espresso Displays Reviews 494

To my surprise on the sixth use the glass of the screen split under my fingers. For a moment I thought it had cut me open but my skin was intact. Upon observation two cracks had appeared in consecutive arcs starting and ending at the edge of the device. I had been considering purchasing a charger and bracket because I liked the device. I wasn't expecting this defect. I'm under duress at the moment so I have no bandwidth for those staff forged at the 'eat ****' school of customer service. I sent this correspondence to get ahead of it:

'Hi team I just picked up the monitor and the glass cracked in my hand so i'm writing to make a warranty claim. This would have been the sixth time I used the monitor since I've had it. I'm travelling at the moment. The packaging is in Sydney, I'm in Melbourne and about to go to Hobart. Pretty disappointed as I was about to invest in a bracket and a charger but right now I'm inclined to request a refund so I can purchase a more durable product. Please be constructive with me during this process. I really don't have the bandwidth to go into consumer law, draft letters of demand and all that not fun stuff.'

Shortly after I get this chipper response from Jose who is not in Australia.

'We're very sorry to hear about what happened to your display.

Our warranty does not cover any defect or damage caused by accident, alteration, or unusual stress to the product (as stipulated on our Terms and Conditions). We also don't offer a repair service at this stage (a service we're looking to build as we continue to grow), and we also do not have specific suppliers for repair that we can recommend, however, we would be happy to explore available options to get you an undamaged display.

Could you kindly share some photos clearly showing the current condition of the display so we can assess the extent of the damage and determine best course of action?

Regards,

Jose'

Jose is incorrect. The display is covered under Australian consumer law. An overseas contractor sending you this message is relying on the fact that you don't know Australian consumer law. Notably I said I didn't want to go into the competition and consumer act. Jose promptly makes me go into the act. The defective product is one thing. The service paradigm adding friction to the process of securing a remedy is frankly painful, so let's delve into the act at 1:26am like I don't have enough problems.

Under the Australian competition and consumer act the following is applicable to consumers in Australia. The following mandates a standard of safety applicable to goods sold in Australia. This would apply to a product which could cause a cut when it cracks open in your hands.

06 Supplying etc. consumer goods that do not comply with safety standards

(1) A person must not, in trade or commerce, supply consumer goods of a particular kind if:

(a) a safety standard for consumer goods of that kind is in force; and

(b) those goods do not comply with the standard.

The full section goes into detail about the vendor's liability if the consumer is injured.

The next section is more relevant because it specifies that the vendor supplies a product that is 'durable' and 'free from defects'. I want to be clear here that lifting the product up from the bed and removing the cover does not constitute 'abnormal use.'

54  Guarantee as to acceptable quality
 (1) If:
 (a) a person supplies, in trade or commerce, goods to a consumer; and
 (b) the supply does not occur by way of sale by auction;
there is a guarantee that the goods are of acceptable quality.
 (2) Goods are of acceptable quality if they are as:
 (a) fit for all the purposes for which goods of that kind are commonly supplied; and
 (b) acceptable in appearance and finish; and
 (c) free from defects; and
 (d) safe; and
 (e) durable;

I still would have recommended this product if Jose didn't happily tell me to go **** myself. I also would have considered other products from the range. However I am pushed past my limit by the corporate squeeze that characterises this zeitgeist. I made an explicit request for Espresso to be constructive. Instead the response was 'you just wasted $1250 on a screen and accessories, we don't abide by Australian consumer law, ha ha ha sucker.'

Tomorrow I will recast this review as a letter of demand and request a refund as per the legislation. I will then contact consumer action legal centre. My advice to you reader is don't buy this product. Save yourself the trouble. Wait until they develop something that doesn't break so you can avoid an egregious customer service fail like this. You'd expect a start up to act in good faith in order to cultivate a positive brand identity. If your response to a product defect is to squeeze your customer by the ****s rather than follow the legislation then you have a few things to learn about building a business.

Date of experience: 15 January 2025

my order was shipped and as per the tracking has been sitting in a warehouse in Illinois for over a month. Espresso support has been unable to give me answer as to when i will receive the items I ordered, whether they will ship a new order if this one was lost or just provide a refund.

I already purchased two screens from them, I love the product and bought this for my wife. I definitely want the screen but have better things to do with my time than track down their shipping/courier service and/or exchange volleys of emails with their customer service team.

Hopefully they will see this and rectify the problem. Happy to remove this poor review when they do!

Date of experience: 13 January 2025

Gorgeous screen and love Espresso Flow to configure my multiple work setups, at home and when I travel.

