3.3
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The recipes are fantastic, so tasty and easy to follow cards.
Delivery is too late to use the box on that day, I won't pay extra for a particular time. Prices are on the verge of being too expensive. Evri don't treat the boxes with care, often torn or crushed.
Customer care is good, on the phone and app to report missing ingredients etc.
I've been using HelloFresh since early 2021. Best decision I've ever made when it comes to my nutrition. It's easy, convenient, well priced, and saves me time and effort.
Things that could use improving (HelloFresh can reach out to me about these):
1. When browsing meals online, their filter system is missing a few things.
2. When changing the delivery date, I can only move it to an earlier date, but not a later date
Great, they deliver everything you need to make delicious meals. I have intolerances, but many of their dishes don't include gluten or dairy, or it is easy to swap the pasta for free from pasta, etc. The only issue was with the box being left on the doorstep before we'd even opened the door, but the most recent box was delivered by Evri instead of Yodel, so this was resolved. I highly recommend.
Recipes are easy to follow, quick to make and taste delicious! No more wondering what to make for tea, it’s changed my life, I no longer get stressed about tea-time, my family just eat whatever I make now - it’s amazing! My supermarket shopping bill for the week has more than halved too so that’s a bonus! Brilliant service that everyone should use, it definitely makes life easier
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
3.3
94K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
I've been using HelloFresh since early 2021. Best decision I've ever made when it comes to my nutrition. It's easy, convenient, well priced, and saves me time and effort.
Things that could use improving (HelloFresh can reach out to me about these):
1. When browsing meals online, their filter system is missing a few things.
2. When changing the delivery date, I can only move it to an earlier date, but not a later date
Date of experience: 17 March 2025
The recipes are fantastic, so tasty and easy to follow cards.
Delivery is too late to use the box on that day, I won't pay extra for a particular time. Prices are on the verge of being too expensive. Evri don't treat the boxes with care, often torn or crushed.
Customer care is good, on the phone and app to report missing ingredients etc.
Date of experience: 20 August 2024
Been using hello fresh for a few months now and it's always delivered on time. We pick what we like and don't like and we have enjoyed every meal so far. I don't even think we've had any twice yet. Easy to follow instructions. Would highly recommend
Date of experience: 05 November 2024
Disappointed with my meal as hello fresh consider honey as a pantry item, which I don’t have!
Date of experience: 17 March 2025
Have restarted subscription but not sure how to avail the free desserts as per the promotion .
Date of experience: 08 March 2025
My monday 17th delivery is still not here I've got nothing for tea
Date of experience: 17 January 2025
Not the best start. First delivery not even delivered as damaged on delivery day & not received till following week ! Since then had 2 deliveries a day late. Only had 5 deliveries as only just started ordering. Hopefully it gets better.
Date of experience: 09 February 2025
This company are a joke. I was going to place an order, so I subscribed. I then changed my mind so I didn't go ahead and confirm the order. They then took almost £40 from my account. When I called they said they can't cancel it because I'm out of the cancellation period, but I didn't even place an order to be cancelled in the first place because it's all still sitting in my basket! How can I cancel something I haven't even ordered. They said the best they can do is a 50% refund. I'm disgusted because I didn't confirm anything to start with and they've just gone ahead with the order, regardless. It's a rip off. I'll be making a complaint to Head Office.
Date of experience: 17 March 2025
Food it great but the delivery from Evri is not. Please use a different delivery company. Cost goes up but service has gone down
Date of experience: 01 October 2024
Fab recipes, great ingredients, easy to follow cooking instructions- great value
Date of experience: 26 August 2024
Sales team came today to Newbury and borrowed a pen and didn’t bring it back. Theft.
Money does not grow on trees. And also does your sales team not have spares how can a company not even provide their sales team with a pen or why don’t they go buy one themselves. Phoned customer service to complain but it’s not like it’s coming back.
