Product came on time
fit is true to size
Excellent quality
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Bought a Soul Star jacket from ICKX in Sydenham. It was already an extremely good price (£55) but because I buy quite a lot there I was given £5 off. I fell in love with the colour (bright yellow) but was a bit concerned that, at that price, it would be poor quality. I was wrong; it’s easily as good quality as a jacket costing six times as much. It’s lightweight yet beautifully warm. Best of all, I’ve had loads of compliments about it which, when you’re a vain old dude like me, is very gratifying. Thanks Soul Star!
Ordered the wrong size and got in touch with soulstar and they said they would chanpge the size for me as my goods had not been dispatched yet which they did and the shorts i purchased are great quality
Excellent customer service. Made a mistake with my order and they amended it fairly quick.
Company details
Written by the company
Order the latest men's clothing online now! From basic tees to stand out street wear.
Contact info
James Darby Building, NG17 7LA, KIRKBY-IN-ASHFIELD, United Kingdom
- websales@soulstarclothing.com
- soulstarclothing.com
Verified
Good jacket
Product came on time
fit is true to size
Excellent quality
Date of experience: 27 October 2024
Verified
Where is my order!!!
Date of experience: 20 October 2024
Verified
Great service and staff is so kind
Date of experience: 27 September 2024
Superb quality and styling at an amazing price
Bought a Soul Star jacket from ICKX in Sydenham. It was already an extremely good price (£55) but because I buy quite a lot there I was given £5 off. I fell in love with the colour (bright yellow) but was a bit concerned that, at that price, it would be poor quality. I was wrong; it’s easily as good quality as a jacket costing six times as much. It’s lightweight yet beautifully warm. Best of all, I’ve had loads of compliments about it which, when you’re a vain old dude like me, is very gratifying. Thanks Soul Star!
Date of experience: 12 September 2024
Verified
Verified
Very satisfied with the product I would…
Very satisfied with the product I would recommend to everyone ���
Date of experience: 05 September 2024
Verified
I ordered the product paid for it and…
I ordered the product paid for it and then you emailed to say the product was no longer in stock, pointless exercise
Date of experience: 03 September 2024
Verified
Excellent customer service
Excellent customer service. Made a mistake with my order and they amended it fairly quick.
Date of experience: 31 August 2024
Verified
you pay for what you get !
Date of experience: 14 August 2024
Verified
Ordered the wrong size and got in…
Ordered the wrong size and got in touch with soulstar and they said they would chanpge the size for me as my goods had not been dispatched yet which they did and the shorts i purchased are great quality
Date of experience: 08 August 2024
Verified
Poor quality
Stitching came undone after about an hours use. Left a hole so they've been immediately demoted to work ware. Quality is poor.
Date of experience: 07 February 2024
Reply from SoulStar Clothing
Apologies for the delay in response. With regards to the hole, we apologise for this. We can assure you that this doesn't happen often and we aim to keep customers happy with the best quality product.
Verified
This shipping time
This shipping time
And the texture of the coats
Date of experience: 20 January 2024
Reply from SoulStar Clothing
Thank you for your feedback and we look forward to your next Soulstar order coming through
Verified
I haven’t received my package
Date of experience: 09 December 2023
Reply from SoulStar Clothing
Hi Amy,
We are sorry that you are not happy. The delay in your order was due to a communication error. Despite numerous attempts to contact you via multiple contact methods we didn't get this resolved until Thursday 14/12/23. Your package was sent out on the very night we resolved the issue. You should receive this within the next couple of days.
Thank you
Verified
Reply from SoulStar Clothing
Thank you so much for your review! We look forward to your next order!
Verified
Awful delivery
It’s been 10 days and I have not heard anything about my delivery
Basically just scammed me
Date of experience: 31 October 2023
Reply from SoulStar Clothing
We apologies for the delay in getting your order to you. I have checked our records and it appears your order was deliver today 9/11/23
Verified
My son is happy with his coat
Date of experience: 17 October 2023
Reply from SoulStar Clothing
Thank you.
We are glad that you are happy with your order.
Soulstar
MJ Carbon Camo Jacket Quality problems.
Having had the MJ CARBON Camo &Cord Jacket for 6/8 months and only worn occasionally, I am disappointed with the finish of both button holes and buttons, ALL, ALL of which have had to be replaced. The button holes have ALL frayed and there's some seams that have not 'caught' the material.
I really didnt expect these faults being a British made garment. NOTE... Cant find the jacket on your website. I guess, discontinued... ?
Date of experience: 28 July 2023
Reply from SoulStar Clothing
Dear Customer, we are very sorry you are not happy with your purchase. please be sure to contact our customer service team with your order number so we can look further into this issue.
Verified
It’s a very good clothing company where…
It’s a very good clothing company where I bought bought a summer jacket. It was amazing in quality & price & delivery was on time as well.
Date of experience: 13 June 2023
Reply from SoulStar Clothing
thank you so much for your 5 star review and we are glad you are happy with your purchase :)
Verified
Quality is good
Date of experience: 09 April 2023
Reply from SoulStar Clothing
thank you so much for your review, we are so glad you are happy with your purchase :)
Verified
Communication is slow
Communication is slow, the item I ve purchased does not look even near on the web site also I have to pay postage to send it back (today). I am disappointed
Date of experience: 21 March 2023
Reply from SoulStar Clothing
Dear customer, we are very sorry you are unhappy with your order. We work Monday - Friday 10am - 6pm, unfortunately you messaged out of hours Friday night so we did not reply until first thing Monday morning. We also do state in the returns policy that we do not offer free returns, only free standard UK delivery. If there is anything else we can do to help please contact our customer service team, we will be more than happy to assist.
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