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The man that came out and installed my wifi, was very helpful and went through how to use, if anything with wrong, tested network in all rooms in my house and outside my house.. he didn't leave until I knew everything was working perfect and I was happy. Would highly recommend and especially for the older generation he was extremely experienced and helpful in dealing with any questions I had to ask. Thank you.
The experience was made great because Dawn took ownership of the problem. Too often these days it is no longer the case, she is a real asset, look after her.
I had been using rural Wi-Fi for many years as options in my area was very limited, I have to say I had a very good experience with rural always very helpful, great support team and always friendly.
Anybody who is considering using these I would highly recommend, the only reason I have left them is fiber is now in my location.
Thanks, Rural team.
Claire dealt with my call and I cannot speak highly enough of her customer service. She was very thorough and left no stoned unturned to get to the bottom of why my internet was not working. As it turned out it wasn't an issue with Rural Wifi but my router.
Rural WiFi provides broadband to urban and rural areas of Ireland. We provide 100% connectivity across Ireland, with one of our four broadband solutions - Fibre, Wireless, Satellite and 5G. We understand that dependable internet access is crucial, and our mission is to ensure that even the most remote locations have reliable connectivity Why Choose Rural WiFi? Wide Coverage: Reliable connectivity in even the most remote areas. Flexible Solutions: Options for fibre, wireless and satellite internet to meet your needs. Top-Notch Support: Award winning customer service for seamless installation and support. Clear Pricing: Transparent costs with no hidden fees. Community Commitment: A small Irish business dedicated to local service and support. At Rural WiFi, we go above and beyond to ensure you stay connected, offering personalised support every step of the way. Our engineer call-out service is available to optimise your internet speeds and ensure you get the most out of your connection. We're committed to delivering the best possible experience and making sure you stay seamlessly connected. Choose Rural WiFi for dependable internet access and outstanding customer care.
Rural WiFi, Perigord House, D15W5YW, Dublin 15, Ireland
I signed up to Rural Wifi 2 weeks ago to find out only at payment stage that the service was being subcontracted to a 3rd party Big Blu. I specifically told them that I wanted the broadband for work purposes and they said my best option was Satellite Broadband. However when it was installed it was not compatible with VPN connections and would never had worked for me. I have spent 2 weeks trying to get the matter resolved. I originally paid €100 for installation and €45 monthly service. The lady in Rural Wifi said 2 weeks ago she would request a full refund but that it was no longer anything to do with Rural Wifi and was in the hands of Bigblu. Eventually today 2 weeks later Bigblu have said they will only give me a refund if I return the equipment. This would require me to hire someone to go up and take down the satellite dish and then pay for courier to return the equipment. I would reckon this would be quite expensive. All in all I would not recommend Rural Wifi as they seem to subcontract their work and then wipe their hands of the situation.
Date of experience: 17 April 2020
Rural WiFi have to be the worst broadband provider in Ireland. You can't download anything unless you are prepared to wait hours on end, can't use more than 1 device connected to the Internet at one time, trying to play any video game online may as well be a joke. Absolutely crap service and when phoned up couldn't even tell what mbs they are sending out. Full on broadband scam.
Date of experience: 27 March 2020
Great package options are available for rural broadband across Ireland.
Date of experience: 18 March 2020
I am unable to connect more than 1 device and am now being asked by 3 top top up even through I am an unlimited customer.
Can not get through to customer services.
Terrible
Date of experience: 16 March 2020
Awful.. you’ll spend more time steaming than streaming.. no way to access the router channels.. 1 & 2 seem to be good but like the rest of people who are having a hard time with it we are on channels 3 and up.. I guess some people’s money is better than others 🤷�♂�.. I’m on 1.1megs at the moment.. should be called rural dialup.. just don’t dial us. Ide send them an email but snail mail be quicker.. overall it’s desperate..
Date of experience: 02 March 2020
Date of experience: 10 February 2020
I have been trying to get through to them on the phone for the past five days. I have left four messages and have been on hold for an hour in total. Someone phoned me back finally after I had to get angry on their answering machine. Only to disconnect me after I explain the problem. The problem being I have no Internet and have had no Internet for a week. When I do have it I have to reset the router at least three times a day to keep the little Internet I have going. Do yourself a favour and find another Internet provider.
Date of experience: 10 January 2020
Terrible service. Good for the first week then nothing. Even tried there satellite options it’s even worse. Also no support on the phone and there not very good at giving refunds even though you can cancel within 14days which they advertise. If I could give -102 stars I Would. Run for the hills and stay away from them not worth the hassle.
