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Andy and the team were absolutely brilliant right from the start. Explaining the process, answering my questions and dealing with the claim very quickly despite the Christmas holidays. It was a relief to hand over the claim and not worry about it. Thank you guys for all your hard work 😊 cc/26485
Andy & Chris were professionals from start to finish. They handled my case in a timely manner and ensured I received the best price for my car which was written off in a rear end collision. Although the 3rd party were slow in responding they kept me updated with the progress.
I had a great and hassle-free experience! I had a rear-end crash at a third party's fault. I was annoyed because I didn't want to loose my no-claim bonus and this company was the first thing coming up after a quick Google search. I was a bit sceptical at first and probably many people reading these reviews are feeling the same. "Too good to be true" came to my mind many times. Now the whole process is finished, I really had a hassle-free experience, only had to call them and give the details, etc. They took care of everything, I got a hire car for the duration of the whole process without paying a penny, and got a nice payment compensation for my car which was written off. If you're considering contacting them, I'd say go for it!
Both Chris and Andy at Claimsline were very helpful throughout what turned into a very difficult claim.
They sorted out retrieval and storage of our car, independent valuation and replacement hire car really quickly and super efficiently; a huge relief!
Through no fault of theirs, it proved nearly impossible to get an answer by phone or email from the third party insurer! The reason we went to Claimsline for help in the first place.
However, once we finally managed to establish a line of communication with the third party insurance company, Chris and Andy sorted out the damage payment (the car was a write off) speedily and without problems.
Accident Management & Accident Aftercare Services
They was quick and very helpful with all the steps that i needed to do and kept me updated in the process. Very happy with the everyone ive spoken to.
Date of experience: 06 March 2024
Somebody hit my car and as I was only third party, fire and theft, my insurance company weren't very helpful. Someone suggested motor claims line and although it's been a stressful couple of weeks, Andy and the team have been great.
All my questions have been answered in a way I understand and I've been happy with the result.
Date of experience: 05 March 2024
Natasha
a super star lady She's so helpful. She help me SO much!!
thank you so much Natasha
for your kindness and patient
sandra
Date of experience: 13 March 2024
My claim CC/19248 was dealt with fast and effectively. Since the day of my accident I have been in a courtesy car even before my car got taken in and I have experience being totally comfortable at all times. Natasha, contacted me and was very willing to help and support me every step of the way. I am very grateful for everything and the company lived up to every expectation and more. Thanks again to the team and I will definitely be recommending your services to my family and friends.
Date of experience: 27 February 2024
After my car was involved in an accident that wasn't my fault I was so stressed and didn't know what to do. Thankfully Andy at Motor Claims was there to give me advice and help every step of the way. The whole team made the process so easy and calmed me down a lot! They were very efficient in dealing with my claim and got me exactly the outcome I was hoping for. Can't recommend them enough!
Date of experience: 26 February 2024
Motor Claims have been very communicative, helpful and handy. My 5 star goes to Natasha for her positve energy handling my case. Thank you
Date of experience: 05 February 2024
Thank you so much to Natasha for helping me. I had my first ever accident which was non fault, I had no idea what to do. She was so quick in organising and getting everything sorted for me. She talked me through everything that was going to happen! Hopefully I don’t have to do this again but if I do I know where I’ll be going and who to ask for. Thank you so much.
Date of experience: 01 February 2024
Andy and the team were fantastic after an accident that wasn't my fault. They sorted out a hire car and dealt with the 3rd party insurance as they refused to accept liability. Would definitely recommend Motor Claims Line to anyone after an accident. Thanks Andy and the team.
Date of experience: 12 January 2024
Just an amazing team work,I can not thank enough, especially to Andy who was dealing with the case.Well done for the wonderful work ,helping people like me
Date of experience: 30 January 2024
The guys over at motor claims line are first class. I was involved in a crash and found the insurance a bit cumbersome but they were recommended to me and they dealt with everything. Andy was the guy who took care of me throughout. He was efficient, understanding and he got the job done, updating me along the way. Couldn't be happier with how it all went. Thanks, Andy!
Date of experience: 29 December 2023
Absolutely great fast sevice thank you very much
Date of experience: 22 December 2023
I recently had an exceptional experience with Motor Claims Line and I feel compelled to share it. After an unfortunate incident where a person hit my car and ran off, but luckily left their car their for me to get the details, it wrote my car off totally. The process was incredibly stressful until my husband found Motor Claims Line.
