Pczone.com Reviews 45

Put in an order for a custom PC, after over 3 months of trying to contact them by phone, email, and house call I managed to get it refunded. Still no reply from them whatsoever. Buy from here if you want to risk getting scammed.

Date of experience: 03 October 2024

Had a very similar problem to Anna on this thread. I placed an order for a custom gaming PC with PCZone.ie at the end of July, after emailing a few queries and then calling and speaking to a member of staff who reassured me.
I sent a follow up email about software and settings which was replied to pretty quickly.
Over the last week I asked for a confirmation of delivery date after the 12 day ETA passed with no news.
Company did contact me, apologized for delays and gave an explanation of exceptional circumstances, then paid a full refund.
Can’t exactly recommend but it turned out less badly than I feared it would.
A third party reviewed the spec of the PC I ordered and said it was good and the price was very competitive.

Date of experience: 20 September 2024

Customer service is non-existent. They provide 2 phone numbers on their website and an email. They do not reply to any emails and do not answer phone calls. Instead of answering the phone, they switch it off and it goes straight to voicemail. Absolutely ridiculous. I will be contacting my bank to initiate a chargeback and taking my business elsewhere. DO NOT BUY from this place.

Date of experience: 16 September 2024

Dmitrij is fantastic to deal with, Intel I9 issue affected my PC from Dmitrij, he has offered to take it back and repair it, no problem. However, it is Intel's known problem so I got an RMA from intel and will return for a replacement. Not a PCZone issue but great that Dmitrij was willing to take it and repair it. Can't recommend PCZone.ie highly enough.

Date of experience: 30 July 2024

Avoid at all costs, bought a pc 10 months ago having been recommended them by a friend. Not long after I bought mine my friends PSU stopped working, he got it replaced privately. 2 weeks ago i turned on my pc, heard a hissing sound and saw smoke start to pour from the back. I immediately turned the PC off and tried to contact PcZone as there is a “2 year warranty”. All of my contact attempts have been ignored, I’ve tried emails, phone calls, texts and left voicemails, the phone has been on and off so my attempts have been seen by dimitri. This PSU failure (which could have started a fire) is similar to what happened to my friend, so not only is your man fitting dodgy parts, but he isn’t standing over his warranty. I have lodged it with the small claims court and am awaiting their response. AVOID AT ALL COSTS

Date of experience: 23 July 2024

I've been waiting for the computer for a month and I can't contact the seller. No one picks up the phone or responds to emails. it looks like a scam

Date of experience: 23 July 2024

I paid €3,000 for a PC, no one answers or picks up the phone. i contacted humm. if they don't solve it this week, I will contact a lawyer.

Date of experience: 22 July 2024

I was told in the email that what I ordered will arrive between 7-12 days and now its been more than that and still nothing, no communication through email, no one answers on their contact information so please be aware if you are going to purchase from this that you will most likely experience this.

Date of experience: 22 July 2024

I order custom build pc
Waited over 1 month
And when i get my pc,i start the game and after 10 seconds pc restarted
Pc worth 1500euros and i can't play
Never buy from pczone,dissapointed totally!

Date of experience: 14 December 2023

I am really sorry to say but i have a very bad experience. I bought a pc that cost me nearly two and half grand and yet i received just average pc.
First off all when i bought this pc the primary issue was display adapter issues with the graphics driver. This happened to me on the very first day i received my pc. Then all off sudden i got the display connection to my brand new asus monitor. I emailed them immediately about the issue but they said it might be display port wire or graphics update. So i went to harvey norman and bought new one and try updating to driver when i had the connection and then again the system broke down and i lost the display connection getting black screen with display port no signal on the screen. I was extremely frustrated. Then they offered yo take it back and fix it. Despite the repair process, the problem persists, and the computer continues to exhibit the same symptoms as before. This failure to rectify the core issue has left me deeply dissatisfied with the service provided. Then they said they changed to graphics driver and put another new one however i still see this problem every now and then.
After the graphics driver was changed i start hearing scratching sound from the pc and i again immediately emailed Dimitri he didnt help me much with that. So stay like that for a while and didny do much while still getting display port no signal issue.
Now for the last two days again i dont have any signal to my monitor. I tried using new cable no luck. I used hdmi cable to my monitor and laptop no issue with that i got signal from laptop to monitor. But when i used the same hdmi cable no luck and same with my tv as well.
Now they stop responding my emails. I was on the phone last time and he wasn't pleasant and he tried to make a point that i am doing something to the pc and blaming on them.
All i have asked is to fix the issue permanently or can i have please kindly have my money back and find another company.