Date of experience: 17 March 2025
I decided to give HelloFresh a go as I live alone, am pescatarian (for about a year now) and struggle to come up with flavourful and diverse dinner ideas. However, while the meals do taste very nice and there's minimal food wastage, the quality is just not what I would expect from a premium service. Of the two boxes I did receive (a third just never arrived with no contact from the company as to the fact it was not going to be delivered) I found the fish was always short-dated and some of the fruit / veg had already begun to turn before I'd even received the box. The lemons in particular were all spoiled on arrival. I was also missing items for at least one recipe in each of the boxes received. If you were to add up the price of the ingredients, given the lack of quality, you're spending at least twice as much as you would do getting the items yourself from the supermarket, with the only real benefit being that you don't have to come up with what you're going to eat for the next week - and that alone is not worth the premium in cost. Overall an extremely disappointing service as I had hoped it might have been a long term solution for my meals!
Date of experience: 14 March 2025
Free dessert for life scam, do not expect free dessert to arrive unless you remember to manually select every time you order. They will automatically select your main order for you if you forget, but a Free for life promo they will not, despite applying the promo code initially. Even when I did 4 days prior to delivery that was still not enough notice for it to be added. Poor promo, poor customer service when brought to their attention.
Date of experience: 17 March 2025
The portions are good. The ingredients are fresh. Easy instructions and very tasty.
Date of experience: 21 February 2025
Hit and miss. Some weeks great, however it’s pretty inconsistent with missing items / late deliveries! Still a customer but feel improvements could be made.
Date of experience: 08 October 2024
If I could give zero stars I would..
I cancelled two boxes and my understanding was my account would be credited, as in my bank account - this is not the case. I’m now wanting to cancel my subscription and I have ow found that I have around £100 credit on my hello fresh account that they say they will not refund and I have to use it. Why would I agree to do this when the company has taken my money and not provided me with the goods?
Avoid using them, I will be seeking legal advice and going to small claims court if I have to, to get the refund.
Date of experience: 17 March 2025
Reply from HelloFresh UK
Hello Matt,
Thank you for leaving a review. Your feedback is much appreciated.
It’s so disappointing to hear you've had issues with managing your account. We apologise for any confusion and distress this has caused. This is never our intention and making the subscription nature of our product as clear and easy to manage as possible is an area we’re always working on improving.
As a company, we work to a 11:59 pm deadline, five days prior to your delivery day. Once the deadline has passed we go to our suppliers and order the ingredients we need to fulfill the orders for the coming week and update our couriers so they can plan their delivery routes.
Typically, the credit is automatically applied to your next fully priced box. It's important to note that if you already have a discount code applied, the code will take precedence over the credit. As soon as the code is used or expires, the credit will be applied accordingly.
If you have any further questions please don't hesitate to contact us. You can reach our Customer Care Team by visiting our website contact page, or by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/.
Kind regards,
Mirjana
The HelloFresh Team
I was amazed by the variety and choice of meals to choose from. The produce was of great quality. Really tasty, filling and easy to flow recipes. No wastage.
Which it could be at the promo price all the time as i would order every week. But highly recommend anyway
Date of experience: 03 March 2025
Placed an order and paid extra to have it delivered earlier. Got an email to say it wont be delivered at all and cant send a replacement and will take 5 working days for refund. Will not be placing another order
Date of experience: 13 March 2025
Reply from HelloFresh UK
Hello Tammy,
Thank you for leaving a review. Your feedback is much appreciated.
We're really sorry to hear that your delivery didn't make it to you as planned. We understand how frustrating and disappointing this must be for you, especially when you rely on our service to plan your meals. We apologise for any inconvenience caused and we'll make sure to look into this issue and take the necessary steps to prevent it from happening again.
Sometimes unforeseen circumstances can cause delays or failed deliveries, although it's quite rare for us. We're constantly working closely with our Delivery team to minimise any hiccups and ensure smooth deliveries. We apologise if we fell short of your expectations this time and we'll do our best to make it right.
Please know that we try our best to inform customers as soon as we become aware of any issues. We regret if you didn't receive prior notification in this particular case. We appreciate your feedback, and we'll take it into consideration to improve our communication process.
If you have any further questions please don't hesitate to contact us. You can reach our Customer Care Team by visiting our website contact page, or by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/.
Kind regards,
Mirjana
The HelloFresh Team
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