4.9
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I had never heard of Innocent Drivers until my car was scraped whilst parked in a supermarket car park and I have been so impressed by the help and care I have received since reporting this. From the start, the other driver denied responsibility but when faced with a witness’s statement to the contrary, admitted liability. Thank you Bex for pursuing this on my behalf.
Great company to deal with. Took the stress out of a highly stressful situation when someone reversed into my teenage son’s car. Jennifer, our claims handler, gave us regular updates and dealt with the entire repairs process on our behalf, from beginning to end. I would highly recommend this company if you are ever unfortunate enough to need them!
Brilliant customer service. Fast and effective and very easy to deal with . Impressed . Thank you
I can't thank Innocent Drivers enough for the help and service provided. They took over my case when my own insurance company was being awkward. I would have no hesitation in recommending this company.
We take the pain out of your claim! If you’ve had a car accident that was somebody else’s fault then we can help you. We repair your car for free. We can give you a replacement car to keep you on the move while your car is being repaired. Our service is free for you to use, and we claim directly from the other driver’s insurer so you don’t pay any excess and your No Claims shouldn’t be affected. We also have a panel of expert injury solicitors who can help you with your claim for injuries. So, when you choose Innocent Driver®, you won’t only save time and hassle, while benefiting from our excellent customer service, you won’t be left out of pocket.
227 Sauchiehall Street, G2 3EX, Glasgow, United Kingdom
4.9
467 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Brilliant customer service. Fast and effective and very easy to deal with . Impressed . Thank you
Date of experience: 10 March 2025
Charlene sorted my claim when others couldn't, absolute credit to the company, would highly recommend
Date of experience: 08 March 2025
I had never heard of Innocent Drivers until my car was scraped whilst parked in a supermarket car park and I have been so impressed by the help and care I have received since reporting this. From the start, the other driver denied responsibility but when faced with a witness’s statement to the contrary, admitted liability. Thank you Bex for pursuing this on my behalf.
Date of experience: 19 February 2025
I can't thank Innocent Drivers enough for the help and service provided. They took over my case when my own insurance company was being awkward. I would have no hesitation in recommending this company.
Date of experience: 10 December 2024
Everything went so smoothly and at no cost to myself. Saved me a fortune by not going through my insurance company. Highly recommended service
Date of experience: 05 March 2025
Great company to deal with. Took the stress out of a highly stressful situation when someone reversed into my teenage son’s car. Jennifer, our claims handler, gave us regular updates and dealt with the entire repairs process on our behalf, from beginning to end. I would highly recommend this company if you are ever unfortunate enough to need them!
Date of experience: 03 March 2025
Innocent driver had taken all the stress of having two accidents away, they delt with both accidents to a high standard. It was so much easier than going through different insurance companies to get the accidents resolved. I will definitely be using Innocent driver again if required.
Date of experience: 22 February 2025
Using Innocent driver for my claim was so easy and very efficient. All the people I spoke to were lovely and answered any questions I had throughout the process. Definitely recommend for anyone who doesn’t have much knowledge when it comes to claiming as that was me and it was so straightforward and I felt comfortable with all the staff I spoke to
Date of experience: 28 February 2025
My experience with Innocent Driver was fantastic. They were very friendly on the phone and explained everything to me very well. The whole process was easy and everything was dealt with very quickly. Communication was excellent and I was constantly informed at each part of the process as well as checking in on me to check I was happy with everything. I really appreciate everything they did for me and I would 100% recommend them to anyone who has been in an accident that wasn’t their fault.
Kirsty
Date of experience: 27 January 2025
Very helpful people and were always available and kept me updated whenever I needed to know about my claim made things very easy and straight forward.
Date of experience: 06 January 2025
Recommended to me by my local body shop mechanic, spoke with Amy and after sending all my info, my courtesy car was delivered to my house, my own car picked up and insurance companies dealt with, no hassle whatsoever. Amy has kept in touch, keeping me updated on my repairs. Amazing service, definitely recommend.
Date of experience: 03 February 2025
My experience was so professional, Bex dealt with my accident very swiftly and professionally. I was so traumatised at the time and she made me feel so much better.
I’d definitely recommend using this company! 10/10.
Date of experience: 18 February 2025
Thank you amy for all your help. You made the experience very easy.
Date of experience: 20 February 2025
Innocent driver FABULOUS!!! This company took care of everything that needed to be taken care of from organising a courtesy car, getting in touch with the claim solicitors sorting out the work needed to carried out through the insurance. I would and have already recommended them..
Date of experience: 03 February 2025
I had a fantastic experience with Rebecca Lee, Claims Specialist at Innocent Driver Motor Accident Claims Specialists. Her communication was excellent, keeping me updated and answering all my questions promptly. Rebecca’s care and dedication made a stressful situation so much easier to handle. I highly recommend their services.
Date of experience: 18 February 2025
Absolutely fantastic experience from start to finish you know when you ring up any big insurance company your passed from pillar to post as you listen to some sort of music . None of that if you have to ring them your straight to the right person.if I had to do this again whould I go with them absolutely I would just brilliant thank you Mr R nuttall
Date of experience: 22 January 2025
Contact with ID was very easy, especially as the people went out of their way to be helpful.
Date of experience: 27 January 2025
.Throughout the entire process, I received exceptional politeness and consideration. Every request was handled promptly and efficiently, making my visits both welcoming and enjoyable. Keith Babington
Date of experience: 31 January 2025
Bex was so helpful right from the start and made what could’ve been a traumatic situation run smooth as clockwork. I wouldn’t hesitate to recommend Innocent driver in the future. Kind regards, Gareth Williams
Date of experience: 01 January 2025
Was recommended to contact Innocent Driver by the guys in bodywork shop after car was hit by driver in carpark and left. Thankfully got their reg and Innocent Driver just took the case on from there to claim from the 3rd party. They arranged repairs, hire car, etc really quick and efficently keeping me informed with excellent comms all the way through. Really happy with the service and would thoroughly recommend.
Date of experience: 29 January 2025
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