Put in an order for a custom PC, after over 3 months of trying to contact them by phone, email, and house call I managed to get it refunded. Still no reply from them whatsoever. Buy from here if you want to risk getting scammed.
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Customer service is non-existent. They provide 2 phone numbers on their website and an email. They do not reply to any emails and do not answer phone calls. Instead of answering the phone, they switch it off and it goes straight to voicemail. Absolutely ridiculous. I will be contacting my bank to initiate a chargeback and taking my business elsewhere. DO NOT BUY from this place.
Had a very similar problem to Anna on this thread. I placed an order for a custom gaming PC with PCZone.ie at the end of July, after emailing a few queries and then calling and speaking to a member of staff who reassured me.
I sent a follow up email about software and settings which was replied to pretty quickly.
Over the last week I asked for a confirmation of delivery date after the 12 day ETA passed with no news.
Company did contact me, apologized for delays and gave an explanation of exceptional circumstances, then paid a full refund.
Can’t exactly recommend but it turned out less badly than I feared it would.
A third party reviewed the spec of the PC I ordered and said it was good and the price was very competitive.
Avoid at all costs, bought a pc 10 months ago having been recommended them by a friend. Not long after I bought mine my friends PSU stopped working, he got it replaced privately. 2 weeks ago i turned on my pc, heard a hissing sound and saw smoke start to pour from the back. I immediately turned the PC off and tried to contact PcZone as there is a “2 year warranty”. All of my contact attempts have been ignored, I’ve tried emails, phone calls, texts and left voicemails, the phone has been on and off so my attempts have been seen by dimitri. This PSU failure (which could have started a fire) is similar to what happened to my friend, so not only is your man fitting dodgy parts, but he isn’t standing over his warranty. I have lodged it with the small claims court and am awaiting their response. AVOID AT ALL COSTS
Stellar service and a stellar product
PcZone.ie and Dmitrij in particular is great to deal with. Not only did he get me a great deal on the hardware, he also answered my many questions patiently ( because of my half-baked knowledge of hardware). He went the long mile to accommodate some of my special requests, built/tested the PC and had it delivered inside of 5 working days. And all of this in the rush season during Christmas. I am very glad I chose PcZone.ie and would urge you do so as well. Eat dirt, branded PCs. Cheers, Adi (Dublin)
Date of experience: 20 December 2018
Best place for any PC Build.
Just bought a new PC build with Dimitrij. He was extremely helpful with any questions prior to sale and equally helpful with after sales support, (The little that was needed). Product was superb and priced very competitively. For anyone looking for a PC of any sort I would not recommend anybody else.
Noel
Date of experience: 14 December 2018
Had problem with faulty ram
Had problem with faulty ram, dimitri was superb on the phone trying to troubleshoot problem, after we isolated the problem as the ram, dimitri arranged courier pick up next morning..{7.00am!!} He put new better ram in and shipped it back all for free?? Superb after sales and major companys should take note! Thanks Dimitri.
Date of experience: 08 May 2018
Excellent value, brillliant customer care
Found Pczone very helpful, excellent value and will recommend to everyone I know.
Found the website user friendly, easy to navigate.
Found the customer care excellent, could not make the pick up due to work commitments so pczone delivered to my door.
Build was ordered on the 3rd of October and delivered on the 6th October, very efficient.
He upgraded parts from the original build to suit my machine and all within budget.
When it comes time to upgrade Pczone will be my number 1 choice.
Overall very happy with the experience and my PC.
Date of experience: 08 October 2017
Must not want my business
Sent an email on the 26th of January enquiring about purchasing a PC, and I still have received no response so I will take my business elsewhere
Date of experience: 28 January 2017
Reply from Pczone.com
Hello Eon
I don't think we got your email. Can you please contact us at sales@pczone.ie
Thank you.
good value excellent service
very good vakue excellent service.
all parts sold as seen all boxes sent.....great machine for the price.
happy customer recommended
Date of experience: 21 November 2016
Amd 8 core.
Very happy from the pc ( works fine now ) I've got from Pczone.ie highly recommended,good communication ,price and customer help..
Date of experience: 11 July 2016
Would highly recommend - safe and trusworthy.
Very easy ordering and a great alternative to the likes of Dell, great communication from ordering to delivery. Fast and efficient, no hesitation in recommending Dmitrij and Pczone - well worth looking into, saved us about €200. B. Power, Waterford.
Date of experience: 23 June 2016
Affordable, helpful and poweful
I came across PC Zone by complete accident while research the various selection of gaming PC's. I can fully say that the service I received was of very high quality and the constant communication between myself and Dmitrij was extremely. The PC I bought came very well packaged and was simple to setup. I mainly use it for high powered gaming and it does the job fantastically. I would fully recommend PC Zone to a friend.
Nathan,
Date of experience: 22 June 2016
Trustworthy
Very good service, You can get everything what you need. Everything works as should. Good communication. and most important - very good prices.
Date of experience: 09 May 2016
Amd Custom Gaming PC
Although there was a problem with the monitor, looked like the packaging had been in a rugby scrum, Dmitrij dealt with the matter extremely quickly and efficiently. Everything is now working and very satisfactorily. Some of the 'big concerns' could take a lesson on customer service from PC Zone. Thanks for everything Dmitrij.
Date of experience: 14 April 2016
Amazing service
Very professional and helpful service.Computer was build very quickly and exactly that we need it.More than happy with computer and service we received, amazing job.Would highly recommend to any one and will back again.
Date of experience: 26 February 2016
5* Excellent, very happy with my new PC
PC was build really fast and the way i exactly want it.
I am more then happy with it. Will recommend to everyone. Dimitrij is professional and he know what he is doing
Date of experience: 21 November 2015
gaming pc
Thank you soo much for your quick talk help with parts and build. I can say this guy know what he doing amazing work A+++++ recomended to my friends and another consultation. Thank you Dmitrij
Date of experience: 03 November 2015
Invited
great
Very helpful and fantastic afterservice. Will definitely buy from PcZone again (already have).
Prices are better than any other place.
Date of experience: 04 October 2015
Invited
top class
No hesitation in recommending pczone, explained what I wanted and had new machine within a couple of days,very satisfied
Date of experience: 04 October 2015
New Gaming PC
Just received delivery of my new gaming PC. Build quality is excellent and its a First Class Service provided from PC Zone. Placed the order on Friday and delivery was made on a wednesday morning. Very fast service. 5/5 stars.
Date of experience: 16 September 2015
Highly recommended
Bought my custom PC here a couple of weeks ago. The shipment was fast and well packaged. The PC itself was built the way i wanted it and its running great. Any time i had a question the response was quick and helpful. I have no problems recommending pczone.ie
Date of experience: 13 September 2015
Excellent service
Great place to buy or build a pc. very happy with mine. Very helpful. Always answer phone calls. Would not hesitate in buying again in future. Thanks ger.....
Date of experience: 01 September 2015
Reply from Pczone.com
Thank you very much.
Great service, great product
I was looking to get a pc a year ago but went off it when I bought a xbox hut when I started working I realised that I had the money I needed to get a pc that's right for me and I did and with the help of dimitrij, anything I wanted to know he provided
Date of experience: 28 August 2015
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