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Very poor service, mostly no information from customer service and technicians. Supposedly we should get our internet back yesterday around 2pm(Christmas eve), still no internet, and you can’t call them because they not working. We are left without internet for whole Christmas, cannot contact nobody, can’t watch nothing on tv or internet, can’t listen to music and no movies for kids. Very bad, probably this is why people are leaving them. Need to call comreg to sort it out.
If 0 or minus was an option that would be my rating.
I had satellite broadband from imagine, I was offered Fibre from other companies, I rang imagine to change and they wanted to charge me a fee to get out but said they could offer fibre so I went ahead they took weeks and weeks to install didn't show up twice, two days I'd taken off work, eventually was installed and hasn't worked since it was installed, I've spend hours on the phone and they keep claiming they will call back but never call back, just spent another 25 mins on the phone and they said no manager working today so call tomorrow!!! And they are charging me 45 euro a month and it doesn't work. Worst company. Anyone thinking of imagine AVOID at all costs.
We joined this week, very good, children are delighted and got sorted before Christmas... Technician 5+���
If zero was an option that's what I would give imagine. Only used them because we are renting while we build and we had hoped to bring them to the next house to save cancelling contract etc. We'll that won't be happening. Avg speed of about 5mbs and poor signal from anything that's not next to the router. Upload about .5 - .9 mbs so if you work from home forget it. Customer service virtually non existent. I would choose anyone else other imagine for our next property.
High-speed broadband providers for regional and rural Ireland. Look no further, imagine delivers speeds of up to 150Mb! Check your coverage here - https://www.imagine.ie/
Blackthorn Road, Sandyford, Dublin, Ireland
Very poor service, mostly no information from customer service and technicians. Supposedly we should get our internet back yesterday around 2pm(Christmas eve), still no internet, and you can’t call them because they not working. We are left without internet for whole Christmas, cannot contact nobody, can’t watch nothing on tv or internet, can’t listen to music and no movies for kids. Very bad, probably this is why people are leaving them. Need to call comreg to sort it out.
Date of experience: 25 December 2024
If 0 or minus was an option that would be my rating.
I had satellite broadband from imagine, I was offered Fibre from other companies, I rang imagine to change and they wanted to charge me a fee to get out but said they could offer fibre so I went ahead they took weeks and weeks to install didn't show up twice, two days I'd taken off work, eventually was installed and hasn't worked since it was installed, I've spend hours on the phone and they keep claiming they will call back but never call back, just spent another 25 mins on the phone and they said no manager working today so call tomorrow!!! And they are charging me 45 euro a month and it doesn't work. Worst company. Anyone thinking of imagine AVOID at all costs.
Date of experience: 22 December 2024
We joined this week, very good, children are delighted and got sorted before Christmas... Technician 5+���
Date of experience: 22 December 2024
If zero was an option that's what I would give imagine. Only used them because we are renting while we build and we had hoped to bring them to the next house to save cancelling contract etc. We'll that won't be happening. Avg speed of about 5mbs and poor signal from anything that's not next to the router. Upload about .5 - .9 mbs so if you work from home forget it. Customer service virtually non existent. I would choose anyone else other imagine for our next property.
Date of experience: 17 December 2024
Reply from Imagine networks
Hi Alan, please email us at reviewsupport@imaginegroup.ie with your account number and we will have an agent investigate this right away. Thanks Imagine Team
We got imagine in last week so far so good happy with the lads that came to do the work . They listen to the way I wanted it brought into the house and did it . Over all happy with the work
Date of experience: 05 December 2024
Reply from Imagine networks
Hi Gerard, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
Very helpfull..really friendly. Excellent service
Date of experience: 14 November 2024
Reply from Imagine networks
Hi Anne, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
While CirCet and KNI did an amazing job they were badly badly let down by Imagine. We got a brilliant welcome to broadband email from Imagine (who have known for months that work was in progress on migrating us) but guess what - no router/modem in sight - oh and then they cut off the existing access and no details on when or if the new modem/router is ever going to arrive. We choose to stay with Imagine as over COVID they provided an excellent service - however, the internal processes for migrating customers needs a SERIOUS overhaul. Why can the routers not be give to the KNI engineer (like the other providers) and yes we understand there has to be a porting cut over but surely we should not be left high and dry with no end in sight. Yes I have emailed customer care and yes I have gotten replies but no real information within these emails - not the fault of the care team I would imagine (pardon the pun) but the cut over team seems to be disconnected from what is happening in the field
Date of experience: 11 December 2024
Reply from Imagine networks
Hi, please email us at reviewsupport@imaginegroup.ie with your account number and we will have an agent investigate this right away. Thanks Imagine Team
No one came back to me to sort out the hole left by engineers on my lawn, no reply even though I sent a photo
Date of experience: 27 November 2024
Reply from Imagine networks
Hi, please email us at reviewsupport@imaginegroup.ie with your account number and we will have an agent investigate this right away. Thanks Imagine Team
If I could give 0 I would. No back up service just automated emails. When the service is down you have to use the portal, which you can’t because you don’t have internet service. The phone is just for sales, it is like that they want to get as many customers as possible so that they can sell their company off.
