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I work from home and I rely on the internet connection. I didn't have internet connection for two days within one month. I had to travel to my office in Stockholm so that I can do my job. There was no information on the service outages page in ownit.se for none of the occurrences, however I've been told by the operator that they are aware of the problem and they are working on it. And now out of the sudden, Ownit decided to increase the monthly fee, why ? Because the service is not reliable ?
Happy with Ownit service.
I give 4 stars rather than 5 stars just because the monthly subscription went up few months ago. Also, I sometime needs to reset my modem, probably whenever there is a network or software maintenance or upgrade. However, this happens very rarely.
Overall, I enjoy great service from Ownit!
Stay with ownit. They are the BEST! I foolishly accepted an offer from a big telecom carrier to add home internet sub to my phone contract and IT SUCKED! losing connection 100 times per day, getting disconnected from online gaming all the time.. MADNESS! And they blamed it on my relatively expensive personal router. Went back to ownit and never had a single issue. And if I do their Customer Support is INSANE!
I am a new customer in Ownit Broadband. Since i signed Broadband contract with Ownit in the month of June 2024, I have been enjoying their services.
Their customer service are respectful and great. I just hope that Ownit shouldn't go below my rating, they should become greater in their services.
Written by the company
Garvis Carlssons Gata 5, 169 51, Solna, Sweden
I work from home and I rely on the internet connection. I didn't have internet connection for two days within one month. I had to travel to my office in Stockholm so that I can do my job. There was no information on the service outages page in ownit.se for none of the occurrences, however I've been told by the operator that they are aware of the problem and they are working on it. And now out of the sudden, Ownit decided to increase the monthly fee, why ? Because the service is not reliable ?
Date of experience: 20 December 2024
More often than not there's little to no connection and the company only says "It's probably your router's fault, buh-bye". This company is truly horrible.
Date of experience: 13 March 2024
Reply from Ownit Bredband
Hi!
Sorry to hear about your experience. However, we are only responsible for the the delivery of the service to your residence. If you have connected your own router to the fiber outlet, then we can not offer support on hardware that's not from us. We only guarantee the internet speed through cable, not through WIFI. This is because there can be outside factors that might affect the WIFI-signal, for example: the layout in your home, what kind of router you are using, how thick the walls are and so on.
I can not see what has happened in your specific case through Trustpilot but if you contact our customer support then i'm sure you will receive the help you need.
Kind regards,
Philip - Ownit
Date of experience: 15 September 2024
Reply from Ownit Bredband
Hi!
Thank you for your rating and we are very happy to hear that you are satisfied with the service.
Kind regards,
Philip - Ownit
Super easy connection request, flawless broadband connection. Very good service. Recommend Ownit to all
Date of experience: 30 August 2024
Reply from Ownit Bredband
Hi!
We are so happy to hear that you are satisfied with our service and our customer support. Thank you for the five stars and we hope that you are our customer for many years to come.
Kind regards,
Philip - Ownit
I've been using Ownit for my internet services, and I couldn't be more satisfied. The speeds are consistently fast, which makes streaming, gaming, and working from home seamless. Their customer service is exceptional—quick, knowledgeable, and always ready to help. I’ve had zero issues with connectivity, making Ownit a reliable and top-notch choice for internet service. Highly recommend!
Date of experience: 01 July 2024
Reply from Ownit Bredband
Hi!
Many thanks for the kind words and high rating.
It's great to hear that you're happy with your service and with our customer service.
Thank you very much for taking the time to write this review.
We hope to have you as a customer for many years to come.
Kind regards,
Josefine - Ownit.
Premium highest bandwidth internet connection is terrible. I can't do basic stuff like open a site or stream a low quality movie.
I opened a case the second day my service got live and it is still unaddressed...
Date of experience: 07 July 2024
Reply from Ownit Bredband
Hello!
We are very sorry that you are experiencing problems with our service. Of course, we don't want it to be like that.
You are more than welcome to contact our customer service and we will help you solve the problems.
We hope that we will have the opportunity to change your opinion of us at some point in the future.
