essere stato ritardato dal corriere.
• Se dopo 15 giorni lavorativi dalla data di spedizione non hai ancora ricevuto il pacco, contattaci per avviare una procedura di reclamo.

Apprezziamo la vostra pazienza e ci scusiamo per gli eventuali disagi causati.


Cordiali saluti
Assistenza clienti

Rated 1 out of 5 stars
Verified

You sent me aagain a wrong item for…

You sent me aagain a wrong item for same order, WRONG MODEL OF OVEN HINGE THAN ONE I ORDERED.

Date of experience: 12 September 2023

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Reply from eSpares Italia

Dear Mr. Fichera,

We wanted to thank you for taking the time to write this review as every comment like this helps us a lot.

We are sorry for what happened, so the full amount for your order will be returned to the account you used as a payment method, in the next few days you will be able to see it reflected in your bank statement.

There is no need to return the order, you could keep it or throw it away.
In order to send you the order again, a new shipment would have to be generated.
Please send us the model number and serial number listed on a white label or nameplate on the machine to recommend the correct replacement.

We apologize for the inconvenience.

Customer service

Rated 1 out of 5 stars
Verified

I have not receive my order 😡😡😡

Date of experience: 06 September 2023

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Reply from eSpares Italia

Dear Mr Chiriano,


We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!

We confirm that your order was sent on 06/09/2023.

Items are generally received within 5-7 business days from the dispatch date. If you do not receive your order in the specified time:
• Check that you indicated your address correctly when ordering, if so, it will most likely be delivered to you in the next few days.
• If you are not at home at the time of delivery, they will leave a note for you so that you can collect it at one of their locations.
• If you have not yet received your package, we recommend that you wait 15 working days from the dispatch date before contacting us again, as your order may have been delayed by the courier.
• If you still have not received the package after 15 working days from the shipping date, contact us to start a complaint procedure.

We appreciate your patience and apologize for any inconvenience this may cause.


Best regards
Customer service

Rated 1 out of 5 stars
Verified

where is my shipment?

today shipments are made with traceability, given that they are shipped from England and not from China, at least a minimum of more information. considering that shipping has a cost for your customers.

Date of experience: 08 September 2023

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Reply from eSpares Italia

Dear Mr. Paolo Antonio,


We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!

We are extremely sorry that you had to pay some customs fees, if you send us a photo of the receipt we will refund you this amount.

We remain at your disposal in the future for any other request.

Best regards

Kind regards
Customer support

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