Visually sumptuous website with covetable products.
I ordered my latest purchase unexpectedly when browsing one lazy afternoon. Ordering is easy and delivery is first class. I will continue to be a regular and delighted customer
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Great service , Website very easy to use and navigate , Easy to scroll around and view items ,
I purchased the design service with Olivia’s and Libby, my interior designer, has been amazing! She created some wonderful mood boards for my room, in different colours and styles, featuring some beautiful pieces of furniture.
Where I didn’t like certain pieces of furniture, Libby was great in sourcing and securing other options, and has been super helpful in helping me to style my house.
Overall, this has been a great service and Libby has been super friendly, and so approachable!
Ordered a side table and wasn't sure what to expect.
When it arrived, the colour was slightly different than what I have envisaged so I requested a refund. Daniel, kindly offered a further discount and I decided to keep it and put it in another one of my properties.
Great product, evern greater service from Daniel.
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Sofa Store
About Olivia's
Written by the company
Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.
At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life nowContact info
Moot Group HQ , Unit 1, Paton Drive Tollgate Park, ST16 3EF, STAFFORD , United Kingdom
- +44 330 053 3120
- customersupport@olivias.com
- olivias.com
Visually sumptuous website
Visually sumptuous website with covetable products.
I ordered my latest purchase unexpectedly when browsing one lazy afternoon. Ordering is easy and delivery is first class. I will continue to be a regular and delighted customer
Date of experience: 24 January 2025
Great service
Great service , Website very easy to use and navigate , Easy to scroll around and view items ,
Date of experience: 23 January 2025
So much to choose
Lots of choice , vast range in side tables. Free delivery such an added bonus
Date of experience: 21 January 2025
Reply from Olivia's
Hi Nicola,
Thank you for sharing your feedback. We're pleased to hear that you had a positive experience with us. Your satisfaction is important to us, and we’re glad we could meet your expectations.
If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Olivia’s x
Great customer service
Great customer service from Libby and good prices
Date of experience: 16 January 2025
Reply from Olivia's
Hi Grace,
We appreciate you taking the time to leave a review. It’s always rewarding to hear that our efforts made a difference and contributed to a positive experience for you.
Thank you for choosing Olivia’s, and please let us know if there’s anything we can do to assist you further.
Olivia’s x
Great products!
Date of experience: 15 January 2025
Reply from Olivia's
Hi Sonia,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Olivia's x
gone well so far haven't recieve the…
gone well so far haven't recieve the item yet but was easy and got nearly £500 off of the item i bought!
Date of experience: 10 January 2025
Reply from Olivia's
Hi Erin,
We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, please feel free to reach out.
Olivia's x
Olivia’s Design Service
I purchased the design service with Olivia’s and Libby, my interior designer, has been amazing! She created some wonderful mood boards for my room, in different colours and styles, featuring some beautiful pieces of furniture.
Where I didn’t like certain pieces of furniture, Libby was great in sourcing and securing other options, and has been super helpful in helping me to style my house.
Overall, this has been a great service and Libby has been super friendly, and so approachable!
Date of experience: 10 January 2025
Reply from Olivia's
Hi Alysha,
Thank you so much for taking the time to leave us feedback.
It’s great to know that Libby made a positive impression!
Thank you for choosing Olivia’s, and we hope to assist you again soon.
Olivia’s x
Nothing has arrived ordered and paid…
Nothing has arrived ordered and paid for 7th November!
Date of experience: 07 November 2024
Reply from Olivia's
Hi Mrs Sara,
I'm sorry to hear your order has not yet arrived!
To help us resolve this as quickly as possible, could you please provide your order number and any additional details, such as the items ordered or your contact information? You can send this information to customersupport@olivias.com.
Thank you for your patience and understanding.
Olivia's
Ordered a side table and wasn't sure…
Ordered a side table and wasn't sure what to expect.
When it arrived, the colour was slightly different than what I have envisaged so I requested a refund. Daniel, kindly offered a further discount and I decided to keep it and put it in another one of my properties.
Great product, evern greater service from Daniel.
Date of experience: 07 January 2025
Reply from Olivia's
Hi Shahid,
We’re glad to hear that everything went smoothly for you. Ensuring a positive experience for our customers is always our priority, and your feedback helps us keep improving.
Thank you for choosing Olivia’s. We look forward to helping you again.
Olivia’s x
Easy to order
Easy ordering and hopefully the rest of the process follows without any problems. If purchases need to be returned I hope a speedy refund unlike my last refund history from another company and still waiting 3+ wks
Date of experience: 05 January 2025
Reply from Olivia's
Hi Annette,
We appreciate your feedback and are glad you had a positive experience with us. It’s always our goal to provide quality service, and it’s wonderful to see that reflected in your review.
We hope to assist you again in the future.
Olivia’s x
Great selection
I have not heard of Olivia’s until I was doing an online search for a small mirror with shelf with specific sizes. I was highly delighted to find the one I was looking for at an incredible price. The order process as straightforward and details of delivery timescales and costs very clear. Checkout was simple. I look forward to receiving my item and will certainly shop here again! 😊 10/10
Date of experience: 03 January 2025
Reply from Olivia's
Hi,
We’re glad to hear that you’re happy with your experience. Your feedback is valuable and helps us continue delivering the level of service our customers deserve.
Thank you for choosing Olivia’s, and we’re here if you need any further assistance.
Olivia’s x
Very easy website and lots of choice
Date of experience: 03 January 2025
Reply from Olivia's
Hi,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Olivia's x
Great account manager
Always a pleasure working with Olivia’s and my account manager Faye .
