The table is really in high quality, and the whole shipment service was perfect
Nimara.nl Reviews 1,453
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4.0
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MORE THAN ON NIMARA, IT IS ABOUT THE COURIER SERVICE THEY USED (DHL FREIGHT). I BOUGHT A SOFA SO PRETTY BULKY DELIVERY, BUT THE COURIER DIDN'T EVEN INFORM ME ON WHEN THE DELIVERY WAS SUPPOSED TO HAPPEN. THEY TRIED TO DELIVER A COUPLE OF TIMES BUT I WAS IN THE OFFICE
The purchase took time to be delivered but it was worse waiting. Communication with delivery company was clear and officiant. Very beautiful, good quality chairs for a very fair price.
Great Service
Thank you
Company details
Contact info
M. P. Allerupsvej 47b, 5220, Odense SØ, Denmark
- contact@nimara.nl
- nimara.nl
4.0
Great
1K reviews
Replied to 54% of negative reviews
Typically replies within 2 weeks
Verified
Verified
SHIPPING TERMS NOT GOOD
MORE THAN ON NIMARA, IT IS ABOUT THE COURIER SERVICE THEY USED (DHL FREIGHT). I BOUGHT A SOFA SO PRETTY BULKY DELIVERY, BUT THE COURIER DIDN'T EVEN INFORM ME ON WHEN THE DELIVERY WAS SUPPOSED TO HAPPEN. THEY TRIED TO DELIVER A COUPLE OF TIMES BUT I WAS IN THE OFFICE
Date of experience: 26 February 2025
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Verified
The table is really in high quality
The table is really in high quality, and the whole shipment service was perfect
Date of experience: 26 February 2025
Reply from Nimara.nl
Hallo,
Dank je wel voor je beoordeling! We zijn blij te horen dat je tevreden bent met de tafel en de levering. We waarderen je feedback en kijken ernaar uit om je in de toekomst opnieuw te helpen.
Met vriendelijke groet,
Nimara
Verified
Took almost 3 months to deliver simple…
Took almost 3 months to deliver simple frames, and the quality is just okay.
Date of experience: 25 February 2025
Verified
Terrible customer service, Avoid like plague
Terrible customer service.
Ordered a table with these guys in November 24, the produt was 210x100. they wrote in January stating that they can not deliver 210 but 200 and gave me a 10% discount. The delivery was for week 7. They then told me that there is a delay from week 7 to week 10. Now its delayed again from week 10 to week 12. Their customer service is from third world country.
They do not know how to keep promises. They are thieves and i still do not have my table.
Update 12/3 - They cancelled my order without even consulting with me! Thieves! NO! JUST NO!
Date of experience: 30 January 2025
Verified
Bad experience - too much DELAY
The quality is almost good, we had ordered before and were satisfied and thats why we purchased again… BUT I had a very bad experience this time and I should share! I ordered two dining table chairs on December 14th, expecting delivery in 2-3 days. It took over two months with constant delays. Their customer service was unresponsive and each time I reached out they sent me a prewritten message! Even after requesting a refund, they sent the product instead, when I was waiting for the refund!!!!
Anyway, I personally avoid purchasing from Nimara, they cannot be trusted at all!
Date of experience: 25 February 2025
Verified
Fast delivery, great product
Fast delivery, easy to assemble, chairs look amazing.
Date of experience: 24 February 2025
Reply from Nimara.nl
Hello,
Thank you for your feedback!
We're happy to hear that the delivery was fast, the assembly was easy, and that you love the look of your chairs.
Enjoy your purchase!
Best regards,
Nimara.nl
Very slow response
We put the wrong email address and contacted for a correction but it's been a week we got no response. We don't know yet the status of order and delivery time. It's frustrating. The order number is NL20271 . Can you please check promptly
Date of experience: 28 February 2025
Reply from Nimara.nl
Hello Hadasa,
Thank you for your feedback.
We sincerely apologize for the delay in responding to your request.
However, we see that you have been in touch with our customer service and we have resolved the issue.
Kind regards,
Nimara.nl
Verified
Reply from Nimara.nl
Hello Miloš,
Thank you for your feedback.
