Great service and very helpful
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As always, a pleasure to deal with Philippa and her team. Fast efficient service :)
Seems like a good quality product, however by the time they actually arrived I no longer needed them, and the 14 day-refund period had passed. Delivery took far longer than stated.
I placed an order with HoofBoots Ireland, and the team followed up with a call to ensure I knew my order would fit. As the product was new we scheduled a fit visit and I'm glad we did. It saved me a lot of time (and returns of the wrong boot and size!).
The communication was great and the boots were delivered quickly and I'm very happy with them. I would definitely recommend.
Company details
- #4 of 5 best companies in Equestrian Store
Written by the company
Hoof Boots Ireland based in Co. Kerry offers specialist equine hoof boot fit and supply for horse and rider comfort. Multiple hoof boot design stockists to find the best design for your horse.
Contact info
Knocknagoshel, Tralee, Ireland
- 0858772543
- fit@hoofboots.ie
- hoofboots.ie
Verified
Verified
Excellent service and prompt delivery
Excellent service and prompt delivery
Date of experience: 05 December 2024
Reply from Hoof Boots Ireland
Thank you very much for your review.
Verified
Always a pleasure to deal with
As always, a pleasure to deal with Philippa and her team. Fast efficient service :)
Date of experience: 03 December 2024
Reply from Hoof Boots Ireland
Thank you very much for your review, the pleasure is ours.
Verified
Excellent fast friendly and efficient
Excellent fast friendly and efficient.
Highly recommend.
Date of experience: 28 November 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Linda.
Verified
Fantastic products
I loved the user friendly website.
Fast delivery.
Great service.
Date of experience: 27 November 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Marie, great to hear you found the website user friendly, which is one of our aims.
Verified
Fast shipping, very helpful
Fast shipping, always available to answer any questions, very knowledgeable
Date of experience: 19 November 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Avon, always happy to help.
Verified
Flex boots are super
Phillippa was excellent to deal with. She came to measure my horse and then did the fitting when they arrived. So glad I got my Flex boots as it saves having to shoe my young horse and I can now take him hacking and not wear his feet down.
Date of experience: 17 October 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Miranda. Delighted to help you and your gorgeous boy.
Verified
Really helpful and informative
I placed an order with HoofBoots Ireland, and the team followed up with a call to ensure I knew my order would fit. As the product was new we scheduled a fit visit and I'm glad we did. It saved me a lot of time (and returns of the wrong boot and size!).
The communication was great and the boots were delivered quickly and I'm very happy with them. I would definitely recommend.
Date of experience: 27 September 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Katherine, you are always welcome to get in touch if you have further questions.
Amazing helpful experience
Phillipa was so helpful from the very beginning! She helped me walk through every stage of the fit kit which I was so helpful, and then she helped me figure out which boots fit best! The boots arrived and my mare has been so happy to wear them!
Date of experience: 18 October 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Emily. Delighted to help you!
Verified
Super fast delivery!!
Super fast delivery!!! Great quality product (haynet) and a lovely treat feeder net included for free. Will order again!
Date of experience: 14 October 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Julie, we have more nets coming soon :)
Verified
Brilliant communication,
Brilliant communication,
I ordered the wrong boots by mistake,there was a change over very swiftly no problem at all.
Date of experience: 18 July 2024
Reply from Hoof Boots Ireland
Thank you very much for your review, happy to help.
Verified
Fast delivery and the trickle round…
Fast delivery and the trickle round bale net is working out great under my hay bell helping to reduce waste. Easy to put on the bale.
Date of experience: 09 October 2024
Reply from Hoof Boots Ireland
Thank you very much for your review and delighted to hear the net is working out well for you.
Verified
Fantastic service, wonderful to deal with
They were so helpful in finding the right fit for the horse and the customer service was fantastic. So quick and they're exactly what I needed. I will definitely be using them again.
Date of experience: 01 August 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Lucy, always a pleasure.
Verified
The right boot for my horse was…
The right boot for my horse was recommended by Phillippa great job Fusion All Terain
Date of experience: 09 October 2024
Reply from Hoof Boots Ireland
Thank you very much for your review John, happy to help.
Verified
Reply from Hoof Boots Ireland
Thank you very much for your review Louisa.
Verified
Boots as described and made a big…
Boots as described and made a big difference to welfare of horse
Date of experience: 09 May 2024
Reply from Hoof Boots Ireland
Thank you very much for your review Kevin.
