Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Attended very quickly to our issue. Were very clear regarding how the survey would work and the potential process thereafter should we decide to go ahead.
When the Technician was on site he encountered an issue not of his making, but through initiative and quick thinking was able to resolve this very quickly.
Carla Oddy of Property Care North was very helpful & friendly in arranging a survey as I had a woodworm problem at my house in Leeds. The survey was done the same week and treatment was done by Jonathan Jones a week later. I was very happy with Jon’s work .. he was courteous and cleared away all the debris. I was impressed with his workmanship .. several floorboards needed to be replaced and it was a long working day, especially with his additional travelling time from Nottingham. With a 30 year guarantee I feel assured that the problem will not recur . Thankyou for the prompt and courteous service
We had Rentokil to our property to look at what we'd been told was rising damp. Lloyd promptly explained that this wasn't the issue and it was because the pointing was bad. £££'s saved by getting the correct advice.
Steven managed the job though out and answered any question before, prior and after, giving us an excellent customer experience.
Angus did the job with a great level of politeness, tidiness and efficiency and kept us informed about the process on the day.
The whole experience from start to finish from both was very professional.
Written by the company
Rentokil Property Care provides homes and businesses across the UK with the very best property preservation service. As long term members of the Property Care Association, registered Trust Mark contractors and members of the Contractors Health and Safety Scheme, you can be sure that your property is in safe hands.
Our team of qualified and experienced surveyors and technicians are ready to provide solutions for all types of property damage, including damp problems, woodworm beetle infestations, wood rot, or even a leaking basement.
Request A SurveyCompass House, RH10 9PY, Crawley, United Kingdom
Attended very quickly to our issue. Were very clear regarding how the survey would work and the potential process thereafter should we decide to go ahead.
When the Technician was on site he encountered an issue not of his making, but through initiative and quick thinking was able to resolve this very quickly.
Date of experience: 20 December 2024
Reply from Rentokil Property Care
Robert, Thank you for taking the time to leave us a 5 star review! We're pleased to hear the issue found on site was resolved quickly. Our team strives to keep our customers happy and this positive feedback lets us know that our team are doing just that! We will ensure your comments are passed onto the team. Thank you.
We had Rentokil to our property to look at what we'd been told was rising damp. Lloyd promptly explained that this wasn't the issue and it was because the pointing was bad. £££'s saved by getting the correct advice.
Date of experience: 16 December 2024
Reply from Rentokil Property Care
Melanie, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience with us. We'll be sure to pass on the kind words to Lloyd. Thank you.
Carla Oddy of Property Care North was very helpful & friendly in arranging a survey as I had a woodworm problem at my house in Leeds. The survey was done the same week and treatment was done by Jonathan Jones a week later. I was very happy with Jon’s work .. he was courteous and cleared away all the debris. I was impressed with his workmanship .. several floorboards needed to be replaced and it was a long working day, especially with his additional travelling time from Nottingham. With a 30 year guarantee I feel assured that the problem will not recur . Thankyou for the prompt and courteous service
Date of experience: 11 December 2024
Reply from Rentokil Property Care
Lesley, thank you for your detailed review of our service. It means a lot to us that you have taken the time to share your feedback with us and the rest of our community. We will make sure Carla, Jonathan and the entire team receives your feedback, they will be thrilled to hear your kind words. Thank you very much.
Steven managed the job though out and answered any question before, prior and after, giving us an excellent customer experience.
Angus did the job with a great level of politeness, tidiness and efficiency and kept us informed about the process on the day.
The whole experience from start to finish from both was very professional.
Date of experience: 12 December 2024
Reply from Rentokil Property Care
Julie, thank you for the wonderful review of our service. It is great to hear that you are happy with our service and we will ensure your feedback is shared with Steven, Angus and the rest of the team, they will be delighted. Thank you very much.
The work was done efficiently, quickly and professionally, with minimum disruption and mess. Care was taken to protect carpets and furniture properly, and the work was completed in less than three days.
Date of experience: 16 December 2024
Reply from Rentokil Property Care
JG, thank you for taking the time to share your experience with us. We're delighted to hear that you were happy with the level of service provided. We'll be sure to pass on the kind words to all involved. Thank you.
Helpful and friendly workers who were efficient and tidy, taking care of our property and immediate environment.
Date of experience: 04 December 2024
Reply from Rentokil Property Care
Peter, thank you for taking the time to leave a review and sharing your experience with us. We will be sure to pass on the kind words to all involved. Thank you.
Staff were really friendly and helpful all the way through. Work was carried out quickly and efficiently with a 30 year guarantee provided. Was well impressed with their professionalism.
Date of experience: 29 November 2024
Reply from Rentokil Property Care
Dee, we are delighted to receive your five-star feedback and hear how impressed you have been with our service. Your review means a lot to us, and we will share it with all of the team. Thank you very much.
Date of experience: 15 November 2024
Reply from Rentokil Property Care
Tony, thank you for your review. It's great to hear you received 5-star service. Our team will be very happy to receive your feedback.
From the first phone call I felt at ease with all members of staff Carla was polite and pleasant when we had to rearrange the job Cameron bumby was very professional advising and answer ing my questions the workmen Jason stowe and Jonathan Jones arrived and left to the agreed times they advised me of why and what they were doing and left the property clean and tidy a real pleasure to have spent the day with them overall a job well done
Date of experience: 04 November 2024
Reply from Rentokil Property Care
Tony, we are so happy to hear that our team provided you with 5-star service and grateful that you took the time to share your feedback with us. Carla, Cameron, Jason and Jonathan will be very pleased to receive your kind comments. Thank you very much.