Date of experience: 08 January 2020
Terrible no connection all over Christmas up to date
Tried calling support on the call for the first time for an hour and 30 minutes with no answer on hold the entire time
Called again answered after 30 minutes on hold advice turn off the router for an hour and 45 mins and then try again.
Run from them do not use!!!
Date of experience: 07 January 2020
Run for the hills - Do not and I mean Do NOT go with this internet provider. I wish there was a -100 star for this company.
My timeline
1. Internet installed -good for one month
2. Internet connection dropped in the second month - roll on calls to customer service etc. Not one person called back.
3. Now I have to use my mobile phone connection for broadband.
4. What I featured out - internet is about fair off peak, I can open my emails just about - on peak, forget it - you just won't get online.
I am hoping to get out of my contract
Take my advice - look elsewhere for your broadband ( I laugh as I type the word broadband as its actually really like dial up!)
Date of experience: 27 November 2019
Would really have given zero stars. Booked and paid in full for installation giving two weeks notice. Still waiting for installation after a further five weeks from paying. Staff either try to fob you off, mislead you or play dumb and simply say they don't know. Awful experience and that's before trying it. Stay well clear. Will try others, for example Irish Satellite Broadband.
Date of experience: 06 August 2019
If there was an option to give 0 stars that’s what I would be giving.
Horrendous service, I was lied to on the phone when asked was I through to “imagine� broadband. Promised a hotel voucher for inconvenience which I still haven't received nearly a week later , basically spent nearly 3 weeks waiting for WiFi which I had to cancel as nothing was happening. Very poor and really not good enough, would definitely NOT recommend.
Date of experience: 29 July 2019
I would award -5 stars but that isn't one of the options. Two months of the worst internet I have ever experienced and their 'technical' department has ignored my emails. I have 6 weeks of screenshots showing what a poor service I have received. I paid for a company to come out and fit a three-meter extension to my antenna and we have pointed it to all the local phone masts.
Signed up for a two-year contract and they think they can hold me to that, but they're wrong. Consumer law in Ireland states that if an item, or service, isn't up to the standard that it was sold to you the supplier has effectively broken that contract. I have told them to stuff it and if they want their equipment back they will have to refund me the initial cost. You can get more information here and remember, the law is on your side in the case of bad service.
Date of experience: 14 May 2019
I've been with Rural WiFi since Feb 2017. At that time the download speed was no less than 25Mbps on average, with close to 60Mbps early in the morning and at night (2 am). Today (November 2018) the average is 5Mbps and at 2 am or very early in the morning, I get 18 to 20 Mbps. Upload has the same bad trend. Support is pretty useless: they don't acknowledge the crazy contention ratio and most of the time don't even answer. When they answer simply they reset the SIM (whatever that means) but nothing really change. Looking now at other options.
Date of experience: 09 November 2018
Rural Wifi (3 network)
www . speedtest .net/result/7445790379
PING 28ms
DOWNLOAD 0.69Mbps (horrible)
UPLOAD 14.85Mbps
with good signal strength
You're at the mercy of the 3 network and have to deal with their congestion. Customer service can't do much about the back-end network .. they continue to tell me its my signal and offered to up sell me some antennas (I already have my own external ones..) How can it by my signal strength when I'm 75% constantly and can get such a difference in upload/download speeds .. it's congestion or throttling .. either is unacceptable when paying for unlimited :/
I would ask anyone thinking of posting anything above a 1 star to do some form of speed test at 8-9pm and post it along with your review, thanks. I'd love it people who have already posted would edit with a similar speed test.
4am you'll get decent speeds (45mbps .. ) but anywhere close to peak you'll be in the range of 1-5mbps .. do not get 3/ruralwifi is you plan to use the internet in the evenings, it's that simple.
Date of experience: 04 July 2018
Great mobile wifi. No hassle with it. Simply plug it in and your ready to go. Runs Netflix and all the usual services.
Date of experience: 23 May 2018
The only ones selling google home in Ireland. Fast and reliable. Highly recommend
Date of experience: 21 May 2018
Have been using rural WiFi for about 2 years now as I have no other broadband providers (fibre) in my area.
We have 3 people in the house continually using Netflix or nowtv or youtube and never have a problem with lag.
The connection is always fine.
I have the unlimited bundle which works out about €48 a month, and don't have to worry about going over my limit.
Have recommended ruralWiFi to a few friends and they are happy with the service also.
Date of experience: 17 April 2018
I live just outside of Dublin but until recently there was no way of getting a decent broadband. Rural wifi nailed it. Thank you
Date of experience: 14 April 2018
I bought Google Speaker from them. Fast delivery and no problems at all. They even helped me to set it up
Date of experience: 13 April 2018
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