Verified
Rude and unrealiable
I have used Phillipa a few times for my hoof boots and up until very recently was very please with her expertise and service.
My last two experiences however were horrible.
We had a Cheval locally and I wanted to match my mares hoof boot colours to the rest of my outfit as there was a best dressed prize. So on the 18 the April I ordered straps to match the numnahs
One of the colours was unavailable and Phillipa told me immediately. I told her that the deadline was the 12 May and asked would they be with me in time for that. She said yes its normally a week from that company.
So I waited . 22 days later and two days before the Cheval they had not arrived. So I contacted her and she then sent a package same day delivery. Lovely I thought, but when they arrived there was one emerald and one navy strap not two emerald as ordered.
This was her reply " Not sure how that happened I checked the order twice.
Cna you not use the navy and we'll sort it out next time? Alternatively come and visit me at the show today and take one for free. Just to add I did pay the cost of a pit of straps extra in shipping to get them to you, I made absolutely nothing on your order and it's clearly a genuine mistake. I wouldn't deliberately send you a navy strap. If you are able to get through the weekend I will send you the extra strap out next week free of charge.
It was a genuine mistake picking up the navy which had nothing to do with the wait on the out of stock item, I'm sorry I added the wrong front strap. Surely you can use the black this one time and it's not the end of the world?
I'm really shocked by your reply and the rudeness when I have apologised and offered to put it right.
I will refund you the straps keep that pair or throw them away. I'm not putting myself out anymore financially for someone who can't even be polite. "
Wow. What happened to the customer is always right and customer service.
I will never use her again. Shocking.
Date of experience: 11 May 2024
Reply from Hoof Boots Ireland
Hi Jacqueline, I am very sad to read your review. As a long term customer we have bent over backwards for you in the past and even on this occasion you failed to mention in your review we upped your postage to express free of charge which took any profit from the order because we wanted to offer you great service, yet these good turns have never earned us a review of any such depth and praise in comparison. I think this speaks volumes to how small businesses are viewed. When you first contacted me that we had simply got a strap wrong, I offered to put it right by sending you another out free of charge at the earliest convenience. I also offered that you could come to visit me at an event I was working all weekend and collect a strap. You ignored both of these offers and made it very clear you thought that this simple mistake made (which is the first I have made and was simply as the two colours were very similar) but that this was somehow an unforgivable incompetance. I am delighted that you included my reply as I have said in there how sorry I am and that it was a genuine mistake. Businesses are not there to be emotional punchbags for angry people who want to take out their frustrations on us. All we can do is apologise and offer to put things right. If that is not good enough then we are not obliged to go further out of our way. You say the customer is always right, firstly that saying it not correct "The customer is always right in matters of taste" is a wildly misused statement, secondly, no one said you were wrong. I apologised and offered to ut it right, you made it clear this was not good enough. So you were REFUNDED, you are 100% whole. You said you wanted to return everything, I agreed. The ONLY thing I have said NO to is driving 2hours to personally deliver you a €4 strap. As a GP I would hope you have more common sense and emotional resistance as your response to this situation is more than over the top in my opinion. The years of excellent service clearly meant nothing either and for that, I am truly sorry you were ever a customer.
Verified
Great service
The only company in Ireland I could find thay sells the small radius style rasps, I was delighted because these are so hard to buy from Ireland.
And the fact they specialise in boots for horses and help with advice and fitting is fantastic.
Great service, very fast delivery and lovely little gesture of love heart sweets included.
Thank you Phillippa, I will definitly be shopping with Hoof Boots again!
Date of experience: 03 May 2024
Reply from Hoof Boots Ireland
That's lovely to hear thank you, we are expanding our hoof care range as we recognise that we need more quality products for horse owners. Thanks for your businesses and we look forward to serving you in future.
Verified
Amazing Cloud boots
Very good experience! Arrived quickly. I ordered the wrong size but they replaced them with no fuss and replacement boots arrived the same week. I put cloud boots on mare with laminitis and what an amazing transformation, mare was walking like there was nothing wrong with her feet with a spring in her step
Date of experience: 22 April 2024
Reply from Hoof Boots Ireland
Thanks for your lovely review Ramune, we are delighted to help and we always try to offer a fast exchange policy where possible. I hope all is working out with your horse and they are feeling better soon.
Verified
Reply from Hoof Boots Ireland
Thank you for sharing your experience with Hoof Boots Ireland
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