My bf’s matching set faded within 3 months of having it :( but even though I was outside my warranty, Louise hooked it up and sent him a new one. Hopefully this next set last a little longer or I’d probably not recommend the jewelry.
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For Christmas I ordered my husband a 8mm 24’ necklace and it was just a little too short and JAXXON customer service was amazing and made me feel like a appreciate buyer and they helped me right away on a exchange for a bigger size.
I will definitely keep ordering from them and the jewelry is very much good quality. My husband can’t wait to get the bigger size .
Thank you Mia@Jaxxon for your help .
Excellent experience and concern. Replaced my purchase after it was no longer appearing gold, but silver. Got in very quickly and return drop off was quick and easy.
Shitty experience with returning. I went to return two items and unfortunately the ups store associate marked one item as being returned when it was indeed two items. Jaxxon only acknowledged one item and said the 2nd item would need to be verified. It’s been almost 2 months since the return has been delivered back to them and they keep saying it is still in need of verification? Make it make sense! I’ll never buy from them again.
Company details
About JAXXON
Written by the company
Italian Made Chains
It's no secret that Italian Made jewelry is second to none, perfected over millennia into the modern world. That is why we only work with the most enduring and premium quality materials straight from Italy, from solid 14k Gold to 925 Sterling Silver. Three years ago we committed to bringing you Italian luxury at a price point within reach. We've never settled for less and we don't believe that you should either.
Free Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Free Express Shipping and Easy Returns and Exchanges
Contact info
770 S Grand Ave, 90017, Los Angeles, United States
- 2136631585
- contact@jaxxon.com
- jaxxon.com
Verified
Excellent experience and concern
Excellent experience and concern. Replaced my purchase after it was no longer appearing gold, but silver. Got in very quickly and return drop off was quick and easy.
Date of experience: 20 January 2025
Their “gold” jewelry fades over time
Their “gold” jewelry fades over time. The gold chain I bought was silver within a year with proper care. I also bought a men’s ring and it chipped within a year. I reached out to them and they said because it was engraved I only had 30 days to report any issues with it. I do not recommend buying jewelry from them it does not last.
Date of experience: 28 January 2025
Reply from JAXXON
Hi Brittany, we're sorry to hear that your chain is already tarnished. We only work with the finest quality materials. Our gold-bonded pieces are pure 925 sterling silver coated 3x in the same real 14k gold as our solid 14k gold jewelry. We would like to address your specific concerns and make things right. Please feel free to contact us directly at 213-663-1585 or email us at contact@jaxxon.com so we can discuss your experience further.
Verified
Amazing customer service
Amazing customer service. Jennefer was quick to respond, addressed all of my concerns, and helped me with a solution that I’m happy with. Thank you very much!
Date of experience: 28 January 2025
Reply from JAXXON
So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!
Verified
Leah was great and very understanding…
Leah was great and very understanding of my situation.
Date of experience: 28 January 2025
Reply from JAXXON
So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!
Verified
I really enjoyed my purchase
I really enjoyed my purchase, I can’t wait to do more business with you guys.
Thank you
Master Sergeant Gregory Ross M.B.A
United States Army (Retired)
Date of experience: 23 January 2025
Reply from JAXXON
So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time, and comments like this mean a lot. I hope to see some more orders from you in the future!
Verified
For Christmas I ordered my husband a…
For Christmas I ordered my husband a 8mm 24’ necklace and it was just a little too short and JAXXON customer service was amazing and made me feel like a appreciate buyer and they helped me right away on a exchange for a bigger size.
I will definitely keep ordering from them and the jewelry is very much good quality. My husband can’t wait to get the bigger size .
Thank you Mia@Jaxxon for your help .
Date of experience: 28 January 2025
Reply from JAXXON
So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!
Verified
My bf’s matching set faded within 3…
My bf’s matching set faded within 3 months of having it :( but even though I was outside my warranty, Louise hooked it up and sent him a new one. Hopefully this next set last a little longer or I’d probably not recommend the jewelry.
Date of experience: 19 January 2025
Reply from JAXXON
Thank you for sharing your honest feedback. We’re sorry to hear about the issue with the set, but we’re glad Louise was able to assist you and provide a replacement even outside the warranty period.
Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with our products. If you encounter any further issues, please don’t hesitate to reach out—we’re here to help. We truly appreciate you giving us another chance, and we hope the new set exceeds your expectations!
Verified
I ordered a ring for my significant…
I ordered a ring for my significant other and needed to switch the size twice due to a mix up. I sent an email to contact and I was immediately transferred over to the proper department to resolve. Jade helped me both times and I am so grateful. Great experience & I can’t wait to see the ring.
Date of experience: 27 January 2025
Reply from JAXXON
Thank you so much for sharing your experience! We’re thrilled to hear that Jade was able to assist you seamlessly with the size exchange and ensure everything was taken care of promptly. Your kind words mean a lot to us, and we’re so glad we could make the process smooth for you.I hope to see some more orders from you in the future!
Verified
Carla was exceptional in her customer…
Carla was exceptional in her customer service to locate my order! She went above and beyond and I’m really grateful to her! Thank you for employing such excellent staff! Thanks again Carla!
Date of experience: 27 January 2025
Reply from JAXXON
So pumped to hear that you had a great experience with our team here at JAXXON! Thank you so much for taking the time to leave us a review, welcome to the fam!
Verified
Easiest exchange I’ve ever made!
My experience with the entire return process was seamless! Mia was able to get in touch with the support team and make an exception for my return case. I could not have been happier with the professional level of customer support and satisfaction that Jaxxon is providing! Happy to be a Jaxxon customer and will continue to order their amazing products for a long time to come!
