Joyces of Wexford Reviews 27

TrustScore 4 out of 5

4.0

Appliance Store


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Rated 1 out of 5 stars

Scam, bought a tablet for 256g but only received 128g version.

Rated 1 out of 5 stars

Company sold me a gas heater with faulty regulator, didn't return my call querying its fitting, finally responded with email promising two free gas bottle refills only to post two €10 off vouchers that can be picked up free anywhere. So much gas escaped from the regulator on this heater, it took two days before the carbon monoxide alarm stopped going off even in the adjoining rooms. I sleep with my window open or this could have been a very different outcome. Don't lie to your customers, especially the ones whose lives you risked.

Rated 1 out of 5 stars

If you want to stress your life then go and see these guys. No one seems to know anything about their products and I purchased a kenwood oven with double hobb. When I got home I had been given two slow cookers. Obviously taking it back the kenwood was no longer available and I was given a refund. Five days on and still no money in my account. Looks like another visit!!!!

Rated 5 out of 5 stars

I bought a fridge freezer and cooker on Monday. The salesman in Joyce's was helpful and practical with no guff, he just gave me the facts. He was efficient and friendly during the whole interaction. Today, Thursday, two installers from Joyce's arrived early to my home. They worked diligently, conscientiously and efficiently. They were friendly and neat and their attention to detail (adjusting appliances' legs to make sure they were steady etc) was very reassuring and impressive. They took away the old appliances and every bit of packaging from the new ones with no fuss and with a warm attitude. The whole experience was easy and pleasant. Thanks to all involved.


Company details

  1. Appliance Store
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Kitchen Supply Store
  6. TV store

Written by the company

Joyces Expert have been supplying home and kitchen appliances and consumer electronics to our valued customers across Ireland for over 80 years. Our aim is to provide our products at the very best pricing with exceptional expert advice and outstanding customer service to the island of Ireland. We are a 100% family-owned Irish business. We offer a huge range of products from some of the biggest names in electrical goods and technology devices. Discover our extensive selection of large kitchen and laundry appliances. Stay entertained and connected with the latest in TV technology, laptops, smart home technology and audio equipment. Find everything you need for your kitchen with our range of small appliances. Enhance your outdoor spaces with our quality outdoor living products.

Contact info


Rated 1 out of 5 stars

Scam

Scam, bought a tablet for 256g but only received 128g version.

Date of experience: 25 November 2024

Rated 5 out of 5 stars

Fridge freezer and cooker

I bought a fridge freezer and cooker on Monday. The salesman in Joyce's was helpful and practical with no guff, he just gave me the facts. He was efficient and friendly during the whole interaction. Today, Thursday, two installers from Joyce's arrived early to my home. They worked diligently, conscientiously and efficiently. They were friendly and neat and their attention to detail (adjusting appliances' legs to make sure they were steady etc) was very reassuring and impressive. They took away the old appliances and every bit of packaging from the new ones with no fuss and with a warm attitude. The whole experience was easy and pleasant. Thanks to all involved.

Date of experience: 07 November 2024

Rated 5 out of 5 stars

IT Department Ricky

I had a fantastic experience with Joyces Wexford. Their customer service is second to none. I'd really like to mention Ricky from the IT department. He was extremely knowledgeable, helpful and accommodating with all aspects of IT. He went above and beyond assisting me to purchase Assistive Technology for a pupil in my school. I'd highly recommend.

Date of experience: 30 July 2024

Rated 5 out of 5 stars

Excellent customer service

Over the years I have purchased drones among many other things from Joyce's. Recently I accidentally damaged my drone and Ricky who works in that department could not have been more helpful. He took the time to give me the best advice and a number of options, a really good example of excellent customer service. Ricky is an asset to the team in joyces.

Date of experience: 17 August 2024

Rated 5 out of 5 stars

Excellent sales experience

I was in desperate need of a replacement fridge/freezer. Having been let down by another company. Joyces took my order on Wednesday afternoon and I had a fridge freezer in my kitchen on Thursday morning. Excellent staff from order to delivery. And excellent value too

Date of experience: 31 July 2024

Rated 1 out of 5 stars

If you want customer service forget it

This crowd won't honour their warranty on products and will keep saying I can't see a fault even though you can show them the fault. Absolute waste of time. Had to go in 4 times about a broken item that was in warranty.

