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Temu has so many different gadgets, many usefull and inexpensive. I sit through the site just looking through all their products.
Their estimate delivery date is almost always accurate. I have zero issues returning an item. I click on every coupon and sometimes get lucky with a great deal. I appreciate temu price adjustment option. It adds up.
They sell damaged and defective products and do not compensate you for anything
Ticket ID: 1736886546141883 and many others tickets were rejected by their useless team even though I provided clear pictures of the damaged products.
Incompetent customer service that are useless just like their bots. I hope they get banned from selling in the EU very soon.
The T shirt I ordered great in the picture; turned out to be a cross between cheap plastic and some cotton. Absolutely unwearable, explains why it was so cheap.
The kitchen accessories were partially rusted- no self- respecting store would carry them in real life.
We literally threw away everything. And especially after reading about how they source, never again Temu. It‘s far better to pay a little more on Amazon.
Item delivered to wrong address, Temu has refused to refund me after investigating. There is no buyer protection at all, I've had to go through my bank now as you've just committed an offence by not delivering my goods which I PAID FOR! You are scammers.
Temu is an e-commerce company that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
31 St. James Avenue, 02116, Boston, United States
Temu said my order was delivered. But I never received it. I followed their instructions to get a refund and once I hit submit, I got an automated response ‘declined, we have proof the courier delivered your order’. That proof was a photo of a package on a doorstep that wasn’t mine nor my neighbors.
There is nothing I can do I guess if they are going to call that proof. I won’t order from them again. Most of the stuff is junk anyways. The quality is lower than you expect.
Date of experience: 16 January 2025
They sell damaged and defective products and do not compensate you for anything
Ticket ID: 1736886546141883 and many others tickets were rejected by their useless team even though I provided clear pictures of the damaged products.
Incompetent customer service that are useless just like their bots. I hope they get banned from selling in the EU very soon.
Date of experience: 16 January 2025
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
I'm kind of surprised at all the negative reviews. I've been ordering from Temu for a while, and I order often. Almost everything has been good quality for the price, their customer service has been good ... I like them.
Date of experience: 16 January 2025
Reply from Temu
Hello, thank you for shopping with us and sharing your 4-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Used to enjoy a bit of shopping at temu but now with a minimum order of 25€ and the voucher offers getting less and less it is not so attractive to shop anymore. It's only a matter of time before it will disappear like wish and so on...
Date of experience: 16 January 2025
Reply from Temu
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
I'd put no star if I could. The automated system keeps you on hold for more then half an hour, then just hangs up before putting you through to a live person. My package through Temu, which I'll never order from again, because they use Raven Force, as their courier, has been saying for 2 days it's on the truck for delivery. So I've emailed and called and have been unsuccessful in reaching anyone. They don't answer at all. This is horrible customer service and I'm not sure how they continue to run this way. My package which was expensive is no where to be found, its saying it's on the truck for delivery for 2 days now and there is no one who responds to tell me where my package is. Temu is no help either. They just keep saying if not received after more than the month since I bought it, they can do something. So unprofessional and I will never order from TEMU again because they use Raven Force as their courier. Horrible experience. No updates online and they refuse to answer emails and phone hangs up. So so unprofessional. Never again.
Date of experience: 16 January 2025
Reply from Temu
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Item delivered to wrong address, Temu has refused to refund me after investigating. There is no buyer protection at all, I've had to go through my bank now as you've just committed an offence by not delivering my goods which I PAID FOR! You are scammers.
Date of experience: 16 January 2025
Reply from Temu
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
I do not recommend buying through temu. They take a long time to send the order, the shipping too. When it arrives in the destination country, they send it through a frivolous, very slow carrier who has problems putting the package in the box. They do not put it in, they do not write a reason, at most they just send you a message that they will deliver it the next day. I waited for the package for more than 4 days, with a delay. Most sellers also sell low-quality goods. Agents are also frivolous, they do not know, they do not want to answer a simple question, I am writing about something else, the opposite. They do not know how to transfer credit to the account.
Date of experience: 30 December 2024
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Yes they are cheap but after order so much stuff and half the time it’s broken,torn or stinks! That adds up after a while and it takes close to a month to receive your stuff. It’s really not worth it at all!
Date of experience: 16 January 2025
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Don’t use TEMU.
