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Each time I use this system, it is with a sense of dread.
The system is always down, the logins don't work, you cannot get hold of them, they never correct anything and you are forced to use them, and of course the government chose this company, which has links to money laundering and other criminality. I cannot bear dealing with them. my PA often has to wait payment whilst I chase them for a resolution to the problems
.if you have a choice please avoid them.
The people who run this company are soulless. They have designed the most appalling system I have seen, taking advantage of the most vulnerable in society by contracting with local councils. No number to contact them on and no response to emails.
My disabled brother has to use this to pay for several different services. All I can say is he dreads each month when it comes to payment day. This system is an absolute joke. He is paralysed from the neck down so these things can be quite difficult and stressful. The system changes on a regular basis. He has now gone to pay someone and all his stored payees have gone so he has to add them all again. A joke.
Absolutely terrible website. Not very user friendly. Forced to use it for social services direct payments otherwise I wouldn’t bother but have no choice. It needs serious modernisation.
Innovative payment solutions for businesses and consumers. Multi-award winning prepaid product provider, e-money issuer and financial technology supplier. Click here to learn how we can help you
Regent Street 302-308, W1B 3AT, London, United Kingdom
The people who run this company are soulless. They have designed the most appalling system I have seen, taking advantage of the most vulnerable in society by contracting with local councils. No number to contact them on and no response to emails.
Date of experience: 23 December 2024
Each time I use this system, it is with a sense of dread.
The system is always down, the logins don't work, you cannot get hold of them, they never correct anything and you are forced to use them, and of course the government chose this company, which has links to money laundering and other criminality. I cannot bear dealing with them. my PA often has to wait payment whilst I chase them for a resolution to the problems
.if you have a choice please avoid them.
Date of experience: 22 December 2024
My disabled brother has to use this to pay for several different services. All I can say is he dreads each month when it comes to payment day. This system is an absolute joke. He is paralysed from the neck down so these things can be quite difficult and stressful. The system changes on a regular basis. He has now gone to pay someone and all his stored payees have gone so he has to add them all again. A joke.
Date of experience: 17 December 2024
Absolutely terrible website. Not very user friendly. Forced to use it for social services direct payments otherwise I wouldn’t bother but have no choice. It needs serious modernisation.
Date of experience: 07 December 2024
This is not exactly a review but I’m hoping some of the people on here will read this as it may be a solution to a problem many of us have encountered with PFS. To everyone out there (including myself) who have complained about having to change passwords every 90 days and finding the website will not accept whatever we put in, I’ve been on with customer services and found a solution that worked for me.
If you are using a Mac Keyboard make sure it’s set to UK not US. The website will NOT accept the # symbol as a special character and for many Mac users this is where the £ sign normally lives. When creating a new password don’t use the # sign as it simply won’t accept it. I’ve been using 3,4&5 with the shift key held to generate the special characters at the end of the password for ages but my Mac was set to American keyboard so was typing # instead of £. As soon as I made a password that didn’t contain the # the site accepted it and allowed the new password to be saved.
This issue still needs addressing at PFS’s side as the designers of the website either need to alter the coding to accept ALL special characters, or it needs to display a message on the create password page telling us exactly which symbols to avoid. The generic “8-20 characters, a capital, lowercase, number and at least two special characters” is clearly wrong and causing many people undue stress.
Hope this is helpful and the some of the other folk on here read this solution.
I have moved my star rating up from a 1 to a 3 as today customer services were helpful and agreed to pass the fact the hashtag was not accepted.
Date of experience: 25 October 2024
the whole online system needs a good upgrade, its frustrating and time consuming trying to use it for my account. I wish I didn't have to use this company but I don't have any choice, if you have a choice go with someone else !
Date of experience: 09 September 2024
Avoid at all costs, they are uncontactable, even to report fraud accounts, emails to them go unanswered.
Date of experience: 07 June 2024
I have been scam and get swindled.
Please keep away from below account, they are swindlers and use their accounts for rent an apartments in EU.
Date of experience: 30 January 2023
It in the Irish Times newspaper , they have been fined £1 million pounds for fraudulent behaviour and went into liquidation yesterday . Had nothing but problems with them . Its unbelievable that the government were using a company like this .
Date of experience: 18 January 2024
This is the worst website ever!
They are a 3rd party BULLS**T forced on us disabled to make intolerable bureaucracy & hoopjumping for the disabled even WORSE!!
We have it to receive/make payments for my Carers.
We were not consulted, we were forced to use them.
And they are totally incompetent and utterly IGNORANT!!!
We have to reset the password every 90 days and most of the times it doesn't even allow to proceed with a new one. Just a joke.
I wouldn't p**s on them if they were on fire and I want them GONE and the account back with my local Borough Council who are answerable to me and my MP! This is another case of shifting accountability away from the Public Sector to Private.
It is money laundering and dodgy AF!!!
I. HATE. THEM!
Date of experience: 11 January 2024
This is the worst website ever
We have it to receive/make payments for my disabled son. We have to reset the password every 90 days and most of the times it doesn't even allow to proceed with a new one. Just a joke
I can only imagine someone with disability trying to do it themselves.
Date of experience: 31 December 2023
Card expired a month ago, didn't receive a new one, theres no customer support.
I've sent a couple of emails still nothing…
Date of experience: 28 November 2023
Absolute Crap why are councils using this unbelievably rubbish
Date of experience: 04 November 2023
ES17 6713 0002 50 0014964771 (Prepaid Financial Services)GRISELDA LOPEZ FRANCO cinseramente son unos estafadores a mi me hicieron que les deposite 215 euros es una experiencia real pero ya denucie
Date of experience: 18 September 2023
Scammed on Facebook marketplace with a seller giving this institution as their bank. All looked legit. Opened a dispute but not holding my breath. Why is this institution not being investigated?
Date of experience: 04 September 2023
Cannot access my account. User name not found. When i call i get the same response when i enter my card details.
Date of experience: 14 July 2023
credit card expiry they don't give it and they keep the money
Date of experience: 06 July 2023
Sevice is down frequently. Cannot set up future payments. Unhelpful staff when reporting issues with the system. Refused to take complaints.
Councils should avoid using their services.
Date of experience: 30 June 2023
Continue to try phishing to pay my rent to their account but i own my house so it's impossible :D
Date of experience: 27 March 2023
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