Date of experience: 01 January 2023

I got myself a new PC from Pczone.ie had it within 7 days
excellent customer service from Dmitrij.

Delivery service near to delivered to the wrong address
I had to intercept the delivery driver to get my package
it was clearly you can see my name and address
printed on the package.

I would highly recommend this company
if you're buying custom PC.

Date of experience: 24 February 2023

Amazing service from start to finish. After searching for a decent custom pc build site in Ireland, I settled on PcZone.ie, and I'm glad I did. Dmitrij was very responsive and fast with replies to all of my questions, and there were a lot of them. He helped me choose the best setup and provided an option of purchasing multiple monitors and more. The build was on the way a week before the projected delivery time. Unfortunately, it got damaged in the delivery ( absolutely no fault from PcZone ). What amazes me is that Dmitrij took care of my issue immediately, return label created 5 mins after we talked. And the repair was done in less time than expected, not to mention that the build was even better than I ordered initially (Thank you very much Dmitrij, I really appreciate that). If you are looking for the best, friendliest, most responsive and responsible seller look no further than PcZone. I am a customer for life. Cheers!

Date of experience: 06 October 2022

My laptop wouldn't work and Lee fixed some nasties - quickly and cheaply within a few hours.
So grateful to be up & running again and wouldn't hesitate to recommend your service.
Many thanks

Date of experience: 02 December 2020

Does anyone know if the ryzen 5 3200g gtx 1650 is a good pre build from this site?

Date of experience: 23 October 2020

I ordered my first gaming desktop computer from this company as I was too afraid to build my own. The product arrived around the time I expected and was easy to setup aside from some minor issues which were quickly resolved over the phone. Games and other applications are running flawlessly with no issues after tweaking some settings too. Highly recommend!

Date of experience: 16 October 2020

I bought a PC off these lads and received it about a week ago. They are so good at what they do and they are so responsive. With the virus going on I was really itching to get it and had some questions about the PC it self, Dimitrij responded wether it was me being curious about the delivery or a question about the pc specs. All in all great experience with these lads and I’ll shop here again.
Thanks!

Date of experience: 12 May 2020

Happy with the computer. Fair price and good comunication. you can order with your eyes closed

Date of experience: 03 May 2020

I was looking for parts to build my PC for a few weeks and when I went to buy them I couldn’t get half of them in Ireland so I emailed PC zone for a custom PC and I sent them the parts I wanted And within a week! I had all the parts I thought I wouldn’t be able to get and not only that they built the for PC for me. They also sourced a monitor for me that I couldn’t find anywhere else in Ireland and included a warranty on everything couldn’t be happier, they’re fantastic couldn’t recommend enough

Date of experience: 19 September 2019

PC Zone are just awesome. I was in the market for a new PC and found all the information on the net a bit overwhelming. I contacted PC Zone and told them what I wanted then they recommended a system which I tweaked slightly. Had it delivered to my house within the week. What more can you ask for.

Date of experience: 26 July 2019

Basically I was reading the reviews seaching for a Powerful assembled core I7 Pc for quiet a while, then, I Came across Pc Zone.
And ended up buying a Pc from them.
I have no regrets for my decision of choosing Pc Zone. My Pc looks Stunning and feels really Expensive , it's very Fast and Responsive as well. Their Site has an option where you can built your Pc. Yourself With the Parts available with them and finally at the end you get an estimate. And they can even arrange if you looking for a specific part.
And for the piece of mind they Even provide a 3 years Warranty (on the site its mentioned 1 Year but the owner Said its 3 years) and life time support, What else would you wish for. I came across many company's before my order, but found them very expensive compared to Pc Zone.

And the man Behind Pc Zone Dimitri. He is a really Patient, Cheerfull and amazing guy to deal with. I did not have much knowledge about the custom Pc. He explained each and everything helped to choose what's really needed and get rid of Extras which is not that important which helped me to Save in All the right Areas and build this Beast of A Pc.
Therefore, I would recommend Pc Zone to every one Out there who are looking for a Custom Built Pc for Higher Performance.
I would definetley buy from them again in future.

Date of experience: 08 June 2019