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Lafayette Photography Reviews 428

•
TrustScore 4.5 out of 5

4.6

Photography Service

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Rated 5 out of 5 stars

I was really late ordering the photos from my son’s graduation and was worried I had missed the boat. Luckily I hadn't. I finally got round to doing it and couldn’t believe how easy the whole process was (and how quick they were to deliver - even over the Christmas period). But the proof is in the pudding, as they say, and I have been blown away by the quality and colour of the photos. Absolutely lovely and a wonderful reminder of a seismic occasion in our family. Brought tears to my eyes! In fact, they’re so lovely, I’m going to order more to share with the family.

Rated 5 out of 5 stars

I simply cannot recommend Lafayette highly enough. The customer service is beyond exemplary. The photos are amazing quality. Emma who helped me is absolutely amazing. Thank you so much. My only regret is I can only give 5 stars. They deserve more. Amazing company

Rated 5 out of 5 stars

Very efficient service on Graduation day. Post ordering, I realised that I had ordered the wrong photo. I emailed Lafayette, explained the issue and asked if the order could be amended. They responded promptly, saying it was no issue and that the amendment had been made.

Rated 5 out of 5 stars

Second time with Lafayette. The first was for my master's graduation and even though they were the official photographer and arranged by the university, I was so delighted with the photos that I promised myself that I'd go with them if I obtained a PhD. Fast forward a few years and imagine my delight to find that they were the official photographer at my PhD graduation.

Absolutely delighted with the service and professionalism. Special mention to photographer Nigel Gault who did my photos on the day.

Company details

  1. #2 of 3 best companies in Photography Service
  2. #1 of 1 best companies in Aerial Photographer
  3. #1 of 1 best companies in Photographer
  4. #1 of 1 best companies in Photography Studio

About Lafayette Photography

Written by the company

Lafayette Photography has been trading since 1880 and is the oldest photography company in in the world still trading today.

We are Ireland and Northern Ireland’s leading academic and commercial photographers, and now growing steadily in Great Britain. Our photographers are experienced in all types of photography from commercial, large events, graduation and school photography. With our large team of photographers covering a broad range of specialisms, supported by our skilled editing and administrative team, we are well positioned to offer the right photographer, for your particular assignment.

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Rated 5 out of 5 stars
Verified

Fast and easy experience

Thanks for the experience!!

Date of experience: 02 December 2024

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Reply from Lafayette Photography

Hi Lautaro,

Thank you for the 5* feedback! It is greatly appreciated.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

A beautiful reminder of a wonderful day

I was really late ordering the photos from my son’s graduation and was worried I had missed the boat. Luckily I hadn't. I finally got round to doing it and couldn’t believe how easy the whole process was (and how quick they were to deliver - even over the Christmas period). But the proof is in the pudding, as they say, and I have been blown away by the quality and colour of the photos. Absolutely lovely and a wonderful reminder of a seismic occasion in our family. Brought tears to my eyes! In fact, they’re so lovely, I’m going to order more to share with the family.

Date of experience: 29 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Michelle,

Thank you for the wonderful feedback. It is an honour to help capture these special memories for our customers. I am delighted to know you were so happy with the images.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, highly recommend

Date of experience: 27 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Gwen,

Thank you for the 5 star feedback!

Kind regards
Lafayette Photography

Rated 1 out of 5 stars

Poor website

Photos look great. Currently having trouble actually ordering them through their shocking website.

Date of experience: 27 December 2024

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Reply from Lafayette Photography

Hi David,

Thank you for your feedback. I am happy to know you are satisfied with the images.

I apologise for any difficulty experienced during the selection process. If this issue is still occurring, please reach out to our customer service staff and we would be more than happy to assist you.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

Brilliant, faultless

Brilliant, super professional and efficient.

Date of experience: 22 December 2024

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Reply from Lafayette Photography

Hi Roisin,

Thank you for the 5 star feedback! I am happy to know our service was prompt and professional.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

Friend helpful professional

Very friendly , helpful and professional, took a wide choice of photos , we had the selection on the same day , picked the ones we wanted and they were delivered very quickly ,

Date of experience: 25 December 2024

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Reply from Lafayette Photography

Hi Antionette,

Many thanks for taking the time to share your feedback. I am glad to know your experience on the day and up to receiving the order was to your satisfaction!

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

Best day of my life

The photos were beautifully captured! Would definitely pick Lafayette again in the future!

Date of experience: 25 November 2024

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Reply from Lafayette Photography

Hi Ashvirni,

Thank you for the vote of confidence! We are delighted to have helped capture these special memories for you.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

Great photos

Great photos

Date of experience: 22 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Abbi,

Thank you for the 5 star rating! It is most appreciated.

