Paid the insurance package and no support. Kippy says me to contact the insurance directly and the insurance company replies me that they need documents from Kippy. It is a joke.
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Incredible customer service both in mail and by phone. Unfortunately in my region there is almost no GPS coverage so after trying I returned my Kippy after more than 14 days. They gave me a full refund of my subscription anyway. Now that is a class act!
I started to use Kippy EVO 4 years ago for my first dog, a stubborn Shiba inu. He escaped at least 10 times in the first 2 years and thi GPS device helped me find him every time. Since that he learned to stay and now I use the device for my second, also stubborn Shiba inu, and until he learns his boundaries and stays with me all the time, this Kippy EVO will be our most useful equipment. The subscription is good, totally worth it and the application too.
I bought a Kippy, was happy with it and bought a second for dog #2. During a period when one dog was escaping from our garden, this very likely saved her life as we were able to track her trotting along a busy unlit road. Fences now repaired! Reception is a bit patchy in woodland but I think that is inevitable. Support, when we've needed it, has been prompt and helpful. I can definitely recommend Kippy.
Company details
About Kippy Pet Tracker
Written by the company
Kippy GPS for dogs and cats
With Kippy you don't have to worry about losing your furry friend.
Thanks to GSM coverage, you can locate your four-legged-friend in real time and at unlimited distance.
Kippy GPS Tracker recognises your friend's physical activity and shows you a personalised level of ideal exercise to achieve.
Kippy allows you to locate your dog or cat anytime and anywhere.
Check the position of your pet using the App.
The app connects to the server to find the position and all information that the Kippy device provides.
Functions:
FREE shipping within the European Union. Delivery times vary by country and destination and are between 3-5 business days.
Contact info
via Cosimo del Fante 10, 20122, Milano, Italy
- customercare@kippypet.eu
- kippy.eu
Really good service when I needed some…
Really good service when I needed some reciepts from the company!
Date of experience: 03 February 2022
Reply from Kippy Pet Tracker
Hello, thank you for sharing your experience with Kippy! Have a nice day, Team Kippy
Verified
Big time disappointment!
Big time disappointment other than it’s GPS function
Date of experience: 02 February 2022
Reply from Kippy Pet Tracker
Hello, if you need assistance, please contact our customer service at customercare@kippypet.eu.
Thank you, Team Kippy
Verified
I am very pleased with kippy product…
I am very pleased with kippy product but i would have loved it if the battery lasted more, as for the app it is very good.
Date of experience: 30 January 2022
Reply from Kippy Pet Tracker
Hello, thank you for your feedback. We wish you a pleasant day, Kippy Support
Verified
Kippy Evo purchase
After trying out Kippy Evo I did found out things that I didn't like and things I was missing but expecting to get. Other than that - device worked as promised.
Kippy support was professional and helped me with returns and refunds. That did take some time, but everything went fine.
4/5 just because I was a bit disappointed with the device features.
Date of experience: 24 January 2022
Reply from Kippy Pet Tracker
Hello, thank you for sharing your experience. We wish you a pleasant day, Kippy Support
Verified
Great device but battery life short.
Date of experience: 22 January 2022
Reply from Kippy Pet Tracker
Hello, thank you for your feedback! Have a nice day, Team Kippy
thanks a lot thanks a lot . I get "one for free" which is great . I have been very happy with the Kippy for years. Now my dachshund can safely run free again. Thank you on behalf of my dachshund
thanks a lot . I get "one for free" which is great . I have been very happy with the Kippy for years. Now my dachshund can safely run free again. Thank you on behalf of my dachshund TIBBE. 🥰�
Date of experience: 18 January 2022
Reply from Kippy Pet Tracker
Hello, thank you for your feedback. Team Kippy
Verified
Kippy is working good
Kippy is working good. When we go out for a walk i always know where my pet is! Great device!
Date of experience: 10 January 2022
Reply from Kippy Pet Tracker
Hello, thank you for your feedback! Team Kippy
Verified
never got a refund nor a single reply…
never got a refund nor a single reply after multiple emails.
Date of experience: 06 January 2022
Verified
The device works perfect
The device works perfect. Our cat was lost for 7 weeks, so we decided to get a GPS to follow his whereabouts.
