4.6
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We moved over to Judopay to take payments from our Customers and have to say the switch has been extremely smooth, with Sam Brant helping us every step of the way. Sam responds quickly to answer any query we may have. We are very impressed with the service we have received.
Sam was extremely patient, recognising that this was new territory for us, and responded quickly to our questions - even if he had already answered them! Thank you, Sam.
Great overall service. Customer services respond very quickly and very helpful.
Kat Robbins has been an absolute superstar since taking over our account. Her communication skills are exemplary and nothing is too much trouble.
Judopay is a leading online payments solution. A part of Fabrick's open finance ecosystem, we provide flexible, secure and innovative payments for a range of different business. For further info, please visit - www.judopay.com, email help@judopay.com or call us on + +44 (0) 203 503 0600.
Rise, 41 Luke St, EC2A 4DP, London, United Kingdom
4.6
53 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Judo Pay has worked really well for us James Cahill made the process easy and explained everything thoroughly and has been available to answer any questions we had as it was added to our website
Many thanks
Date of experience: 01 August 2024
Reply from Judopay
We're really glad you're happy with Judopay and with James! We've passed your positive feedback onto the team. Thank you so much for your review :)
Working with Rebecka was great ! She made working with judo soo easy ;)
Date of experience: 22 October 2024
Reply from Judopay
Thank you for a great review! We appreciate you taking the time to feedback on working with Rebecca and are so glad you're happy with our service :)
Working with our account manager at JP over the last few years has been brilliant. She always went above and beyond to support up and was extremely responsive.
Date of experience: 11 October 2024
Reply from Judopay
Thanks so much for the incredible feedback, George! We have passed your comments onto Bex :)
Smooth onboarding process, had some questions and the team were very helpful - easy to set up once I was approved
Date of experience: 18 September 2024
Reply from Judopay
Thank you so much for the great review! It's great to see you've had a smooth onboarding experience.
Payment Gateway is so bad doesn't even accept any f'in card. TRIED 5 CARDS OF MY OWN. TRIED MY BROTHERS CARD ASWELL AND IT STILL DECLINED. SEIZE THIS COMPANY!!!!!!!!!!!!
Date of experience: 24 September 2024
Reply from Judopay
Hi Danny, we're really sorry about your recent experience. If you're able to provide us with some more information, we can have a look at what's happened here and if it was an issue with Judopay or the merchants site you were using. Please drop us an email at help@judopay.com with some more info and we can look into it for you. Hope to hear from you soon.
I'm trying to pay for accommodations in another country -- the provider uses Judopay. It has declined 3 different credit cards (multiple tries on each to make sure I'm not doing anything wrong) so I called the CC company to see if there's a hold on my account. They told me there's an error in the Judo connection with the vendor that won't accept my payment. Very frustrating!
Date of experience: 20 April 2024
Reply from Judopay
Hi there, we understand that this can be a frustrating experience and appreciate hearing from you.
We would love to be able to look into this to prevent it from happening again. Please could you contact help@judopay.com with details of the booking provider you were using, the date and amount (including the currency) and we will investigate internally.
We apologise for the inconvenience caused.
Viki
We work with JudoPay a lot to provide payment gateway services to our customers. They are always happy to work closely with us to give the best service possible to our clientbase. Lately, they've been going above and beyond for us, guaranteeing our customer for the long term going forward.
Date of experience: 06 September 2022
Reply from Judopay
Hi Patrick,
Thank you so much for your feedback.
We're so glad you have had a good experience with Judopay! We have shared this with the team.
All the best,
Viki
I can never seem to get it to work. Click confirm by Barclays app. No notifications
Date of experience: 01 August 2022
Reply from Judopay
Hi Glenn,
We're really sorry to hear that you had some issues completing your payment.
If you reach out to the merchant that you were attempting to pay directly, we can then work with them to investigate and resolve the issue.
Alternatively, you can send an email to help@judopayments.com, providing the name of the merchant and details of the issue that you experienced, and a member of the team will be happy to help.
Thanks so much
Viki
Poor support, documentation is terrible, not developer friendly
Date of experience: 11 March 2022
Reply from Judopay
Hi Rusty, I'm really sorry to hear you’ve had a poor experience. I believe my colleagues have now spoken to you but if that isn't the case please do give the team an email at developersupport@judopay.com. Thank you.
I have tried to use many payment providers with my business, but this one is the best I have come across, they add a more personal touch that you can't get with other providers. Its quick and easy integration with the latest payment methods to match our consumer spending, not one bad point working with such a lovely team.
Date of experience: 05 January 2022
Reply from Judopay
Thanks for the lovely review Daniel! :)
Excellent service works brilliant for our business, very rare breaks down, if it does the down time is really small. perfect for business willing to do online transactions.
Date of experience: 26 August 2021
"We are very happy with the service from Judopay. The team responded urgently to any questions and we have had no problems so far. Thanks so much!"
Date of experience: 25 September 2020
Reply from Judopay
Hi Will, thanks for the great review!
Helpful team who really care about their clients.
We didn't understand payments in too much depth at our company and they took the time to really understand our business in order to work together and figure out what was best for us.
They were always available to speak and answer any questions we had.
Date of experience: 23 September 2020
Reply from Judopay
Thanks for your review Sophie and happy we were able to help ☺️
Our company is extremely satisfied with Judo services. They are extremely professional, friendly, helpful and efficient.
Date of experience: 23 September 2020
Reply from Judopay
Thank you Márcia!
Fantastic company with great customer service. The Judopay team were extremely helpful and efficient.
Date of experience: 23 September 2020
Reply from Judopay
Thanks for the great review Nigel! 🙂
Quick and easy integration and great support from their team!
Date of experience: 27 August 2020
Reply from Judopay
Thanks for the review Richard!
Great team that are super helpful. Payments is crucial to us and a big decision but they helped us through the process. Documentation could be better but I believe they are addressing that as they speak however their support teams are always responsive if you have questions.
Date of experience: 07 July 2020
Reply from Judopay
Thanks for the review Lydia! And yes our new Documentation is in the process of being launched :)
Great company with great service. Clear and secure processes, whilst being transparent about timescales. With a wide range of payment methods to suit a range of customers. Highly recommend!
Date of experience: 07 July 2020
Reply from Judopay
Thanks for the review Carol!
Great payments for our app - thanks for helping to get us set up!
Date of experience: 20 January 2020
The people at support staff are not even able to understand the requirements and write false statements on email.
I lost my project just because they promised me they can provide services which can fulfil my project requirements.
Please cross-check twice before doing anything.
Date of experience: 06 December 2019
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