Kind regards,
Lafayette Photography

Rated 4 out of 5 stars
Verified

The photographer was very welcoming and professional

The photographer was very welcoming and professional and knew his business. This was very welcome on what was a bit of a tension-backed day! I dropped you a star as I ordered a photo frame, which was not cheap, and it came empty. You could have mounted one of the photos in it!

Date of experience: 22 December 2024

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Reply from Lafayette Photography

Hi Kevin,

Thank you for taking the time to leave this review.

I am glad to know our photographer on the day was able to put you at ease.

We apologise that your picture was not framed, when a customer orders multiple prints we allow the customer to choose which image they would like to frame. I will raise your comments with management to see how we could improve this service.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

Second time with Lafayette

Second time with Lafayette. The first was for my master's graduation and even though they were the official photographer and arranged by the university, I was so delighted with the photos that I promised myself that I'd go with them if I obtained a PhD. Fast forward a few years and imagine my delight to find that they were the official photographer at my PhD graduation.

Absolutely delighted with the service and professionalism. Special mention to photographer Nigel Gault who did my photos on the day.

Date of experience: 02 November 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Selma,

Thank you very much for the wonderful feedback. We are delighted to have helped capture these special moments for you on both occasions.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

The photographer was fun

The photographer was fun, professional and helpful.

Date of experience: 22 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Ali G,

I am thrilled to hear your photographer on the day was accommodating to you.

Thank you for the wonderful feedback.

Kind regards,
Lafayette Photography

Rated 1 out of 5 stars

Bought 2 sets of pictures for my twin…

Bought 2 sets of pictures for my twin sons graduation. Did not order frames. The larger pictures are standard size but they cut the smaller ones to a size where they do not fit standard frames (4x6 etc). It makes no sense to cut these to a non-standard size unless they are forcing us to buy their frames. Given that they seem to have the 3rd level graduation market sown up in Ireland. This is very petty.
Caveat Emptor should be their motto.

Date of experience: 21 November 2024

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Reply from Lafayette Photography

Hi Gerard, Many thanks for your comments and I'm sorry you weren't happy with the size of the smaller photos. We don't trim the photos, it is simply that the smaller pictures (5"x4") are the same ratio as the larger pictures which are (10"x8"). If you get in touch with us offline we can substitute them to another size that fits the more common frames sizes, but still works with 10"x8" format. The lab is closing today for the Christmas break, but we will be happy to look after this for you in January. Guaranteed no devious plan to sell more frames! I hope that helps.

Rated 5 out of 5 stars
Verified

Excellent

Excellent online prcocess to obtain photos

Date of experience: 17 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Reena,

I'm happy to hear the process was smooth for you. Thank you for the 5 stars!

Kind regards,
Lafayette Photography

Rated 4 out of 5 stars
Verified

lovely pictures

Date of experience: 16 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Fiachra,

Delighted to hear you were happy with the images. If we can be of assistance in the future, please do not hesitate to reach out.

Thank you for sharing your feedback!

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars
Verified

Very efficient service on Graduation…

Very efficient service on Graduation day. Post ordering, I realised that I had ordered the wrong photo. I emailed Lafayette, explained the issue and asked if the order could be amended. They responded promptly, saying it was no issue and that the amendment had been made.

Date of experience: 22 November 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Brian,

Thank you for the 5 stars! I am happy to learn our staff were accommodating to you. It is always our aim to deliver the best possible product to our customers.

Kind regards,
Lafayette Photography

Rated 4 out of 5 stars
Verified

Excellent graduation picture package

Although I found it a tad difficult to find my son's graduation photos online and had to exchange a few emails to find them, the service overall was very good, the package great value for money, the regular information on the status of my order helfpul, and the pictures excellent.

Date of experience: 19 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Chris,

Thank you for taking the time to share your feedback. It is greatly appreciated.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Great service and support

Great service and support. Extremely helpful with ordering and helping me understand how to order.

Date of experience: 18 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Louise,

Thank you for the 5* review! We are delighted to hear our customer service was helpful to you.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Lafayette…AMAZING

I simply cannot recommend Lafayette highly enough. The customer service is beyond exemplary. The photos are amazing quality. Emma who helped me is absolutely amazing. Thank you so much. My only regret is I can only give 5 stars. They deserve more. Amazing company

Date of experience: 18 December 2024

Lafayette Photography logo

Reply from Lafayette Photography

Hi Clayton,

Many thanks for taking the time to share such wonderful feedback.

We are very lucky to have Emma as part of our team!

Kind regards,
Lafayette Photography

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