Looking forward to receiving another delivery of gorgeous goodies !
Date of experience: 31 December 2024
Reply from Olivia's
Hi Alexa,
We appreciate you taking the time to leave a review. It’s great to know that Faye made a positive impression.
Thank you for choosing Olivia’s, and we hope to assist you again soon.
Olivia’s x
Great price
I checked the same item on multiple websites, and was the better price point. Super happy with the product looks great on my wall, with easy installation.
Date of experience: 26 December 2024
Reply from Olivia's
Hi Jemma,
Thank you for your review. We’re glad to hear that your experience with us was a positive one. Feedback like yours helps us continue to improve and provide great service.
If you need anything in the future, please let us know—we’re here to help.
Olivia’s x
Beautiful merchandise,
Beautiful merchandise,
Company very efficient.
Have bought quite a few items and always been very pleased.
Date of experience: 07 February 2024
Reply from Olivia's
Hi Carolyn,
We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, please feel free to reach out.
Olivia's x
AVOID AVOID AVOID
AVOID AVOID AVOID
Ordered a mirror 2 weeks ago, after numerous emails and telephone calls I’m finally told it was damaged in transit
I was told a replacement would be sent out asap.
Called last week and was told didn’t know when would be sent but they’ve asked the supplier for an update
Called agin 3 days later, was told it still hadn’t been dispatched and would chase the supplier for an update
Just called again and told they are still waiting for a reply from the supplier.
It seens they don’t have actually hold stock but everything comes direct from the supplier
Service very poor so is there customer service
Just requested a refund.
Could have ordered the mirror anywhere online for the same price but decided to go with Olivia’s after I read their good reviews
Beware beware
Date of experience: 23 December 2024
Reply from Olivia's
Monaf,
We are sorry that you have experienced issues with your order and the service received from us. Sometimes things do go wrong with couriers, particularly at the busiest time of the year and we aim to resolve these issues as quickly as possible, normally within 24 hours.
This is the busiest time of year for most retailers and delays will unfortunately sometimes occur, however, we feel may have fallen short of the standards we set and will be reviewing your order to understand what happened that delayed the resolution of your issue.
If we can identify your order from the information here then we will contact you to see how we can put this right and rest assured your case has been escalated to be reviewed by our senior management.
Olivia’s
Unnacceptbly slow delivery
I placed an order on December 12 and was told that delivery would be within 7-10 working days. As I had not receive the promised updates on dispatch and delivery, I asked for an update have been advised today that the “team are currently making all the necessary preparations for your order.�
Date of experience: 23 December 2024
Reply from Olivia's
Hi Jackie,
Thank you for bringing this to our attention. I’m very sorry to hear about the delay and lack of communication regarding your order. We completely understand how frustrating this must be and appreciate your patience.
To help us investigate and resolve this for you as quickly as possible, could you please provide us with your order number and any additional details? You can reply here or contact our customer service team directly at customersupport@olivias.com.
Olivia's
I ordered the Bloomstone TV unit from…
I ordered the Bloomstone TV unit from Olivia's a few months ago, and unfortunately, my experience has been nothing short of disappointing. From the start, the service was poor. The delivery team left the unit on my doorstep, and it arrived with marks on it. They simply left without addressing the issue, and the unit was also wobbly. Despite this, I decided to keep it and touched up the marks with the paint provided, though I expected better for a product priced over £600.
Unfortunately, the issues didn’t end there. Last week, I noticed the wobbling worsened and, upon inspection, discovered that the leg of the unit had detached, causing my TV to fall and shatter. I reached out to customer service via chat on Wednesday, but once 5:00 PM hit, the agent abruptly ended the conversation without warning or follow-up. Since then, I've emailed Olivia's regarding the damage, but I have yet to receive any response.
Given the amount I spent on this unit, the poor quality, and the resulting damage, I expected far better customer service. At this point, I am extremely frustrated. I urge potential customers to think twice before purchasing from Olivia's – you can find much better quality pieces at stores like Dusk. If I do not receive a satisfactory response within 24 hours, I will be pursuing this matter further.
Date of experience: 21 December 2024
Reply from Olivia's
Hi Zoe,
Thank you for reaching out and sharing your concerns. I understand your frustration regarding the condition of your TV unit.
While we take great care to ensure our products are delivered in excellent condition, occasional damage can occur during transit or handling. I understand this situation is disappointing, especially given the value of your purchase.
We have been experiencing a higher volume of enquiries due to the Black Friday period, which has impacted our response times slightly. However, we are committed to resolving this as quickly as possible and would love to help put this right.
To assist you further, could you please send your order number, images of the damage and any additional details to customersupport@olivias.com? This will help us locate your order and escalate your case to the appropriate team for a swift resolution.
Olivia's
NEVER SHOP PLEASE!!All items are damaged and different colour
I bought a coffee table and first delivery was damaged. I rejected and they send me new one which is damaged too. I also bought side table at the same time from Olivias but The colour of surface is different than each other
Date of experience: 20 December 2024
Reply from Olivia's
Hi Yunus,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience. We take great care to ensure our products meet high-quality standards, and it’s disappointing that we didn’t meet your expectations on this occasion.
For the coffee table, I understand how frustrating it must be to receive a replacement that was also damaged. This is certainly not the experience we want for our customers.
Regarding the colour variation between the coffee table and side tables, some slight differences in finishes can occur due to the materials or manufacturing processes. However, we want you to be completely satisfied with your purchase.
Please can you provide your order number so we can look into this further for you?
Olivia's
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