Eric Weiss had exceptional communication with me. He followed up routinely and answered all of my questions. He was very helpful.
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I want to take a moment to highlight how incredible Jessie Todd was throughout the process. She was incredibly organized and patient with me, and she successfully got me approved. If you decide to work with them, make sure to reach out to Jessie Todd—she's the best and truly dedicated to helping you succeed!
I inquired about their services as a backup in-case the processor I'm potentially signing papers for later this week isn't worth it. Someone from this company reached out to me. He was informative at first but then I mentioned that I would reach out to him again if I needed his services. Instead of him respecting my wishes, he decided nearly everyday to give a link to the same application and prompted me to fill it in, plus he stated he attempted to phone me twice this week. That's harassment.
Melissa has given me 100% competent and conscientious support since the first phone call. She has been knowledgeable and has helped me navigate the transition from my former processing arrangement to the present. She has honored her commitment to "be there" when I have inquiries and for my upcoming connection process to my website. I am very pleased.
Company details
About PaymentCloud
Written by the company
Take the guesswork out of payment processing.
Voted #1 high risk merchant account provider in the US. Easy and affordable setup, chargeback management tools, live support, and white glove service.
Our Mission
Written by the company
- The Best Solutions.
- We pride ourselves on our ability to support any business type because of our large solutions toolset: chargeback and fraud mitigation, text-to-pay and QR code payments, ACH and echeck capabilities, and integrations with all major CRM's, accounting softwares, and ecommerce platforms.
- The Best Pricing.
- We can beat anyone's rates, hands down. Our long list of banks and solutions allows us to put your business where it fits best.
- The Best Service.
- Our in-house staff is here to answer your calls, emails, and texts with real service and solutions. We put the merchant first and we're proud of that.
Contact info
16501 Ventura Blvd. Suite 300, 91316, Encino, United States
- 1-800-988-2215
- info@paymentcloudinc.com
- paymentcloudinc.com
Great company for physicians
Date of experience: 03 February 2025
First time technical support.
Laura was very knowledgeable and professional with her technical support
Date of experience: 29 January 2025
Reply from PaymentCloud
We pride ourselves on providing top-notch technical support to every PaymentCloud Merchant. We're so glad you had a good experience with Laura! Thank you for the five stars.
Exceptional Communication …
Eric Weiss had exceptional communication with me. He followed up routinely and answered all of my questions. He was very helpful.
Date of experience: 29 January 2025
Reply from PaymentCloud
Thank you for letting us know about the exceptional service you received from Eric. We wish you and your business the best.
Jessie Todd is the best Account Manager
I want to take a moment to highlight how incredible Jessie Todd was throughout the process. She was incredibly organized and patient with me, and she successfully got me approved. If you decide to work with them, make sure to reach out to Jessie Todd—she's the best and truly dedicated to helping you succeed!
Date of experience: 14 January 2025
Reply from PaymentCloud
Congratulations on getting approved and thank you for sharing your thoughts. Jessie is a true pro, always dedicated to the merchants. Best of luck to you and your business.
Harassed
I inquired about their services as a backup in-case the processor I'm potentially signing papers for later this week isn't worth it. Someone from this company reached out to me. He was informative at first but then I mentioned that I would reach out to him again if I needed his services. Instead of him respecting my wishes, he decided nearly everyday to give a link to the same application and prompted me to fill it in, plus he stated he attempted to phone me twice this week. That's harassment.
Date of experience: 20 January 2025
Reply from PaymentCloud
Thank you for sharing your feedback with us. We sincerely apologize for your negative experience. We will use this as an opportunity for improvement and ensure that this issue is addressed moving forward. We wish you and your business continued success.
Thomas Agee was super helpful and very…
Thomas Agee was super helpful and very patient with me!!
Date of experience: 13 January 2025
Reply from PaymentCloud
Thank you for the five stars! We appreciate your business and thank you for taking the time to share your experience.
Competent and Conscientious Assistance Beginning to End
Melissa has given me 100% competent and conscientious support since the first phone call. She has been knowledgeable and has helped me navigate the transition from my former processing arrangement to the present. She has honored her commitment to "be there" when I have inquiries and for my upcoming connection process to my website. I am very pleased.
Date of experience: 10 January 2025
Reply from PaymentCloud
EMS is 100% committed to supporting merchants and we are happy to hear that you received top-notch service. We know transitions can be complex and customer support is vital. We appreciate your business!
