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The man that came out and installed my wifi, was very helpful and went through how to use, if anything with wrong, tested network in all rooms in my house and outside my house.. he didn't leave until I knew everything was working perfect and I was happy. Would highly recommend and especially for the older generation he was extremely experienced and helpful in dealing with any questions I had to ask. Thank you.
The experience was made great because Dawn took ownership of the problem. Too often these days it is no longer the case, she is a real asset, look after her.
I had been using rural Wi-Fi for many years as options in my area was very limited, I have to say I had a very good experience with rural always very helpful, great support team and always friendly.
Anybody who is considering using these I would highly recommend, the only reason I have left them is fiber is now in my location.
Thanks, Rural team.
Claire dealt with my call and I cannot speak highly enough of her customer service. She was very thorough and left no stoned unturned to get to the bottom of why my internet was not working. As it turned out it wasn't an issue with Rural Wifi but my router.
Rural WiFi provides broadband to urban and rural areas of Ireland. We provide 100% connectivity across Ireland, with one of our four broadband solutions - Fibre, Wireless, Satellite and 5G. We understand that dependable internet access is crucial, and our mission is to ensure that even the most remote locations have reliable connectivity Why Choose Rural WiFi? Wide Coverage: Reliable connectivity in even the most remote areas. Flexible Solutions: Options for fibre, wireless and satellite internet to meet your needs. Top-Notch Support: Award winning customer service for seamless installation and support. Clear Pricing: Transparent costs with no hidden fees. Community Commitment: A small Irish business dedicated to local service and support. At Rural WiFi, we go above and beyond to ensure you stay connected, offering personalised support every step of the way. Our engineer call-out service is available to optimise your internet speeds and ensure you get the most out of your connection. We're committed to delivering the best possible experience and making sure you stay seamlessly connected. Choose Rural WiFi for dependable internet access and outstanding customer care.
Rural WiFi, Perigord House, D15W5YW, Dublin 15, Ireland
The man that came out and installed my wifi, was very helpful and went through how to use, if anything with wrong, tested network in all rooms in my house and outside my house.. he didn't leave until I knew everything was working perfect and I was happy. Would highly recommend and especially for the older generation he was extremely experienced and helpful in dealing with any questions I had to ask. Thank you.
Date of experience: 18 October 2024
The experience was made great because Dawn took ownership of the problem. Too often these days it is no longer the case, she is a real asset, look after her.
Date of experience: 12 December 2024
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with usIf there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
The efficiency & helpfulness of all the staff from booking to installation
Date of experience: 29 November 2024
Reply from Rural WiFi
Hi Clare, Thank you so much for taking the time to leave us a glowing 5-star review!
I had been using rural Wi-Fi for many years as options in my area was very limited, I have to say I had a very good experience with rural always very helpful, great support team and always friendly.
Anybody who is considering using these I would highly recommend, the only reason I have left them is fiber is now in my location.
Thanks, Rural team.
Date of experience: 04 December 2024
Reply from Rural WiFi
Hi Jason, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Ciara was extremely professional, friendly and solved any queries I had in short time. A credit to the company.
Date of experience: 22 November 2024
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Very good customer service, just leaving due to needing TV aswell as broadband
Date of experience: 01 December 2024
Reply from Rural WiFi
Hi Ian, hank you so much for taking the time to leave us a review! We truly appreciate your kind words and your support of our business.All the best, Rural WiFi
Many thanks for the immediate response to our problem. Rural WiFi great and very friendly team, credit to all who we encountered, hats off to all and a big five stars well deserved.
Date of experience: 25 November 2024
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Claire dealt with my call and I cannot speak highly enough of her customer service. She was very thorough and left no stoned unturned to get to the bottom of why my internet was not working. As it turned out it wasn't an issue with Rural Wifi but my router.
Date of experience: 25 November 2024
Reply from Rural WiFi
Hi Ann, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Claire in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I have been with Rural WiFi for close to 1.5 years now. For the last 30 years of my adult life I have never experienced so consistently amazing customer service (absolutely every single ocassion).
@Rural Wifi Team, Management and owners. You customer service is unparalleled. CONGRATULATIONS!
Date of experience: 25 November 2024
Reply from Rural WiFi
Hi Marcin, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Charged €50 to have someone wander around inside the house with a 4G and 5G simcard and tell me the signal isn't good enough. I could have done that in 20 seconds on the phone if I knew that was the extent of their abilities.
Extremely bad service, feels like they scammed me out of €50. If anyone has poor phone service inside their house you already know not to try and engage Rural Wifi's services. They don't do anything else.
Editing as I can't reply to the response - the description of what occurred is not unfair and exactly what happened from the 'engineer' visit. There was no possibility to install or test anything external, which the engineer told me directly himself.
