Prudent Financial Services Reviews 160

I was looked after by Samatha Ameerally. She was very helpful and pleasant.I appreciated her knowledge and honesty.

Date of experience: 29 September 2024

Prudential sent Pension verification forms for my husband and I to compete on 4th March which we received in Cyprus 2nd April. Not the Prudential fault that the postal system here is slow but as they stated that we only have 6 weeks to complete and return the forms or our pension payments would be suspended we were concerned. Tried to call the telephone number on the letter and after a long recorded message were then left holding for 12 minutes. Thought we would try the suggested web site but had trouble registering. Tried the chat service and told they couldn’t help with the verification but could help with the registration. Lost contact and screen message said try again. Finally decided to fill in the forms and send via recorded delivery on Monday with fingers crossed. As the Prudential pension department are dealing with predominantly older customers their communication system is flawed.

Date of experience: 05 April 2024

My experiences. This company have made getting a payout of about £125.00 (less tax) about as difficult as it could be, They say, log into our easy to use on line system. It doesn't work. There is no way to attach documents they request to there contact sheet. The contact sheet asks for loads of pointless information.
There excuse( because it is one) is to prevent fraud and in aid of crime prevention. How can sending a document prevent crime? Scams are invented to scam the public. It was this company that contacted me so how could i then scam them after they contacted me?
I would say there priority is to not pay out money.
The only plus i can think of is that during lengthy waits on the phone, they play vivaldi

Date of experience: 04 April 2024

Why can't I give a negative score?

Utter, Utter, Utter, disgrace of a company.
Everything has been said in other reviews already, but this company will bend over backwards to AVOID paying out your money.
My situation started six months ago as I tried to drawdown £1600 from a £2500 pot.
They have ignored my calls and emails, hung up on me on the phone, promised and failed to return calls, written to me telling me I had ignored their previous letters, which is of course, totally false.

I engaged my own Financial advisor, who unfortunately suffered the exact same rigmaroll as above.
Prudential have mucked him around for months, therefore he lodged an official complaint.
Three weeks after the complaint was lodged, Prudential wrote to my F.A. informing him that the "investigation" would take an additional FOUR weeks, and at the end of that time they would write to him with the results of the investigation, or if indeed they would need more time!
They are a total disgrace.
I remind you, my overall policy is worth £2.5k. I now owe my Financial Advisor a similar amount but I refuse to let this go.
Our next stop is the Ombudsman.

Isn't it weird, how the Pru suddenly started replying to post's on this forum a couple of weeks ago when they're disproval was at 93%?
Will I get an apology on here and a sudden invite to write to Social@ ??The suspense is killing me.
Based on our previous experiences of communicating with these crooks, why would I want to waste more time writing to them?

Date of experience: 09 December 2023

Had a great experience dealing with Prudent Financial Services. My expectations were exceeded in dealing with everyone. Everything was presented to me in a Professional manner and service. I would like to especially say that Marie Chua was excellent in providing me all the information I required to get everything finalized and went beyond in getting everything done in a timely and professional way, Thank you Marie.

Date of experience: 16 November 2023

Less than 1 week I decided to check out the offer Prudent Financial mail me. I have pondering after conversation with a special human been Mr Nathan Brodsky. He FOUND A SOLUTION to my worries! Profissional, capable, prepared with all information necessary to answer my questions. Thanks Mr Brodsky for you patient as well!
Nanci Hall

Date of experience: 07 November 2023

I have been helped by Gary and the team for almost 10 years now.
It started with Debra and now Naomi.
They have always helped me out whenever I was in need of any funds.
Just this past week, I approached Naomi for some help, immediately without any bother, she was able to provide me with the loan I was looking for and at reasonable payment terms.
John, Gary's son too was very pleasant to work with, he immediately approved me for the amount and also thanked me for the business.
I will always recommend PrudentFinancial to anyone who is in a bind and cannot find a viable solution.
Thank you Naomi for making it happen always.
Gary and the team, keep up the good work helping individuals in difficulty.

Date of experience: 25 August 2023

I had a great experience with Prudent. The same day I was approved for a car loan with great terms and no hassle. Naomi was professional and helped go through the paperwork. I highly recommend them for anyone who needs financing.