I didn't realise it worked with ALL monitors, not just Espresso!

The auto-rotate function with the magnetic stand is a gamechanger for those quick tasks when a vertical/portrait layout helps reduce the constant scrolling!

It's only January, but I know this will be one of my top 10 product purchases for all of 2025!

Date of experience: 10 January 2025

Ordered on Dec 2nd, website and email both "guaranteed to ship before Christmas". Only after reaching out to customer support, they said they'd offer a $50 refund for missing the deadline and it was being "dispatched" in two packages. Received 1 tracking number via email and SHOP app which I monitored like a hawk. (my most anticipated xmas gift after all) Got that package today, Jan 10th, and inside it was two screen protectors for a missing monitor and no additional tracking. Felt like I was pranked by someone. 1st UPDATE: Within a few moments of a customer service chat, and this post, I now have a second tracking number. Full disclosure, while the shipping in SHOP (purchase tracking app) showed shipping completed with nothing remaining to be shipped, a later email sent 9:22pm 1/8/2025 had tracking through a different carrier(OnTrac), not tracked via SHOP, and the email was filtered as promotional. 48 hours of this is on me, not Espresso for not checking filtered emails. I'll update this review on the 12th when it is slated to arrive. 2nd UPDATE: It arrived! Jan 13th. The outer box had been cut open by something/someone, but the shrink wrap on the monitor and cover was intact. After an unwrap, it is gorgeous and works great. As thin as a M4 iPad Pro. Build quality exceeded expectations.

Date of experience: 07 January 2025

I cannot fault Espresso's customer service/support. They're extremely responsive and have always replied within 12 hours.
I purchased a Display 15 (non touch) which is a perfect 2nd screen for travelling. The design is simple, yet very high quality and does what it's meant to do.
My only feedback on the products would be to increase the quality of the protective cases with regards to magnetism as the screen does sometimes slip if held at certain angles.
Overall, great product and would recommend.

Date of experience: 10 January 2025

I ordered the Halloween bundle on 22nd of November 2024. On the 9th of December I received a message that it will take another 2 weeks on top of the promised 23–28 days. Which was an issue for me as i needed the screen to work starting January. I told them that I need to know when exactly the order will arrive. I got an £50 refund offer which I took. On the 6th of January however I still haven't heard any update and I messaged again as the matter was very pressing by now. I heard another apology and that "The stock is currently in transit to [their] facility". All this conversation happened with the same person, Jose. After I mentioned again that I cannot wait longer because of work and I require a more detailed arrival estimate I received an offer from Jordan, another member of the Customer Support Team, for a "free upgrade to an espresso 15 Touch, including a regular Stand and Case" which I accepted with the promise it is available and will be send immediately.

Yesterday I then finally received a parcel. It included:
espresso Display portable non-touch screen, regular Stand, Case, USB-C cable & Microfibre cleaning cloth. Which is neither what I ordered or what I have been promised.

Unfortunately the story does not end here. So I decided that I didn't want to deal with this any longer so I requested a return label and a refund to be done with it. But then I received this lovely message:

"Thanks for reaching out. Before we could process the upgrade, your order had already been shipped. We sent you the original order along with the £50 compensation as discussed.

If you're not satisfied with the screen, we can offer a change of mind return. However, please note that you would need to cover the return shipping fee to our warehouse. We truly apologize for the inconvenience this has caused you and hope this solution works for you.

Please let us know if you have any further questions.

Kind regards,
Louie"

So I received the wrong (not original) order and now i need to pay for return after all the chaos, so not cool. Conclusion: You will not get what you paid for and after a painfully long only email process you end up with less than what you suppose to get and have to pay to return it. Saddest thing is, I was really excited about this product.

Date of experience: 09 January 2025

Had a small issue connecting the Espresso monitor to a new Apple Mini. Dropped an email to Espresso about the problem. Hit “send” and had a response before I even got a cup of coffee. Phenomenal response time! And an outstanding monitor!

Date of experience: 08 January 2025

I first heard about Espresso monitors on an IT radio show and needed something that could quickly connect to my 15-inch MacBook Pro. I purchased the screen from JB Hi-Fi in November. However, after upgrading to the latest MacBook Pro with the M4 Max chip in December 2024, the screen stopped working.

I tried updating the software, reading various online articles, and eventually contacted Espresso support on December 26. They responded the same day, providing a workaround and informing me that the screen required a firmware upgrade at their location. They sent me a prepaid express post label within a couple of days. I mailed the screen on Monday, 6 January. By Tuesday, 7, I received confirmation that they had received it and that it was already on its way back to me for delivery on Wednesday, 7 January.

