2.8
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They scam people into paying huge sums making false promises and telling lies! Do not trust them and beware of giving your money without getting anything in return! Though it would make you avoid the stress if you'd avoid doing business with them at all!
Bekar company
Long holds on funds. High rates. Flat out told they would hold my money indefinitely unless I canceled in which case they could hold it another 180 days.
Horrible customer service, ignorant staff.
Go elsewhere
We have only been with National Processing for a couple of months but the customer service response times and help with resolving our issues thus far has been great.
National Processing Inc. has been recognized as one of the Nation's top payment processing companies for over 15 years. National Processing Inc attributes its success to exceptional customer support, wide product offerings and unbeatable pricing. National Processing offers ACH, credit card processing, ecommerce gateways and more. Fast, easy application and straightforward, transparent pricing.
898 N 1200 W, 84057, Orem, United States
2.8
62 reviews
Replied to 84% of negative reviews
Typically replies within 1 month
Date of experience: 01 March 2025
They scam people into paying huge sums making false promises and telling lies! Do not trust them and beware of giving your money without getting anything in return! Though it would make you avoid the stress if you'd avoid doing business with them at all!
Date of experience: 21 February 2024
Great company to work with! The credit card machine always works great! Angela was very helpful on the phone with any questions I had.
Date of experience: 28 January 2025
Reply from National Processing LLC
Hi Stacey, We are glad to hear that you've had a great experience with our team.
We have only been with National Processing for a couple of months but the customer service response times and help with resolving our issues thus far has been great.
Date of experience: 16 December 2024
Reply from National Processing LLC
Hi Emily, Thank you for the five star review. We are glad that you have had a good experience working with our team.
Date of experience: 20 December 2024
Reply from National Processing LLC
We're glad to hear that things are going well for you.
Long holds on funds. High rates. Flat out told they would hold my money indefinitely unless I canceled in which case they could hold it another 180 days.
Horrible customer service, ignorant staff.
Go elsewhere
Date of experience: 02 January 2025
Reply from National Processing LLC
Hi Thomas, We apologize that for your experience with our team and the terms and conditions of your account with us. They will be reaching out with what's needed to close your account.
I don't recommend working with National Processing. This company has awful communication and unreliable customer service. There have been many changes that surprised me because the representatives never bothered to inform and communicate with me. The customer service was also unreliable and helpful most of the time,
Date of experience: 18 December 2024
Reply from National Processing LLC
Hi Kavin, We apologize for your experience. Please reach out to us at help@nationalprocessing.com so we can help you with your issue. We weren't able to locate your account with the information here to proactively reach out.
Do not trust this company at all and do not give any of your information to this company.
I know they are keeping my information.
UPDATE: I do have emails and texts from this company and I will make screenshots and send the screenshots to trustpilot!
Date of experience: 31 August 2024
Reply from National Processing LLC
Hello Ely, We don't have enough information to help you with request. If you email us at help@nationalprocessing.com, we can review what we have and delete it.
Their response to my original review just proves what I said before. They said they expedited it - they didn't. They INTENTIONALLY delayed processing it so they could collect extra fees.
By their own admission: "I also see that you did email and call our team several times and got a response in the past few weeks.". Why did it take "several times" to get a response? The "several times" they speak of is true. That involved me on hold for literally HOURS over the course of several consecutive days trying to reach someone since sending emails AND leaving voicemails prior to that resulted in no response.
In a couple instances I tried their "you won't lose your place in line - we return calls in the order of the queue" thing if you press a button to receive a callback. Once I was 2nd in line and the other 3rd. On BOTH situations after waiting an hour for a callback - I called back only to find out I was further down in the queue than when I started so their claim to return calls in order received is a COMPLETE LIE.
About a week after those 2 instances I finally did by miracle get through to a live person. That is when I found out that my "expedited" processing had just been completed WEEKS after it was submitted and a matter of a couple of days after they collected their extra fees.
So their dishonest reply to the original review just enhances what I stated in the original review: stay FAR AWAY from this dishonest, fly-by-night, fraudulent company as you can.
Date of experience: 06 November 2024
Reply from National Processing LLC
Hi Chuck, We sent this via email as well and on your last review. If you have proof of us getting your cancellation form before Oct. 30th, 2024, please send it over to us. The account was closed in 2 to 3 business days as we stated. We do apologize for the issues you experienced while contacting us.
Reply from National Processing LLC
Thank you for the 5-star review Imran. We appreciate it!