Giving them a try was one of the best decisions I've made. From the moment I got in touch with them, the service was nothing short of amazing. They offered a courtesy car but i had just brought a new car and was looking to sell my old one, so i didn't need one, they they said they would still be able to help me.
Although the claim settlement with the third party's insurance took a while, due to the company the other party insurance was with, they kept me updated and was extremely helpful and honest when i called in.
In the end, not only did I receive a higher value for my car compared to what i was going to sell for, but it was stress free using them.
Motor Claims Line managed my claim process exceptionally, far beyond what I could have ever imagined.
I highly recommend their services to anyone in need of accident management and aftercare. A well-deserved 5 stars!
Date of experience: 16 January 2024
Chris was the best my insurance company didn’t want to help me so I called them and they sorted everything had a hire van the next day really helped and professionally good �
Date of experience: 22 December 2023
I recently had an exceptional experience with Motor Claims Line and I feel compelled to share it. After an unfortunate incident where a drunk driver hit my car, I was initially dealing with my own insurance company. The process was incredibly stressful; they undervalued my car, didn't provide a courtesy car, and were going to reduce my no-claim bonus, which would have increased my insurance premium the following year.
In my search for a better solution, I found Motor Claims Line, highly rated on Trustpilot. Deciding to give them a try was one of the best decisions I've made. From the moment I got in touch with them, the service was nothing short of amazing. They provided a courtesy car on the same afternoon I contacted them, which was a huge relief.
Although the claim settlement with the third party's insurance took a month, mainly due to the Christmas period holidays, I had the courtesy vehicle for the entire duration. In the end, not only did I receive a higher value for my car compared to what my insurance had offered, but it also didn’t affect my no-claim bonus since I didn’t have to claim under my own policy. This means my insurance premium for the upcoming year will remain low.
Motor Claims Line managed my entire claim process exceptionally well, far beyond what I could have ever imagined. Their professionalism, efficiency, and the ease with which they handled everything made a difficult situation much less stressful. I highly recommend their services to anyone in need of accident management and aftercare. A well-deserved 5 stars!
Date of experience: 10 January 2024
Fantastic company would definitely recommend. Fast friendly efficient service. Got a hire car the same day as the accident and claim sorted with no hassles.
Claim ref CC/18215
Date of experience: 10 January 2024
Danielle was great talked me through the whole process and arranged for my van to be taken away, sorted out a hire van while I waited for payment from the 3rd party insurers. Now I've been paid and just want to say thanks cc response
Date of experience: 08 January 2024
I can't thank you enough, not only did you take care of everything, Danielle was like my personal counsellor, helping step by step with a very stressful situation. This company should never let her go, her patience is incredible, she answered all my questions and offered advice. I don't know how I would of coped, so thank you hardly seems enough. I obviously don't want to have an accident or want any of my friends & family to either but if the worst was to happen I would definitely recommend and/or use this company again. So again Danielle thank you, you really are a superstar and I want you to know I really did appreciate your help.
Date of experience: 04 January 2024
It took a lot of stress off of me, I've never been in an accident before and I honestly didn't know how to deal with the whole situation. I found this company on Google and they were great right from the start. They dealt with the insurance company and organised a fantastic replacement car whilst mines was being repaired. It was done to a very high standard and didn't cost me at all. They didn't pester me with calls and just kept me in the loop about the replacement car and my car being dropped off and collected. I don't have a single complaint about them, their service was perfect start to finish.
CC/17981
Date of experience: 22 November 2023
I’ve never claimed in 35 years of driving and had no idea of the process involved, yet Motor Claims have been fantastic throughout, they not only got everything dealt with they were also very informative and understanding.
Our little Toyota was past her best yet had given us some truly amazing memories, what we got back for her was above our expectations thanks to Motor Claims Line but fitting for such a brilliant car.
We cannot recommend MCL enough, if you’re stuck and need help in an accident that wasn’t your fault these are the people to come to, 10/10 every day of the week.
Trevor & Rachel Oakley
Date of experience: 27 October 2023
Everyboby was very help during this stressful experience for me.I will always be grateful and will strongly recommend people in similar situation to seek your service.
Date of experience: 18 November 2023
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