Date of experience: 01 August 2024

Joyces of Wexford logo

Reply from Joyces of Wexford

Hi Tom, we are sorry you are experiencing an issue with your product. We cannot identify your product or sale from this information. Could you please provide us with your full name or sales number so that we can resolve promptly.
Kind regards,
Joyces

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Stellar delivery time and cheaper than solely online retailers. Can't stress how outstanding these guys are and I'd give another 5 stars if I could.

Date of experience: 17 June 2024

Rated 5 out of 5 stars

Brilliant

On Sunday, I ordered online a juicer. It arrived on Tuesday. Well packaged, and perfect.
The reason for this review...I asked in my local wellknown electrical store for the juicer, they said a 2 week delivery and it was nearly €100 more in price. The company said they couldn't do a price match and were so unhelpful. I sat in the car park and searched Joyce's, placed the order and here I am, juicing and happy.
What a pleasure giving Joyce's my business. They are fast, efficient and I had updates with my delivery status. Highly recommended.

Date of experience: 21 May 2024

Rated 5 out of 5 stars

This Is A Company You Can Trust.

This is a great company who genuinely care about their customers experience. We were having terrible trouble with the company who made our dishwasher (Hoover) which we bought at Joyces, and Joyces did everything they could to see to it that we were fully assisted. Excellent staff. Very satisfied customers here. Thank you @teamJoyces!

Date of experience: 01 February 2024

Rated 1 out of 5 stars

find another supplier

If you want to stress your life then go and see these guys. No one seems to know anything about their products and I purchased a kenwood oven with double hobb. When I got home I had been given two slow cookers. Obviously taking it back the kenwood was no longer available and I was given a refund. Five days on and still no money in my account. Looks like another visit!!!!

Date of experience: 07 January 2024

Rated 5 out of 5 stars

Great staff and shop

Great staff and shop , staff have good knowledge if they don't know something they go find out ...they don't push stuff on you but explain a few different items in the area your looking for.
Well stocked and laid out shop.
Thank you .

Date of experience: 30 October 2023

Rated 5 out of 5 stars

Excellent customer service.

We had an issue with an aarke carbonator which was caused by a faulty gas cylinder.
The customer service we recieved in Joyces was second to none!
They replaced the carbonator twice before the issue was rectified. The staff were so helpful.
Going forward we will be buying all our appliances in Joyces!
Can't recommend highly enough.

Date of experience: 08 November 2023

Rated 5 out of 5 stars

Excellent service

Excellent service. I dwelt with Gavin Kehoe in Joyces- he was excellent. Everything was seamlessly delivered to Cork. Ideal

Date of experience: 31 August 2023

Rated 5 out of 5 stars

Great service

Great service! Had trouble with other suppliers finding an integrated fridge freezer that would fit. Gavin in sales took the time to email back and forth to be sure we had the right model. Installation was very smooth and professional. Fridge is great too.

Date of experience: 19 September 2023

Rated 5 out of 5 stars

Delighted with my new Bosch Washing…

Delighted with my new Bosch Washing machine delivered today. Great first time experience with your store as I'm new to Wexford and will definitely be shopping with you from now on for other appliances. Billy was so helpful and even remembered my name when I returned to the store...its not that often you get such personable and exceptional customer service..well done!

Date of experience: 18 August 2023

Rated 5 out of 5 stars

Dignity and Respect

I was recently in the store with my elderly father as he wanted to buy a heater. We were served by Bianca who treated him with a level of respect and dignity I have not encountered in a long time. As he has aged I have sadly noticed more and more people addressing me and ignoring him which makes me very sad. Bianca answered all his questions very professionally and both he and I learned a thing or two about energy consumption. He bought a heater and is delighted with it.Thanks Bianca.

Date of experience: 04 March 2023

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