Everyone I've dealt with at Rentokil has been brilliant, including the the Contracts Team on the desk. The workmanship has always been punctual, high-standard and the people who've come have been invariably very pleasant and helpful.
Date of experience: 15 November 2024
Reply from Rentokil Property Care
Mr Peacock, we are so happy to hear you enjoyed your experience with us and very grateful for your feedback, it means a lot to us. The team will be delighted to receive your comments. Thank you very much.
From first phone call to work being completed, everyone I’ve dealt with at rentokil has been superb. Simon Klugman Came out and did his assessment and went above and beyond to help me and referred me to the damp proofing team. Simon also returned when the joiner Jonathan Jones and Jason Stowe were on site to make sure everything that needed doing was done.
I didn’t catch the name of the two guys who did the damp proofing work. They were from Doncaster and both pieces of work was done well and they were all courteous, on time and friendly. We even had some good banter about our football teams!
I would highly recommend rentokil and wouldn’t hesitate to use them again.
Date of experience: 11 November 2024
Reply from Rentokil Property Care
Mr Denton, thank you for the wonderful review of our service and for recommending us! It is great to hear that you are happy with our service and we are so grateful that you took the time to share your feedback with us. We will ensure your comments are shared with Simon, Jonathan, Jason and the rest of the team, they will be delighted. Thank you very much.
Professional approach, detailed in explanations, of task.
Very polite and helpful.
Date of experience: 11 November 2024
Reply from Rentokil Property Care
Mrs & Mr Ernes, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience with us. We will be sure to pass on the kind words to all involved. Thank you.
Rentokil was quick to respond to my request. The surveyor, Lloyd Jones, was prompt, courteous, knowledgeable and took time to explain the issues and process. The person who attended to the treatment, Lewis Walker, was similarly courteous and took the time to explain the procedure and the safety aspects. Minimum hassle.
Date of experience: 08 November 2024
Reply from Rentokil Property Care
Mr Yeo, thank you for your 5-star review. It is lovely to hear your kind words of appreciation for Lloyd and Lewis. We will ensure your feedback is shared with them both. Thank you very much.
I have used Pav on a few occasions now to help with damp issues in my properties.
Can't recommend the company enough !
Date of experience: 01 November 2024
Reply from Rentokil Property Care
Jasdeep, thank you so much for giving us 5-stars. Pav will be delighted to receive your feedback. Thank you also for your recommendation to others, it is very much appreciated.
Jayden and James were really helpful with a tricky situation. Thank you
Date of experience: 06 November 2024
Reply from Rentokil Property Care
Hello Jen, thank you so much for taking the time to provide a review. We really appreciate your feedback and will pass on your feedback to Jayden and James. Thank you.
I asked Rentokil to deal with my damp proofing as I know they are a trustworthy company and they did not disappoint. They were professional from start to finish. Salax the surveyor was polite, thorough and explained exactly what needed to be done and was readily available for any questions I had. Mia was also very helpful and kept me up to date and there was no pressure for the work to be done as I had problems finding a builder. Daniel the plasterer done a great job, he was professional, cleared everything away when he was finished and respected my property. I was very pleased with the work carried out and would not hesitate to use this company again if I need to.
Date of experience: 04 November 2024
Reply from Rentokil Property Care
Anne, we are delighted to receive your five-star feedback and hear how impressed you have been with our service. Your review means a lot to us and we cannot thank you enough for the wonderful comments. We will be sure to pass on the kind words to Salax, Mia, Daniel and all involved. Thank you.
Very good service from survey to injecting new damp course. Arrived on time and did a very good job. Cleaned up well after work carried out.
Date of experience: 01 November 2024
Reply from Rentokil Property Care
Philip, thank you for taking the time to review your experience with us. We are delighted to hear that you were happy with the service provided
and will ensure your feedback is shared with the team. Thank you very much
I had woodworm treated, and a small amount of exterior damp treatment was carried out. At every stage of my contact with Rentokil, their staff were polite, friendly, responsive, and informative. They seemed very thorough, and their timekeeping was excellent.
The clearing up was perhaps slightly less high standard.
Date of experience: 02 November 2024
Reply from Rentokil Property Care
KD, thank you for taking the time to share your experience with us. We're delighted to hear that you were happy with the level of service provided and your comment regarding clearing up has been duly noted. We will be sure to pass on your kind words to all involved. Thank you.
Isaac came and did a very thorough survey for woodworm. He confirmed it in the garage where we suspected it and then went above and beyond by searching the loft space as well. Lovely guy; explained everything. Matt came and treated the timbers thoroughly; again, great guy, good information given. Both were on time, worked efficiently and cleanly and gave clear instructions about the treatment.
Date of experience: 25 October 2024
Reply from Rentokil Property Care
K J F, we are thrilled that you enjoyed your experience with us. It is our pleasure to provide the best possible service and are very happy to hear that this commitment was reflected in your visit. Your feedback will be shared with Isacc, Matt and the entire team. Thank you.
Great communication and project planning from Jaden, excellent contractors to do the job, incuding James, who was so kind, and talked me through the job thouroughly, he was also very trustworthy and I was very happy to leave him in my house whilst at work. The same goes for Roman who carried out installation of vents, again very thorough and genuinely cared about doing a good job. The plasterer (who's name I didn't get) was also fantastic. Such a great team, and company, highly recommended!
Date of experience: 21 October 2024
Reply from Rentokil Property Care
James, we are so grateful to see this fantastic review and that you would be happy to recommend us. Our team strives to keep our customers happy and this positive feedback lets us know that our team are doing just that! Your comments will be shared with Jaden, James, Roman and the entire team. Thank you very much.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
