Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Ordered the 7.5ft white fir and OMG it’s one of the most beautiful Christmas trees I’ve ever seen . Super happy with this trees and everyone comments on how beautiful it is . Would recommend Portlandfir if someone is after a beautiful artificial Christmas tree without hesitation.
The 6-foot Tiffany Gold pre-decorated artificial tree from Portland Fir is everything I hoped it would.
After spending years buying real trees I thought I would take the plunge and buy an artificial tree
following our move to a home with a large window.
It was very straightforward to put together and any apprehension of it looking sparse were quickly
alleviated. Once it had been assembled it looked amazingly realistic. The decorations were the
finishing touch and it looked absolutely stunning. Our house looked so Christmassy and I wish I’d
bought one from this gem of a company long before.
Excellent quality 7 ft tree with lots of lights and luxury decorations included. I've mine up and all in storage. I just take it out of my utility room in December 'oven ready'!
The tree is easily assembled (stand first, then tree, put on lights and decorations) job done!
This tree pack represents fantastic value for money and a one stop shop like could you be bothered visiting 3 different stores and muddy feet?
Also marks the end of having to get previous real trees to my local refuse dump after Christmas (they charge me £5 for that) now and an end to hoovering up the needles too on 12th night!
I asked lots of questions before placing my order and the customer service was great with giving me little tips and advice on making the best pick.
Placed my order which arrived on time.
I didn’t open my tree until a few weeks after it’s arrival. The lights were missing but again the customer service response was brilliant they shipped them within a couple of days.
Once put together, which was really easy and quick the tree looked amazing just the right amount of decorations, perfect height and the lights were lovely.
Really pleased with it a stunning tree and would recommend making a purchase.
Really easy and quick to put away too compared to my last tree.
With our background firmly rooted in horticulture and an appreciation of the natural world, we started Portland Fir in 1990. Since 1990, We have been at the forefront of innovation and design in the manufacture of Artificial Christmas Trees and lifestyle home garden products and in recent year we have advanced into the crafting of luxury bespoke home décor. Portland Fir thrives in a climate of creative freedom. Our artistic director gives full reign to her creativity, supported by exceptional know-how, and nourished by an insatiable curiosity of the natural world. Throughout our history, we have followed our vocation in the creation of exclusively designed products. Year on year, our timeless creations express our ever evolving aesthetic.
United Kingdom
Ordered the 7.5ft white fir and OMG it’s one of the most beautiful Christmas trees I’ve ever seen . Super happy with this trees and everyone comments on how beautiful it is . Would recommend Portlandfir if someone is after a beautiful artificial Christmas tree without hesitation.
Date of experience: 26 November 2022
Date of experience: 13 January 2022
The 10 foot tree i purchased from Portland Fir is absolutely gorgeous, it was put up in our work foyer and everyone passed comment on it.
Date of experience: 13 January 2022
Beautiful full tree & Very quick delivery !
Very pleased with the overall quality and look at a competitive price.
Previously I have bought from Christmas Tree World but would not go back as their customer service is very poor.
Highly recommend this product & company.
Date of experience: 13 January 2022
Excellent quality,great value for money and easy to assemble
Date of experience: 13 January 2022
Customer service team were really helpful and our tree was absolutely fabulous! Thank you!
Date of experience: 12 January 2022
Date of experience: 12 January 2022
So so pleased with our tree.
It's really good quality and everyone commented on how what a lovely shaped tree it is.
Date of experience: 12 January 2022
Date of experience: 12 January 2022
I asked lots of questions before placing my order and the customer service was great with giving me little tips and advice on making the best pick.
Placed my order which arrived on time.
I didn’t open my tree until a few weeks after it’s arrival. The lights were missing but again the customer service response was brilliant they shipped them within a couple of days.
Once put together, which was really easy and quick the tree looked amazing just the right amount of decorations, perfect height and the lights were lovely.