Their responsiveness was outstanding! This 4K screen is fantastic—plugging directly into a USB-C port without external power. It's slightly more expensive, but let’s support this amazing Australian company!

Date of experience: 26 December 2024

Awesome display, I love it. And the customer service is top-notch!

Date of experience: 31 December 2024

Rubber off the stand started to come loose and they replaced it completely free. No hassle service. I like these guys.

Date of experience: 07 January 2025

I bought the espressoDisplay 15 in the end of 2022, and it's been great ever since -- I use it all the time when I'm workout outside of my home.

However, I just purchased an M4 Pro 2024 Macbook, and I can't seem to get the screen to show up. Is my espressoDisplay compatible with M4 Pro? (espressoFlow v3.0.0)

Date of experience: 04 January 2025

Absolutely shambolic handling of Black Friday orders on the Display 15 bundle. Still not dispatched after 5 weeks, continuing to push back expected dispatch date. Unclear if display will be delivered within 2 months of placing an order. One email regarding delay then radio silence, have had to chase customer service for updates. No apologies.

Date of experience: 03 January 2025

Honestly, it's a great product, and it's been extremely useful.

Unfortunately, the company operations have been challenging. My first order was sent to an incorrect address. Fortunately, the company was quick to support after I raised the issue.

Because I like the product so much, I ordered a second display and some additional accessories. They sent me a "guaranteed ship by" email. That date came and went without any delivery or shipping updates. I reached out, worried about the status of the order. They were quick to respond, stating that the order should ship soon. It was disappointing to not receive the order on time, and that I had to reach out to see what was going on. Proactive notifications would have made me feel better.

Again, great product, and the company is quick to respond to issues. I hope they're able to organize better and become more proactive as time goes on.

Date of experience: 02 January 2025

Espresso does an amazing job at hearing you and trying to address your problem. Fantastic experience, and makes me want to keep doing business. They are expensive, but they give you a white glove experience!

Date of experience: 23 December 2024

The display itself is great, but the case that came with it is pretty poor.

Date of experience: 02 December 2024

I was not happy that I was not supplied with all of the necessary cables, nor all of the necessary information on set up. I spent $200 on finding the cables (USB-C > HDMI), only to learn later that the one I needed, only Espresso supply, and I had to buy it separate. Now I have to go back a third time to the tech store to buy THAT one, and all of my excitement at owning the 15T is out the window. For the cost of a 15T, the least they could do is supply the necessary cables, as well as necessary info (regarding the types of USB-C ports as well as models that work and don't work etc, and if it is too much info to supply, then supply the necessary cable with the package). I'm sure it is going to be fun to use once it is up and running, but I'll find out after a third trip to the tech store (each trip to the tech store is a day).

Date of experience: 30 December 2024

I purchased a 15" display a few years ago, just as I was transitioning to 100% remote work and have found it to be so much fun! I was drawn to it for both the design features using the stylis pen and also just to have a second screen and have used both functions.

Recently, I had some kind of glitch where any time my screen plugged in, my cursor started going crazy and pushing all kinds of things without me touching my track pad or mouse (2021 Macbook pro). I reached out to espresso and they sent me a refurbished screen even though technically mine was out of warranty so they could inspect the issue. While the refurbished screen unfortunately had a dent in the area where the cable goes in, it functions, which is what truly matters.

Grateful for the incredible customer service. Highly recommend the product and the brand!

Date of experience: 27 December 2024

I ordered the espresso Display 17 Bundle for my last trip to Ho Chi Minh City, Vietnam. The bundle included the espresso Creator 17 screen protector. Unfortunately, both screen protectors had specks of black debris within the adhesive, creating bubbles underneath the specks.

I contacted espresso customer support, and they immediately wanted to send replacement screen protectors to Vietnam. I said that was not necessary, so espresso sent them to my address in the US instead.

Awe-inspiring customer support.

I am also impressed with the espresso Display 17. It is a great product, and I plan to purchase a second expresso display for my next trip to Vietnam.

I am very interested in the products this company has to offer in the future.

Date of experience: 15 November 2024

Very nice product, slim, light and great picture.

Date of experience: 21 November 2024

Ordered a new 15” display and promised to deliver before 25 Dec. till to date nothing is shared if order is delayed or shipped. Poor service if u launch a product u must have got stocks to service customers why even launch something when u have nothing in ex-stocks to ship. Work on your supply chain pls if u want to be successful. Rubbish company and service.

Date of experience: 07 November 2024