Great to hear that the chairs are great and that the wait was worth it!
We hope you enjoy them a lot.
Kind regards,
Nimara.nl
Unlegal practices and impossible to contact
I had an incredibly frustrating experience with this company, and I strongly advise others to be cautious. I ordered four chairs, but the company (Nimara) canceled the payment without any explanation and failed to communicate for over a month. Then, out of nowhere, they charged me again without my consent.
When I contacted them to request that the chairs not be delivered—since I had already found alternatives—they ignored my request and sent them anyway. After receiving the chairs, I reached out to arrange a return, they said i have to being 4 big chairs to them and but they simply stopped responding.
This kind of behavior is unacceptable and, in my opinion, a clear violation of consumer rights which state they need to deliver witjin a month. If you're considering making a purchase, be aware that their customer service is virtually non-existent when issues arise, just a whatsapp number no-one replies to. This review is just the first step—I am prepared to take proper legal action to ensure they are held accountable if no remediation is provided. Order number is 16905, you were contact by different email and phone number.
Date of experience: 18 February 2025
Reply from Nimara.nl
Hello Marco,
Thank you for your feedback. We sincerely apologize for the frustrating experience you’ve had with your order and our communication. This is absolutely not the service we aim to provide.
However, we do not find that you have contacted our customer service department.
Please e-mail us at contact@nimara.nl so we can assist you further.
Best regards,
Nimara.nl
Verified
Dining chair
The quality is good overall, but the chairs were delivered about three weeks late. Additionally, the legs are imbalanced—three of them wobble slightly, indicating they are not equal in length.
Date of experience: 10 February 2025
Reply from Nimara.nl
Hello Ali,
Thank you for your feedback. We're glad to hear that you're satisfied with the overall quality, but we apologize for the delayed delivery and the issue with the chair legs.
However, we cannot see that you have contacted our customer service department about this issue.
Please e-mail us at contact@nimara.nl so we can assist you further and find a solution for the issue.
Best regards,
Nimara.nl
Verified
Reply from Nimara.nl
Hello Jonatan,
Thank you for your feedback.
Great to hear that you are happy with the 4 chairs!
We hope you will enjoy them a lot.
Kind regards,
Nimara.com
Verified
Reply from Nimara.nl
Hello Arzoo,
Thank you for your feedback.
Glad to hear that the material is good and that the product matches the pictures on the website.
We hope you will enjoy your purchase a lot.
Kind regards,
Nimara.nl
Verified
Good quality products but long delivery time
The purchase took time to be delivered but it was worse waiting. Communication with delivery company was clear and officiant. Very beautiful, good quality chairs for a very fair price.
Date of experience: 30 January 2025
Reply from Nimara.nl
Hello Tatiana,
Thank you for your feedback.
Great to hear that the chairs were worth the wait.
We are glad that the communication with the delivery service was clear and efficient and that you are satisfied with the quality and price of the chairs.
We hope to be of service to you again in the future!
Kind regards,
Nimara.nl
Verified
Everything went well,fast delivery
Everything went well,fast delivery, chairs are amazing
Date of experience: 27 January 2025
Reply from Nimara.nl
Hello Iwona,
Thank you for your feedback.
We are happy to hear that everything went well and that you are happy with the quick delivery and the chairs!
We hope to welcome you back soon.
Kind regards,
Nimara.nl
customer service and product quality is pretty bad
we bought a table here. after 1 month we have deformation which they argue is our fault. im very disappointed by the customer service and the quality of their product. never buying here again.
Date of experience: 22 December 2024
Verified
Verified
The delivery just left the package…
The delivery just left the package downstairs in the common area there was a big enough lift that the package can be delivered to my door. Sofa was a bit smaller than I thought but easy to bput together
Date of experience: 16 December 2024
Verified
It's such a comfortable cozy sofa
It's such a comfortable cozy sofa, i really like it, easy to install.
Date of experience: 16 December 2024
Damaged order
My order is completely damaged and delivery guy refused to bring it inside the house although we had paid €49 shipping fee.
Now even if we get a refund, €49 will be lost for receiving a broken table?
Date of experience: 16 December 2024
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