Lisette was extremely helpful kind and…
Lisette was extremely helpful kind and patient!!
Date of experience: 07 January 2025
Reply from PaymentCloud
We are thrilled to hear that you had a good experience! Customer service is extremely important to EMS and Lisette is a valuable member of our team. We wish you and your business the best of luck.
Reply from PaymentCloud
We appreciate your positive review and wish you and your business the best.
Set up is long but customer…
Set up is long but customer representatives are very helpful to get you through the process. And very friendly. Strongly recommend this service
Date of experience: 04 January 2025
Reply from PaymentCloud
Thank you for the recommendation! We are glad you were guided successfully through the setup process and wish you the best.
If any one looking for a professional team to make your dream hayyiu have to start your business merchant account with Paymentcloud because you are going to feel like they are careabout there customer
Company with professional team make the…
Company with professional team make the business successful that’s why I accept there services in my business payment-cloud company make you feel good about yourself and your gonna be success in business with Teem like this they are working, To help everyone to make sure every business is successful
Date of experience: 12 December 2024
Reply from PaymentCloud
Thank you for your positive review! We strive to provide credit card processing solutions free of negative, frustrating experiences, so we’re glad to hear that we delivered just that! We look forward to working together!
Company with professional team make the…
Company with professional team make the business successful that’s why I accept there services in my business payment-cloud company make you feel good about yourself and your gonna be success in business with Teem like this they are working, To help everyone to make sure every business is successful
Date of experience: 25 December 2024
Reply from PaymentCloud
PaymentCloud is here for you! Our goal is to help every merchant find success, and we are happy our team was supportive. We wish you and your business the best.
Reply from PaymentCloud
Thank you for the five stars! We're happy we could be of service and wish you the best.
Great Customer Service!
This company has one of the best customer service I've had. They truly care and go above and beyond to ensure the process is communicated properly and ensure that they answer your questions. Thank you so much to Laura and Alexander for being very helpful with all the questions I had.
Date of experience: 06 December 2024
Reply from PaymentCloud
Thank you for this 5-star review! We're always here to support your payment processing needs, and we're so glad your experience was enjoyable!
I am impressed with the professionalism…
I am impressed with the professionalism and impeccable service. Hovak has followed up with us frequently to ensure that we are up and running and equipped with the necessities. I am satisfied knowing that this company is part of your establishment.
Date of experience: 06 December 2024
Reply from PaymentCloud
Thank you for this positive review. We strive to provide credit card processing solutions free of any negative, frustrating experiences—so we’re glad to hear that we delivered just that! We look forward to working together!
Excellent customer service setting up…
Excellent customer service setting up account
Date of experience: 26 November 2024
Reply from PaymentCloud
Thank you so much for the review! Providing top-notch customer service is extremely important to us. We're thrilled that you are happy with your account setup process, and we wish you the best of luck.
The Team was so eagerly ready to help
The Team was so eagerly ready to help. Very friendly and informative.
I love the app. Easy to set up and use
Date of experience: 19 November 2024
Reply from PaymentCloud
Thank you for your 5-star review! At PaymentCloud, we aim to provide our merchants with a hassle-free, enjoyable experience. We look forward to working with you more!
Great customer service
Great customer service. Immediate response to all of my questions, and overall satisfactory service.
Date of experience: 20 November 2024
Reply from PaymentCloud
Thank you for choosing PaymentCloud! We're delighted to hear that you received the exceptional service we aim to provide to every merchant. Our team is always here to support you, and we wish you continued success!
Excellent service
Excellent service. First and foremost due to the nature of our business, we were declined by about 15 other payment processors before we came across Payment Cloud. And they have excelled in offering us the services we need and more, with extremely quick response times, and great customer service!
Date of experience: 19 November 2024
Reply from PaymentCloud
Thank you so much for your kind words! We understand how challenging it can be to find the right payment processor, and we're glad to have offered you the support and solutions your business needs. We're looking forward to continuing to work with you.
Redirected
This is a scam
This is a scam ! They work with China web sites that show high quality products on their own web site and then ship a cheap product from Amazon. The cost from Amazon is 1/3 of Shop ! Then they refuse to refund the money !
Date of experience: 26 October 2024
Reply from PaymentCloud
Hello. Our records show that our only contact with you was in 2022, and you did not sign up for merchant services. Please review your records to determine who shipped the equipment to you.
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