I would give National Processing 0 stars if possible because that's how horrible my experience has been. They will convince you that their fees are the lowest, but later you will discover additional rates and fees. Very deceptive and unethical. Business owners beware!!!
Date of experience: 25 November 2024
Reply from National Processing LLC
Hi Jack, Unfortunately, we are not able to find your account with us to review this claim about the rates and fees. Please reach out to us if you do have an account so we can fix this situation for you.
The credit card processor at national processing did a good job thanks
Date of experience: 25 November 2024
Reply from National Processing LLC
Hi Tom, Thank you for your review. We appreciate it!
These guys look good up front. What they are really good at, however, is inventing ways at screwing your business out of money. That was a lesson learned by my company. Additionally, their customer service joins the list as some of the worst ever.
My best advice to anyone looking for credit card processing: don't even consider National Processing as a last resort.
Actually I find it very peculiar that they find time to reply to these reviews but they don't answer their phones or respond to voicemail messages.
In response to your response:
YOU ALREADY HAVE IT AND YOU KNOW IT. The account was NOT closed in 2-3 days or you wouldn't have charged us again. You INTENTIONALLY delayed closing the account to collect extra fees. PERIOD.
Date of experience: 04 November 2024
Reply from National Processing LLC
Hi Chuck, If you have proof of us getting your cancellation form before Oct. 30th, 2024, please send it over to us. The account was closed in 2 to 3 business days as we stated. We do apologize for the issues you experienced while contacting us.
National Processing is by far the worst processing company I have ever dealt with. The customer service is abysmal—slow responses, unhelpful representatives, and a complete lack of support when issues arise. From delayed payments to unclear policies, their services are not only unreliable but also incredibly frustrating to manage. If you're looking for a processing company that values its customers and offers efficient, transparent service, I would strongly advise looking elsewhere. Save yourself the headache and avoid National Processing.
Date of experience: 04 November 2024
Reply from National Processing LLC
When determining merchant approval/eligibility, we currently adhere to the standards set forth by National Processing and our sponsoring bank. After a review, we determined we needed to close your merchant processing account due to ACH rejects and chargebacks.
National Processing is an unreliable company, and I don't recommend working with them. It's very frustrating working with this company, especially because it has a very unprofessional management. The management here simply does not communicate well, and it's obvious that the company's customer service doesn't make any effort at all.
Date of experience: 03 November 2023
Reply from National Processing LLC
Hi Rafael, This review was prior to you signing up for an account to process with us. I do see that our team reached out about an account. Feel free to respond to that outreach if you are looking to process with us.
I was extremely thrilled to use them a few months ago after a friend referred me when i started my small business, and now that I am doing well during the holiday season, they put my account in review 3 weeks ago with no communication, because when i called they told me "they were too understaffed and forgot". Proceeded not to give me any reason as to why. I run a small business and they took $100k+ with no explanation and this is forcing me to take a loan so I hopefully do not lose my business. PSA: if you are enrolled in programs like RDR & Ethoca they claim that they support those programs but they will either charge you twice or count it against you even though their system shows it as an alert.
EDIT:
In their reply below they say that they closed our account for selling prescription drugs, no idea how they got to this conclusion as we sent them relevant marketing material, instagram, and website when they asked, be very careful this seems very suspicious.
Date of experience: 22 October 2024
Reply from National Processing LLC
When determining merchant approval/eligibility, we currently adhere to the standards set forth by National Processing and our sponsoring bank. After a review, we determined we needed to close your merchant processing account.
National Processing is the most unprofessional business I have ever seen. They did a rate quote for the non-profit I sit on the board for (not me personally) and ran my personal credit. They remediated by sending me a letter to go through getting it removed from the credit bureaus with. Helpful, but more work for me for their mistake. Then, I decided to work with another company and they have been charging me. I don't even have an account with them. I have reached out to customer support multiple times with no response. I am convinced they are just scamming individuals.
Date of experience: 22 October 2024
Reply from National Processing LLC
When someone fills out an application for processing, it does state that we will run the credit of the individually applying for an account with us. Please reach out to us directly so we can close down your account.
Taran was friendly professional and articulate and helped answer all of our questions
Date of experience: 30 July 2024
Reply from National Processing LLC
Thank you for your review!
Reply from National Processing LLC
Thank you for your review!
Matthew was always responsive to my emails, and kept me informed on the process of next day funding.
Date of experience: 30 April 2024
Reply from National Processing LLC
Thank you for your review!
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