That said, Rural WiFi have reached out since and clarified that they do provide these services and will send out a new engineering team to do these checks and tests. However, you should please clarify with your internal teams the situation before writing these responses.
Date of experience: 20 November 2024
Reply from Rural WiFi
Thank you for your feedback, and we’re truly sorry to hear about your experience. Your concerns are important to us, and we want to make things right.
Our engineer call-outs are designed to test all available options, including 5G external devices, satellite broadband, and fibre (where available), to provide you with the best possible solution for your location. Saying that we "don’t do anything else" is unfair, as we strive to offer diverse and tailored connectivity options to meet different needs.
The €50 fee helps cover the engineer's time, travel, and petrol costs, ensuring a professional assessment and installation experience. As a small Irish company, reviews like this can be particularly damaging, and we hope you’ll reconsider.
A member of our team will reach out to review your case and work with you to find the right solution.
Thank you for allowing us the opportunity to improve your experience.
I have had a very good experience with Rural wifi. The communication was clear, the tech engineer who came to my home was a total gentleman and a clear communicator. He was able to get my wifi working in a good manner after years of struggle with wifi in my particular location. Would recommend!
Date of experience: 19 November 2024
Reply from Rural WiFi
Hi Patricia, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I was reluctant to sign up at first given all the other options out there but I found myself in a situation where Rural wifi was my ONLY option for my particular circumstances and I'll tell you what, I absolutely cannot fault them. I was using their 4g router for over a year with absolutely zero problems. I recently upgraded to a 5g router, so far so good. But the best thing about Rural wifi is the customer service. It is, hands down, THE BEST customer service I've ever dealt with and that goes a long way. I dealt with Dawn mainly and she was fantastic and lovely to deal with. The customer service is enough to keep me as a lifetime customer regardless of my future location. 5 stars.
Date of experience: 21 November 2024
Reply from Rural WiFi
Hi Brian, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Dawn in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I honestly can’t believe any of the 1 star reviews on here and am convinced they are confusing the company with another. The customer service of Rural WiFi alone would keep me onboard as a loyal customer for the foreseeable future as well as recommending them to family and friends - the best of any company I have dealt with, not just any internet solution company. I dealt with Chris & Dawn on initial set up and Padraig for my renewal and all were friendly, professional, efficient and went above and beyond what I have come to expect as typical service. On top of all of that - we’ve had zero issues with our service the entire time we’ve been customers and we are a household heavily reliant on good internet connection and speeds (3 TVs with firesticks, phones, tablets and 2 working from home).
Date of experience: 20 November 2024
Reply from Rural WiFi
Hi Dearbhla, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
The team made the changeover very easy and have given us a great service so far. The coverage is a lot better than with previous provider. Very happy to have made the change
Date of experience: 19 November 2024
Reply from Rural WiFi
Hi Adrian, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
The customer service Agent was very kind and resolved the issue without a problem. I'm very happy with the service
Date of experience: 18 November 2024
Reply from Rural WiFi
Hi, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Absolutely amazing. From the flawless wifi we are now receiving to the incredibly friendly and helpful staff, everything about our experience has been positive. Happily recommending to all our family and friends, would leave 10 stars if I could!!!!
Date of experience: 18 November 2024
Reply from Rural WiFi
Hi Sinead, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Short delay after application, helpful technician on site. Installed and up and running within hours. Signal in a poor area is good enough to work remotely. If the Wifi remains this good, it’s a great service. Thanks
Date of experience: 13 November 2024
Reply from Rural WiFi
Hi Tim, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I've been with Rural WiFi for almost three years now, including the past year for remote work. It's been reliable, with very little issues. Over a year ago, I received an upgrade that noticeably improved the speeds and reliability. Customer support has been great; Ciara will sometimes call to ensure everything is running smoothly and ask if I need any assistance. I highly recommend this service, as reliable broadband can still be scarce in rural areas, and having this support makes all the difference.
Date of experience: 17 November 2024
Reply from Rural WiFi
Hi Grainne, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Ciara in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Highly recommend the customer service team at Rural WiFi. Dawn, Ciara & Clare have gone above and beyond to assist me with any issues that I was having. The support offered by all have been exceptional and waiting time to answer the phone is minimal. Fantastic service from a group of people who thoroughly enjoy Thier work.
Date of experience: 15 November 2024
Reply from Rural WiFi
Hi Arthur, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Had a verypositive experience whilst dealing with Luke Caroll. He is a professional and attentive young man who made my sign up experience very straightforward. Many thanks Luke
Date of experience: 14 November 2024
Reply from Rural WiFi
Hi Martin, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
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