Kippy Pet Tracker Reviews 1,388

Works great. Position can some times be a little off, but nothing serious. Our dog can always be located when he goes walkabout...

Date of experience: 26 September 2021

Do not waste your time. The battery is NOT ten days only 2 at most! We sent the first device back thinking it was faulty but the second device was the same. Customer service is terrible won’t refund me in fall for my app subscription even though they have lied about their product! I will get £20 back after paying £85 for the app subscription. My advice use another brand!! Stay clear. Wish I read these reviews before buying

Date of experience: 24 September 2021

This device only worked for two weeks and then a problem occurred and the kippy team fixed it but not even a week later it broke again, and still continues to not work.

Date of experience: 21 September 2021

If you have 2 kippy devices It is not possible to use both of them with same PREMIUM subscription. You HAVE TO BUY a separate subscription for a 2nd kippy!

Date of experience: 20 September 2021

Date of experience: 07 September 2021

Bought from voda phone, fantastic! I live in a very rural area and no problems at all!
Highly recommended!

Date of experience: 01 September 2021

i am so disappointed. i was the happiest when i purchased the Kippy EVO for my puppy and i gave it a try in the city - the live tracking was functional and useful. so we went on a trip in the mountains. nothing. we have spent 5 days without even being able to open the application. where there is no signal, i can understand. but in places where there was a phone signal and i couldn't even open the application.. same thing happened last weekend. nothing. well. i bought the Kippy because we go hiking often. but if it is useless, i might as well throw it away, because it's obvious that it was a waste of money.

Date of experience: 24 August 2021

I forgot to thank you for the amazing support.
I have received the new tracker and everthing is back to normal.

Date of experience: 02 August 2021

Best tracker use it with My cats for many years.

Date of experience: 26 July 2021

Ordered Kippy Evo on Amazon. It seems to work very well for us in South Wales, with very accurate tracking, although only had it a few days.

My comment to anyone thinking of buying one would be, you cannot even try Kippy until you sign up to a plan. You have to sign up to a whole year of premium at £59.99 so if it doesn't work out for you, you've lost the cost of the Kippy plus the plan cost. It would be much better if there was a trial period, or at least an option to pay monthly.

Date of experience: 26 July 2021

Really struggling to get through to Kippy. My husband activated the subscription for Kippy however our cat has lost her Kippy after two days of wearing it. We have asked for a refund on our subscription as it was paid in one go of £199, yet Kippy customer service have not been able to make this happen either they cut the line or transfer to another department, which then cuts you off.

Absolute scam, spoke to Vodafone who couldn't help in this situation as the subscription was not from their side.

Tried to send an email to Kippy and got a reply stating they wouldn't replace the Kippy which is not what I asked from them.

A total nightmare.

UPDATE...
ISSUE HAS BEEN RESOLVED AND WE HAVE BEEN REFUNDED.

Date of experience: 16 July 2021

The tracker does not always connect to the server even though it is in open space. When it does then it takes several attempts to connect.

Date of experience: 10 July 2021

Product worked well for 18 months, although I had to install a mobile-phone booster to get good battery life (as we have no local mobile masts). It then had an issue but was promptly replaced with a new one.

I had previously tried a tracker from another company, but that had very poor battery life. Although this one is slightly bigger, the larger battery is easily worth it. Luckily I've only ever had to use this once to find my dog - and it worked perfectly.

Date of experience: 15 June 2021

I bought a Kippy evo but when I tried to follow the start up guides it flashed pink.
So I sent a mail to the company and told them about my problems, they asked me to try to reset the device but that didn’t helped. So they told me that they would send a transport to pick it up and they would send me a new device. I just received the new device only two days after II contacted them first time. Perfect service.

Date of experience: 10 June 2021

Does not function at all

Date of experience: 10 June 2021

I bought a Evo 1 month ago and since then, even though I also got a premium pack, it has never worked properly. Plus the battery lasts max 48h, even though I've applied all the suggestions to make it last longer. I haven't solved the problem yet. I'm starting to believe maybe my evo is faulty?
I've never been able to activate geofence or to live tracking unless I'm close to my dog (which is pointless).. my dog run away two times and the device was useless as I wasn't able to active anything. I'm disappointed as I thought the idea is brilliant and I saw positive reviews as well so maybe I was very unlucky and got a faulty one?

Date of experience: 09 June 2021

On the 14th of may I ordered a collar. I got the wrong size , I sent it back and now after a month I still haven’t received the wright collar I payed for. In the mean time the problem with the tracker seems to be solved. After sending me a tracker and a (wrong) collar they are asking me to provide my adress??!!!!

Date of experience: 09 June 2021

ABSOLUTELY RIDICULOUS COMPANIES: Kippy and Vodafone.
AVOID!

I don’t like that the device works only when it wants. Now it does not work for several days.

The customer supports directs you to Vodafone. It’s all a scam to buy a product from abroad.

Avoid Kippy, and avoid Vodafone if possible, the worst 4G in Oxfordshire.

They are both a waste of money and time.

Thank you

P.S.

- They asked trustpilot to validate my purchase, they don't think this is a genuine review
- Your device can't be removed from the Kippy app, nor you can add it to another account
- They won't remove my account in order to remove my device from my account, as I should speak to Vodafone
- Vodafone won't help me as the Kippy was both in my partner's name
- Vodafone won't help my partner as Kippy was added in my account, and they have to speak to me

Date of experience: 22 May 2021

Shipping was awesome fast, Kippy works very well in terms of GPS signal, bluetooth etc ( i'm using it in Poland), App is working correctly. No issues so far.

Date of experience: 02 May 2021

Good, some of the app functions are gimmicky and useless.
Battery life seems good.
If you are wanting a tracker, this is not for you. It is closer to a Fitbit and doesn't record location, so you cannot see where your dog has been..

Date of experience: 26 April 2021