Kind regards,
Josefine - Ownit.
I am a new customer in Ownit Broadband. Since i signed Broadband contract with Ownit in the month of June 2024, I have been enjoying their services.
Their customer service are respectful and great. I just hope that Ownit shouldn't go below my rating, they should become greater in their services.
Date of experience: 09 June 2024
Hi,
Good ISP with minimum disturbance.
Very nice customer support.
Date of experience: 21 June 2024
Reply from Ownit Bredband
Hi!
Thank you for your review and we are very happy to hear that you are happy with our service.
Kind regards,
Philip - Ownit
Customer support via calling is only in Swedish language :/ otherwise the service is great.
Date of experience: 10 May 2024
Reply from Ownit Bredband
Hi Hashim!
Thank you for your rating/grade. We are happy to hear that you are satisfied with our service.
Kind regards,
Philip - Ownit
Our internet went overnight and when I called and ask about it they said that it should be working, fast forward 3 weeks, still nothing.
I’ve been on the phone with Customer service a few times now and ever-time they say that it should be working even tho I tell them it isn’t. They can see what device I plug their connection into too. My devices work with other internet connections so they is no problem with them.
I’ve tried 3 different routes and two different computers too but they specifically want a Windows computer when I don’t own one before sending someone out to figure why it isn’t working with a nice charge of 999kr when it isn’t our fault.
Our Brf is trying to help as they pay the bill but still coming up with lime excuses.
Date of experience: 14 May 2024
Reply from Ownit Bredband
Hi!
Sorry to hear that you were experiencing technical difficulties. We can not really see what has happened in your specific errand through Trustpilot.
The reason we need to directly connect a computer with an (ethernet port) to the fiberoutlet is to exclude any other factors that might affect the service (For example your own router). We can also not troubleshoot the broadband service through WIFI for example.
If we need to send out a technician to your residence to take a look at your service then the minimum fee is 995 SEK.
If you still need help with this then please contact our customer support.
https://www.ownit.se/en/kundservice/kontakt
Kind regards,
Philip - Ownit
From being great Ownit is now a lousy company with super bad support, people who are incompetent and simply do not care!
In my case i order and signed a contract almost one year ago to get a new hardware and LAN contact installed. Now multiple calls and emails and one year later the support still telling me they are "looking into it" and they get back to me. They won't even cancel the contract that they can not and don't know when they will deliver.
Its so stupid to talk to them. Most time they don't even know what they are talking about and they never listen to a word you say. Next time you call they blame the last person not have taking good notes. I lost my trust and will be contacting konsumentverket. This is not acceptable. I can't even talk with someone in charge. They refuse to involve anyone but their incompetent first desk support.
Date of experience: 31 May 2024
Reply from Ownit Bredband
Hi Reza!
Sorry to hear about this. Unfortunately we can not see what has happened in your particular case or even help you with this over Trustpilot.
If you contact our customer support again, I'm sure that you will receive the help you need. Thank you for your patience.
Kind regards,
Philip - Ownit
Probably the fastest and most reliable internet in Stockholm region.
Date of experience: 30 May 2024
Reply from Ownit Bredband
Hi Mihir!
Thank you for the rating and we are very happy to hear that you are so satisfied with our service.
Kind regards,
Philip - Ownit
Fast internet and wonderful service but it is difficult for termination of service
Date of experience: 25 September 2023
Reply from Ownit Bredband
Hi!
We are glad to hear that you are happy with your service. We find it very easy to cancel our service. You can either call us or send us an e-mail.
Kinds regards,
Philip - Ownit
I feel Cheated by Ownit ! Why ?
1. I signed for Ownit service on 22Nov23. Plan was 99SEK for 3 months then 279. I was using Tele2 services on Coaxial Port till 19th Dec23.