1 thing I don't like about the Kippy Evo: every time the Kippy needs to be recharged
I have to remove the Velcro that connects the device to my cats collar. I suspect that the Velco won't last forever!
Date of experience: 04 January 2022
Reply from Kippy Pet Tracker
Hello, thank you for sharing your experience and suggestion. Team Kippy
Exzellent service in any regards
Exzellent service in any regards - thank you !!!
Date of experience: 29 December 2021
Reply from Kippy Pet Tracker
Hello, thank you for your positive feedback. We wish you a pleasant day, Kippy Support
Verified
Fantastic products when it works
Fantastic products when it works. However, experience taught that failure rate is quite high but replacements for the faulty items were provided. Customer service is very responsive and most of the time helpful. Overall, I would recommend it as some of the features (e.g. the blinking light at dark and the Bluetooth) is extremely useful.
Date of experience: 29 December 2021
Reply from Kippy Pet Tracker
Hello, thank you for sharing your experience. We wish you a pleasant day, Kippy Support
Verified
Battery runs out in less than a day
Battery runs out in less than a day
Tracking is not accurate, it only work if dog is more than 100 mt away
Date of experience: 19 December 2021
Reply from Kippy Pet Tracker
Hello, please contact our customer service at customercare@kippypet.eu; we'll be happy to help you. Thank you, Team Kippy
Verified
Verified
Super Software for tracking
Super Software for tracking and the activitymoder is also very nice but its not korektly i hope new Updates ar coming
Date of experience: 27 November 2021
Reply from Kippy Pet Tracker
Hello, thank you for your feedback. We wish you a pleasant day, Kippy Support
Verified
History does nor work well at all…
History does nor work well at all sometimes only half a day visible sometimes you see the dots where your pet was but can not select tnem to see the time when it was.
Date of experience: 15 November 2021
Great to get insight about your dog activities
It's a great gadget to get insight into your dog activities.
Easy to buy and quick delivery to Denmark.
Date of experience: 11 November 2021
Reply from Kippy Pet Tracker
Hello, we are happy to help you get to know your dog better! Have a nice day, Kippy Support
I want to like this, but...
This is my first day with the device. It seems to track the location of the device but I'm really struggling with two aspects and find it really difficult to get help from the website.
I can't get the white blinking light function to work. I activate it on the app and set it for 10 mins but then the devices doesn't do anything.
Secondly, it always says "Please wait a few seconds before sending a new Live tracking or Geo fencing activation request to kippy". This message is a constant fixture at the bottom of my screen right from when I turn it on.
I want to like this product but I'm struggling to use it fully. I wish I had bought a months membership to test it before pre paying for years of membership, when I might have to return it.
I'm prepared to give it a five star if these things are fixed as the quality seems good and the app is professional.
Ps. I'm asked for a Kippy order number below, but I ordered it on Amazon and only have an Amazon order number.
Date of experience: 04 November 2021
Reply from Kippy Pet Tracker
Hello,
thanks for contacting us; we are trying to contact you in order to help you with your eventual issues;
Best regards,
Kippy Support
Impossible to get support
I have had Kippy for nearly a year. It worked OK to begin with, then failed. It was replaced OK but now it has stopped tracking. Vodafone seem to be very poor supporting it. Kippy themselves tell me to contact Vodafone. There are no Vodafone options to allow you to get support.
I notice that Kippy only respond to good reviews on here. Would be useful if they could support the product.
Date of experience: 01 November 2021
Zero aftersales care
When it worked it was great. Had a new one sent out a couple of months, which I have been unable to connect to the app on my phone. I contacted vodafone and went into 2 different stores however they were unable to help me. They told me to contact Kippy, however Kippy wanted nothing to do with me and every time I emailed they sent me the same reply, they couldn't help and I must contact vodafone. It seems like I have a very simple problem to fix but nobody willing to help. It feels like laziness on behalf of kippy and vodafone staff just seemed unfamiliar with the app. Not sure what to do now but I regret recommending it do other dog users in the park now because aftercare sales has been non-existent.
Date of experience: 27 October 2021
Verified
Unfortunately the Battery only last‘s…
Unfortunately the Battery only last‘s around 2 day‘s. Manufacturer promises up to 7 Day‘s. Very frustrating.
Date of experience: 17 October 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.