Date of experience: 07 December 2024
Reply from Imagine networks
Hi, please email us at reviewsupport@imaginegroup.ie with your account number and we will have an agent investigate this right away. Thanks Imagine Team
I was with them for 5g broadband and had overall a good experience but their 1gb fibre is abysmal and their tech support is unresponsive to my attempts at contact to resolve the issue. My neighbours are on the same lines and are getting 1gb speeds so it can't be the lines themselves. I am strongly considering voiding my contract as they cannot provide even 50% of the speeds they promised.
Date of experience: 22 November 2024
Reply from Imagine networks
Hi Jason, please email us at reviewsupport@imaginegroup.ie with your account number and we will have an agent investigate this right away. Thanks Imagine Team
I find it great doesn't skip a beat doesn't freeze I can use my laptop phone nd my sons xbox and no problem at all id recommend it to anyone
Date of experience: 02 December 2024
Reply from Imagine networks
Hi George, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
As of now no Internet the wall has holes everywhere cables left lying around very untidy a mess
Date of experience: 29 November 2024
Reply from Imagine networks
Hi Michael, please email us at reviewsupport@imaginegroup.ie with your account number and we will have an agent investigate this right away. Thanks Imagine Team
Fantastic service, George was incredible to deal with and so were the installation crew! Hassle free from start to finish.
I'm a very happy customer and would highly recommend!
Date of experience: 27 November 2024
Reply from Imagine networks
Hi Karen, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
Thank you Rebecca for your help today. You were professional and were quick to support me on my query.
Date of experience: 28 November 2024
Reply from Imagine networks
Hi Tia, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
Horrendous company. Terrible internet connection and even poorer customer service. Was on to them for an hour trying to solve an issue, answered the usual 21 questions which mostly consisted of “have you turned it on/off again� “plugged it in and out� 🥴 was getting no help from this person whatsoever when they decided to just end the conversation out of nowhere and left my issue unsolved. Useless.
Date of experience: 28 November 2024
Reply from Imagine networks
Hi Stephanie, please email us at reviewsupport@imaginegroup.ie with your account number and we will have an agent investigate this right away. Thanks Imagine Team
Got this fast speed router etc,had problem getting internet. Stephen was very helpful, patient and sorted out the problem. Not alone that but he sorted my landline as well. Great and efficient service and well done Stephen. Thank You.
Mary O'Dea
Date of experience: 27 November 2024
Reply from Imagine networks
Hi Mary, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
Spoke to Robbie when our internet went down, he couldn't have been more helpful and even called back the following day to make sure everything was working for us.
Date of experience: 27 November 2024
Reply from Imagine networks
Hi Brian, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
Reply from Imagine networks
Hi Enda, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
The person I spoke with was very patient. She stepped through the possible causes of the problem I was experiencing with my broadband, and had me back up and running in around 5 minutes.
Date of experience: 23 November 2024
Reply from Imagine networks
Hi Martin, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
I needed help to connect my devices to fiber broad band. I called the customer support team and was patiently and kindly talked through all the steps needed. I'm now experiencing excellent connection. Thank you for your help.
Date of experience: 13 November 2024
Reply from Imagine networks
Hi Marie, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Regards the Imagine Team
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