2. I asked to Activate my Services from 20th Dec2023. But my connection didnt work due to improper clarity from Own IT (Like it would not work on Coaxial Port) rather on Optical Fiber, Own it sent a Technician for Fiber Optics which I had to Pay 1088 SEK)
3. So finally my Own it Connection got active from 11th Jan 2024 whereas Ownit Continued charging me from Nov.
Wrote emails n raised multiple support cases. Already paid 3 invoices for Ownit.I didnt get the 99 plan and needed support from Ownit. This is bad customer service. Imagine for a 99 plan I have already spent 3000+ SEK.
4. For a 300/100 plan I was getting a speed of 10 MBPS. Had to call support to get a speed of now close to 80MBPs.
5. I called Ownit support and they are unwilling to help me for Incorrect charges and non usage.The person offered me was a 12day rebate.
Also an unpaid invoice raised with Kronofogdogen.
I have also paid 1157 Bill received from Gothia. Sweden Govt needs to Improve Customer Service and ownership towards customers from such reckless companies. Being an IT Engineer I can understand the manipulations from such customer unfriendly companies.
Date of experience: 23 April 2024
Reply from Ownit Bredband
Hi!
So sorry to hear about your experience. We can not see what has exactly happened with your specific service through Trustpilot.
If you still need help with this then my recommendation is that you call our customer support so that we can answer all your questions.
Kind regards,
Philip - Ownit
Happy with Ownit service.
I give 4 stars rather than 5 stars just because the monthly subscription went up few months ago. Also, I sometime needs to reset my modem, probably whenever there is a network or software maintenance or upgrade. However, this happens very rarely.
Overall, I enjoy great service from Ownit!
Date of experience: 12 May 2024
Reply from Ownit Bredband
Hi!
Thank you for your rating and that you took time to write a review. It does not sound right that you need to restart your modem/router every now and then. Please contact our customer support so that we can assist you in this matter.
Kind regards,
Philip - Ownit
Reply from Ownit Bredband
Hej!
Tack för ditt betyg/omdöme. Vi är glada att du fick ett bra mottagande av vår kundsupport.
Med vänliga hälsningar,
Philip - Ownit
Using ownit broadband for 4 years now. Pathetic service. In my community of 65 houses, we suffer with frequent internet disruptions. Long waits to call customer service. Their customer representatives have no idea about why they have an outage. 100% unreliable. Don’t wish this suffering for anyone. Stay away from this company even if they give 100% discount. They refuse to improve their service or inform a planned downtime via an sms.
Date of experience: 03 May 2024
Reply from Ownit Bredband
Hi!
So sorry to hear about the issues you were experiencing. Unfortunately we can not see what exactly has happened to your service through Trustpilot. If you are still experiencing these issues then please feel free to contact our technical support so that we can assist you in this matter.
Kind regards,
Philip - Ownit
Reply from Ownit Bredband
Hej Marianne!
Det var tråkigt att höra att du känner så. Tyvärr kan jag inte se vad som har hänt i ditt specifika fall via Trustpilot. Om du fortfarande behöver teknisk support idag så vill vi mer än gärna hjälpa dig med detta. Kontakta vår kundsupport så vi kan ta en närmare titt på detta.
Med vänliga hälsningar,
Philip - Ownit
There was an error with the invoice I received, I opened a ticket myself but received no feedback for more than a week. I called them my issue was actually resolved on the same day!
Date of experience: 11 April 2024
Reply from Ownit Bredband
Hi!
Thank you for your rating. We're glad to hear that you received the help you need over the phone. Our handling time for errands over e-mail is a bit longer than over the phone.
I hope that you stay on as a customer with us for many years to come and that you give us five stars in the future.
Kind regards,
Philip - Ownit
Sudden increase of price almost 40 % without any change in service.
Unacceptable.
Date of experience: 02 April 2024
Reply from Ownit Bredband
Hi!
We can not see what has happened with your specific service through Trustpilot but i can inform you that a big part of the price is decided by the company that owns the infrastructure for the fiber in your area. If they decide to increase the prices for Ownit (and other operators) to use their fiber cables then, unfortunately, we must raise our prices to our customers.
If you have more questions regarding this then please feel free to contact our customer service so that we can assist you in this matter.
https://www.ownit.se/en/kundservice/kontakt
Kind regards,
Philip - Ownit
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