App is not working, and no responce from the company eccept several robot answars.....
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First Kippy I ordered along with a 2 year plan that costs £99. Worked well for about two weeks then Live function stopped working. Emailed support and was sent a replacement. Existing data plan keeps failing to be transferred to replacement Kippy. Last time I heard was my case has been passed to IT. Since then, I tried a few more times to transfer and emailed support a few more times with no response. I’ve asked for a refund several times with no response. Now that I’m one month into a two year plan with two faulty Kippy and no support at all. Feels like a total scam to me.
Incredible customer service both in mail and by phone. Unfortunately in my region there is almost no GPS coverage so after trying I returned my Kippy after more than 14 days. They gave me a full refund of my subscription anyway. Now that is a class act!
I started to use Kippy EVO 4 years ago for my first dog, a stubborn Shiba inu. He escaped at least 10 times in the first 2 years and thi GPS device helped me find him every time. Since that he learned to stay and now I use the device for my second, also stubborn Shiba inu, and until he learns his boundaries and stays with me all the time, this Kippy EVO will be our most useful equipment. The subscription is good, totally worth it and the application too.
Company details
About Kippy Pet Tracker
Written by the company
Kippy GPS for dogs and cats
With Kippy you don't have to worry about losing your furry friend.
Thanks to GSM coverage, you can locate your four-legged-friend in real time and at unlimited distance.
Kippy GPS Tracker recognises your friend's physical activity and shows you a personalised level of ideal exercise to achieve.
Kippy allows you to locate your dog or cat anytime and anywhere.
Check the position of your pet using the App.
The app connects to the server to find the position and all information that the Kippy device provides.
Functions:
FREE shipping within the European Union. Delivery times vary by country and destination and are between 3-5 business days.
Contact info
via Cosimo del Fante 10, 20122, Milano, Italy
- customercare@kippypet.eu
- kippy.eu
Verified
I have buy a new Kippy because the…
I have buy a new Kippy because the other one ( 2 years old).the battery was not working good. I had a new id number with a premium pakket from the other kippy. I can not replace the kippy so I send it back to you.
When will I get my money back?
Saskia Slaman
Date of experience: 17 November 2018
Reply from Kippy Pet Tracker
Dear Saskia,
thanks for contacting us; a refund normally takes some days;
Your request is being processed;
Kind regards,
Verified
Awful!
Awful! Never buy this product, never works and customer service is even worse
Date of experience: 16 September 2018
Reply from Kippy Pet Tracker
Dear Megan,
We are sorry to hear that you are facing some issues with our device; For any problem or doubt, please, do not hesitate to contact our Customer Service Desk that will certainly help you out!
In case of need please write to customerscare@kippy.eu or call the following number: +4402070970378;
Kind regards,
Kippy Support
Complete waste of money
Bought two trackers for my two dogs. Awful, never properly works. I have the devices set to update the app every 24 hours to save the battery life, but they still only last 2 days maximum. And most of the time they don't even update that often! There's been days where they haven't updated in 2 48 hours.
On top of that, when on holiday I tried to use the 'Live Tracking' mode to try and see where they were, waited for 10 mins.... nothing... 20 mins... nothing! Not much use if your dog has run away and you need a constant update of where it is!
And to top it all off, trying to get a refund for the products has been one of the most painful processes I have been through, I've been actively trying for well over a week now!
Date of experience: 10 September 2018
Reply from Kippy Pet Tracker
Dear Megan,
We are sorry to hear that you are facing some issues with our device; For any problem or doubt, please, do not hesitate to contact our Customer Service Desk that will certainly help you out!
In case of need please write to customerscare@kippy.eu or call the following number: +4402070970378;
Kind regards,
Kippy Support
Verified
I have been trying for 3 weeks to get…
I have been trying for 3 weeks to get an address to send back the pet tracker but you will not give me the information
Your service is the worst I have ever experienced from buying online
Date of experience: 28 August 2018
Reply from Kippy Pet Tracker
Dear customer,
we are sorry about this;
Our department informed that they contacted you per mail with all instruction to collect your device (at our charge). I will make sure that they contact you again;
Your satisfaction is really important to us;
Kind regards,
Kippy Support,
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