Date of experience: 23 January 2025
Reply from JAXXON
Thank you so much for sharing your positive experience with our return process and customer support! We're thrilled to hear that Mia was able to assist you and make your exchange seamless. Providing exceptional service and ensuring customer satisfaction are always our top priorities, and it’s wonderful to know we met your expectations.
We truly appreciate your loyalty and support. It means the world to us that you’ll continue to order from JAXXON and enjoy our products! If you ever need anything, don’t hesitate to reach out.
Thank you again for being such a valued part of the JAXXON family! 💎
Verified
Bracelet issues resolved!
I had an issue with a bracelet I had purchased for my son and Leah went above and beyond to resolve the issue. I really appreciated her thorough service and getting me a new one. Thank you!
Date of experience: 26 January 2025
Reply from JAXXON
Thank you so much for taking the time to share your experience! We’re so glad to hear that Leah was able to assist you and resolve the issue with your bracelet. It’s always our goal to go above and beyond for our customers, and we’re thrilled that you had a positive experience.
We appreciate your kind words and are happy to have you as part of the JAXXON family. If you ever need anything else, don’t hesitate to reach out!
Verified
My customer service rep Leah was great…
My customer service rep Leah was great to work with and addressed my concerns quickly and was very clear throughout the process
Date of experience: 26 January 2025
Reply from JAXXON
Thank you so much for sharing your experience! We're so happy to hear that Leah provided you with great service and was able to address your concerns quickly and clearly. We truly value your feedback, and it’s wonderful to know we met your expectations.
If you ever need further assistance, feel free to reach out. We're here to help!
Verified
I love Jaxxon and their products
I love Jaxxon and their products. I have several necklaces, and a few bracelets. I recently received a faulty ring that started showing signs of wear only after two weeks. I reached out to support hopeful we could find a solution. Lhyza assisted me with getting a replacement ring very quickly. I appreciate the help and the fast communication
Date of experience: 26 January 2025
Reply from JAXXON
Thank you so much for your kind words and for being a loyal JAXXON customer! We're thrilled to hear that you love our products and that Lhyza was able to assist you quickly with your replacement ring. We truly appreciate your feedback and your patience during the process.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Shitty experience with returning
Shitty experience with returning. I went to return two items and unfortunately the ups store associate marked one item as being returned when it was indeed two items. Jaxxon only acknowledged one item and said the 2nd item would need to be verified. It’s been almost 2 months since the return has been delivered back to them and they keep saying it is still in need of verification? Make it make sense! I’ll never buy from them again.
Date of experience: 01 December 2024
Reply from JAXXON
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered regarding your return. We understand your frustration, and we want to make this right for you.
One of our agents will be reaching out to you if you could provide more details about your order to better assist with resolving this issue and ensure everything is handled properly. Your satisfaction is important to us, and we're committed to finding a solution.
We appreciate your patience and look forward to resolving this matter for you.
Verified
Louis was my customer service rep he…
Louis was my customer service rep he was efficient and very quick to respond back to my issue
Date of experience: 26 January 2025
Reply from JAXXON
Thank you for your fantastic review! We're so glad to hear that Louis provided efficient and quick assistance with your issue. 🌟
At JAXXON, we’re committed to making sure our customers receive top-notch service, and it's great to know that Louis was able to meet your expectations. If you ever need further assistance, don't hesitate to reach out.
We truly appreciate your feedback and your business!
Verified
Reese corrected my mistake with the…
Reese corrected my mistake with the shipping address quickly so I didn’t have to cancel my order. She was great.
Date of experience: 25 January 2025
Reply from JAXXON
Thank you for sharing your experience! We're so glad to hear that Reese was able to resolve the shipping address issue quickly for you. We truly appreciate your kind words and are happy to have been able to help. If you need anything else, feel free to reach out!
Verified
Broken merchandise
I must say, after I contacted JAXXSON about a defect, they were very quick to respond to my emails. Jade was a great help! They sent me a replacement very quickly! GREAT CUSTOMER SERVICE!
Date of experience: 20 January 2025
Reply from JAXXON
Thank you so much for your kind words! We’re thrilled to hear that Jade was able to assist you and that your replacement arrived quickly. At JAXXON, we strive to provide top-notch customer service, and your feedback means a lot to us. If you ever need anything else, don’t hesitate to reach out. We're here for you!
Verified
This was my first time using Jaxxon
This was my first time using Jaxxon. I missed the exchange window just by a few days and was so afraid not to get help. Reese stepped in and helped me tremendously. I was told to return the items and they will
Send me the replacement sizes. Thank you Reese at Jaxxon. You have a repeat customer with me now. Daphanie Harvey
Date of experience: 24 January 2025
Reply from JAXXON
Thank you so much for sharing your experience, Daphanie! We're thrilled to hear that Reese was able to assist you and that everything worked out smoothly. We always strive to ensure our customers are taken care of, and we’re excited to have you as a repeat customer. If you need any further assistance, feel free to reach out anytime. Thanks again for choosing JAXXON!
Verified
Customer service Reese fixed my problem
Customer service Reese fixed my problem
Date of experience: 24 January 2025
Reply from JAXXON
Thank you for sharing your feedback! We're so glad to hear that Reese was able to resolve your issue quickly. We pride ourselves on providing excellent customer service, and we're thrilled Reese could help. If you ever need anything else, don’t hesitate to reach out. We’re here to assist you!
Verified
Leah was professional and nice
Leah was professional and nice. Hopefully my issue will be resolved with her help.
Date of experience: 24 January 2025
Reply from JAXXON
Thank you for your kind words! We're glad to hear that Leah was able to assist you in a professional and helpful manner. We're confident that she'll help resolve your issue, and we appreciate your patience throughout the process. If there's anything else you need, don’t hesitate to reach out!
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