Put in an order for a custom PC, after over 3 months of trying to contact them by phone, email, and house call I managed to get it refunded. Still no reply from them whatsoever. Buy from here if you want to risk getting scammed.
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Customer service is non-existent. They provide 2 phone numbers on their website and an email. They do not reply to any emails and do not answer phone calls. Instead of answering the phone, they switch it off and it goes straight to voicemail. Absolutely ridiculous. I will be contacting my bank to initiate a chargeback and taking my business elsewhere. DO NOT BUY from this place.
Had a very similar problem to Anna on this thread. I placed an order for a custom gaming PC with PCZone.ie at the end of July, after emailing a few queries and then calling and speaking to a member of staff who reassured me.
I sent a follow up email about software and settings which was replied to pretty quickly.
Over the last week I asked for a confirmation of delivery date after the 12 day ETA passed with no news.
Company did contact me, apologized for delays and gave an explanation of exceptional circumstances, then paid a full refund.
Can’t exactly recommend but it turned out less badly than I feared it would.
A third party reviewed the spec of the PC I ordered and said it was good and the price was very competitive.
Avoid at all costs, bought a pc 10 months ago having been recommended them by a friend. Not long after I bought mine my friends PSU stopped working, he got it replaced privately. 2 weeks ago i turned on my pc, heard a hissing sound and saw smoke start to pour from the back. I immediately turned the PC off and tried to contact PcZone as there is a “2 year warranty”. All of my contact attempts have been ignored, I’ve tried emails, phone calls, texts and left voicemails, the phone has been on and off so my attempts have been seen by dimitri. This PSU failure (which could have started a fire) is similar to what happened to my friend, so not only is your man fitting dodgy parts, but he isn’t standing over his warranty. I have lodged it with the small claims court and am awaiting their response. AVOID AT ALL COSTS
Excellent Gaming PC
I purchased a custom built gaming PC as a present for my son and he is delighted with it. Dmitrij was extremely helpful and advised me on the most suitable spec. My son was very impressed with the PC - he loves it
Evan Mangan
Date of experience: 17 August 2015
Exellent servise
I ordered a custom build pc from pczone.ie, which was built to a very
high standard and delivered fast. Dmitrij were also able to let me make
amendments and additions over the phone without any problems. All in all a
very positive experience, I will be back!
Date of experience: 11 August 2015
Excellent friendly and efficient service
First class service from the beginning. I explained to Dmitrij what I needed computer for and he offered me a custom build within my budget. I would definitely recommend them to anyone and have already recommended them to friends. They are extremely helpful and and I will be back to them again if I am ever upgrading. Computer was delivered within 24hours of purchase, extremely well wrapped and protected.
Date of experience: 04 August 2015
Excellent Service
Just wanted to say that it's been a pleasure ordering a gaming PC from pczone.ie. The product is everything i wanted it to be... and more. No nasty suprises. Great support is offered should something go wrong or help is needed which always gives confidence in a company and its product. Fully recommended.The PC arrived exactly when they said and I would very happily order again.
Date of experience: 03 August 2015
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