Really pleased with it a stunning tree and would recommend making a purchase.
Really easy and quick to put away too compared to my last tree.
Date of experience: 12 January 2022
Delivery was great and tree looks great - only downfall was that every Acorn on the tree was broken a lot of the bits fell out . For the cost of the tree I did not expect this :(
Date of experience: 12 January 2022
The purchase is great, a really full tree which has been a problem even with other 1200+ tips. Well made and as I got it in the sale it was a very reasonable price for the quality. Would highly this tree and the service I received from Portland Fir as it came really quickly too.
Date of experience: 11 January 2022
tree was amazing folk did not believe it was artificial and looked really beautiful
Date of experience: 07 January 2022
Reply from Portland Fir
Dear Elizabeth,
Thank you sincerely for taking the time to write about your experience!
We are delighted you are pleased with your tree and that our service met your expectations.
Thank you for your support!
Kind regards,
Gillian
Portland Fir
half the baubles had fallen off and lots fell off even when out of the box.
Shame as I was definitely expeting better
Date of experience: 07 January 2022
Reply from Portland Fir
Dear Edward,
Thank you for taking the time to leave us a review. We are sorry to hear you are disappointed on receipt of your order.
Please accept our sincere apologies for the issue you have experienced, and I assure you that I will pass your feedback on to all the relevant departments for future improvements.
Should you wish to bring this issue to the attention of our customer service team, please kindly email info@portlandfir.com, and we will get back to you as quickly as possible.
Kind regards,
Gillian
Portland Fir
We were very happy with our Portland Fir Christmas tree. It was easy to put together, lovely thick branches and looked a treat. Delivery was quick and efficient.
Date of experience: 06 January 2022
Reply from Portland Fir
Dear Norma,
It's lovely to hear you are happy with your new Christmas tree and we're pleased you are satisfied with our service.
Thank you so much for your kind feedback.
Kind regards,
Jane
Portland Fir
Great Tree, really realistic. Arrived promptly and the customer service was speedy too when I had a question.
Would recommend
Date of experience: 06 January 2022
Reply from Portland Fir
Dear Carly,
Thank you for your kind feedback!
We very much appreciate you taking the time to review our Christmas tree, and we're delighted you are pleased with our service.
Thank you for the feedback again, and best wishes.
Kind regards,
Rebecca
Portland Fir
Fantastic product just as advertised. Shame about Parcelforce who didn’t deliver.
Date of experience: 06 January 2022
Reply from Portland Fir
Dear Sara,
Thank you for taking the time to review your experience.
We're delighted to hear that you are happy with your tree, and we greatly appreciate your kind feedback!
We're sorry to hear that Parcelforce didn't deliver. In our experience, they are usually very reliable.
Thank you for bringing this to our attention. We will make address this with our logistics team.
Kind regards,
Gillian
Portland Fir
Re: Silver Novo Decorated Wreath and Silver Novo Pre Lit Christmas Garland
Unfortunately very disappointed with the look and quality of the door wreath and garlands. They were expensive and i expected them to be fabulous but they look quite cheap. They are packed with glued on baubles as they looked in the pictures, but quite a few had fallen off in transit. The lights on the door wreath are positioned far too much at the back of it, so are not very noticeable at all!
Likewise, the lights on the garlands are pretty sparse and not very bright.
Unfortunately I was unable to request a refund over Christmas due to illness.
Such a shame as the website made the items look lovely, but they were not good quality at all.
Date of experience: 06 January 2022
Reply from Portland Fir
Dear Gail,
Thank you for leaving your feedback on our page.
We are sorry to hear you have been unwell, and we trust you are feeling better. Our sincerest apologies for your experience.
Following your review, we emailed you to follow up on this, as we understand you did not have a chance to speak with us in December.
Rest assured, we will pass on your feedback to all relevant departments for future improvements, and we look forward to hearing back from you.
Kind regards,
Rebecca
Portland Fir
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