Date of experience: 09 August 2023

I had the most seamless, efficent experience I have ever had when in need of a same day emergency loan.
Even though my situation was very stressful, Sanjay Boodhoo and Gary Stern made my whole experience pleasant and very positive. They were so willing to help when I had received countless rejections earlier that day.
Finding Prudent Financial on Google at 3:30pm was the answer to my prays!
Best part, I was in and out of there with everything I needed in 30 minutes!! I don't know of 1 Bank that can do that for you!

For anyone in financial distress and are tired of hearing no, reach out to them, the entire team, I am sure are as as amazing as Sanjay and Gary are.

Thank you so much again, I will be back, guaranteed!
Melissa

Date of experience: 05 July 2023

I worked with Naomi, who was extremely pleasant and friendly. She helped me to obtain the maximum amount possible for my car loan and was fast and efficient in producing the paperwork and releasing the funds. Really appreciated her help.

Date of experience: 02 February 2023

I am currently working with Christian. He is an absolute pleasure to work with. The experience to even start this process can be intimidating and Christian put me at ease and took the stress I felt coming into this situation totally away. I can honestly say it has been a GREAT experience thus far.

Date of experience: 09 January 2023

Farrukh provided amazing service making it an easy process. He has excellent customer and interpersonal skills. Knowledgeable and supportive through the process

Date of experience: 14 October 2022

The company takes the approach of gouging you at every opportunity from the begging they are really nice but once you get on their financial bad side they go and produce horrible fees against someone up against the wall so they would loose their security

Date of experience: 28 September 2022

The prudent choice is to avoid this company!
Other reviewers have described this operation as "professional". All I can say is that they probably weren't dealing with Jordan A. This representative of the company answered his work number with a gruff "Ya". Having expected a professional greeting along the lines of "Prudent Financial. May I help you" or even just a simple "Jordan speaking" I was rather taken aback. When I enquired whether I was speaking to Jordan, his response was "who's this". Needless to say, the conversation went straight downhill from there. Given the appalling lack of professionalism, there was no way I was willing to provide any sort of financial info to this individual. If this is the type of person the company hires to deal with clients, one would have to wonder if they're not more Loan Shark than reputable financial service provider. Either that, or nepotism is alive and well at Prudent Financial!

Date of experience: 08 June 2022

Well at first u feel like a criminal....that is how I felt being treated. Come on put a trace on your car...might as well put one on your foot so they can see where u go all of the time...they said just in case u died we have to know where the car is at...or if you leave the country....sure my fault I didn't have the money for the 3rd payment I asked if they can move it to the back ...they can't do that....I offered to pay 50 dollars everyday until it's all paid off but that's not the contract...but yet if I am going to pay why not say OK...but simply there a-holes..just this morning on Wednesday may 4 they took my car...I went outside and there was a bailiff to seize my car, he was a decent guy....I gave no trouble and understood the consequences....but really they didn't tell me they would take my car....so a warning to people out there make your payments or they can take your car or even your house ....they are still a- holes

Date of experience: 03 May 2022

I recently took out a mortgage on my home with Prudent Mortgage Services. The entire experience was flawless and as smooth as can be. Jonas Stern was extremely professional, pleasant and accommodating. I could not be happier with the exceptional service and speediness of the entire process. Jonas is a superstar! I wholeheartedly recommend him as a wonderful mortgage broker. A plus all around🌹

Date of experience: 12 October 2021

Worst Lender.. at least others have the balls to state true interest & fees! They lie it’s only about 5.79% interest but it’s way over 30% .
They try to scam you out of insurance too. You have to pay for the car tracker GPS. Prorated amount and not Principal is reported on credit report. Illegal

Date of experience: 29 September 2021

Naomi Iqbal handled my loan with absolute professionalism, a cheerful demeanor and speediness. Her attention to detail, impeccable customer service and thoroughness were exceptional. Prudent only employs top-notch professionals who reflect the company's unparalleled core values of the highest caliber. Thank you, Naomi and Gary! I would not go anywhere else but Prudent!

Date of experience: 30 June 2021

Prudent are great people to work with, they provide professional and accurate information for all your loan needs. I definitely would recommend Prudent for all services.

Date of experience: 11 May 2021

I am a new client of Prudent Financial Services and must say that I am very happy in dealing with them for our finances. Jonah and the whole term was very professional, provide truth to power, in our interaction with them.

I would definitely recommend them to my family and friends.

Merline A. Johnson

Date of experience: 28 April 2021