I Ordered vinyl flooring - came with boxes opened. I returned them via EVRI as Temu required.
Half the packs are still with EVRI depot - looking at the tracking some have been delivered back to Temu.
The issue is - TEMU is asking me to chase EVRI so I can get my remaining refund which is THERE responsibility.
This has been going on for weeks - if I could give this less than 1 star I would - shocking customer service - I will never order from TEMU again - The items value is over -£200 pounds. Better off using Amazon / EBay is my advice ! No point in having a return service with your designated courier if you don’t take responsibility for that courier.
Date of experience: 12 December 2024
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Download our app and get this tool set for free, until you add it to your basket when it suddenly costs over £92!
A total scam, avoid at all costs.
Date of experience: 16 January 2025
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu Team
I have used Temu twice over the past six months, and my experiences were disappointing. While the prices are low, the quality reflects that—products are made with inexpensive materials, poorly constructed, and often poorly fitting. Most items are made from cheap plastic or polyester, which are environmentally harmful as they degrade very slowly. Given these issues, I have decided to delete the app from my phone and will not order from Temu again.
Date of experience: 07 January 2025
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
i wanted to return an item as free returns advertisement but they offer me a way that there isn't to my area and not the same way they delivered the item (way that of course there is) so must keep the item in good or bad condition
Date of experience: 16 January 2025
Reply from Temu
Hello Elias, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The T shirt I ordered great in the picture; turned out to be a cross between cheap plastic and some cotton. Absolutely unwearable, explains why it was so cheap.
The kitchen accessories were partially rusted- no self- respecting store would carry them in real life.
We literally threw away everything. And especially after reading about how they source, never again Temu. It‘s far better to pay a little more on Amazon.
Date of experience: 12 December 2024
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution and can take up to 30 days. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
items were well packed and arrived on time but importantly they use royal mail which is a real bonus rather than one of the cheap carriers where thing do nit turn up
Date of experience: 14 January 2025
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have now used Temu numerous times. Depending on products, I order on Amazon or Temu. As of now, all was delivered within timeframe, quality was ok to good. In some cases I have had exact same product as Amazon for less than have the price. I have also asked twice for reimbursement: once product was not exactly what I expected, and once it was very slightly damaged. In both cases, they paid back with the option to have a credit, which I did and used later. They did not require to send the products back either (they were both <15$ each)
Date of experience: 15 January 2025
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
They have a good amount of stuff for cheap
Date of experience: 15 January 2025
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Worst experience to order products in temu
Date of experience: 13 January 2025
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
So I ordered a set of keycaps a month ago (before Christmas) and while the order shipped very fast and cleared customs within one week, since the 29th of December the order hadn't received a single update.
Upon reaching out to customer support they told me to wait a little further and if my order's status doesn't update and exceeds 15 days I would get a refund and IF the package eventually arrived, I would get to keep it without needing to return it as their policy states.
So, there was no update for more than 15 days and the refund happened automatically.
After two days(meaning today) I get an email saying that my order has been delivered to the local courier center so I went to get the package as the customer support told me I could have it. When I asked for the package they wouldn't give it to me saying that temu told them to ship it back.
I go back home and contact customer support again and tell them what's going on. They tell me that I can keep the package with no issues and after explaining that the courier wouldn't let me get it, they kept jerking me around for more than 1 hour replying to emails and to other tickets they opened and closed almost immediately, they tell me that the issue has been escalated and will be looked into. After 5 minutes I receive an email saying that the order has been refunded and the package is not at my local courier center, which is a lie. After 1 hour I get another email saying that the package has returned to their warehouse and that is why it could not be delivered to me which is another lie as the courier CLEARLY declared that I REFUSED the delivery and they had to send it back.
I even offered to make another order while I was still chatting with the customer support, at a reduced price, so I could get my package before it was sent back but they straight up refused and tried to bribe me with a 20% coupon. I would not trust a company that doesn't even abide by its own policy and they have to lie and jerk around a customer like this to save face and 30 bucks.
Update: As you can see, they replied to my review asking for information so they can look into it and they replied the exact same lies they fed me yesterday. That the package has been sent back to their warehouse. Meanwhile THEY told the courier to ship it back and as of the "why" it was shipped back they told them to say that I REFUSED delivery which is a LIE.
Date of experience: 15 January 2025
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I will never order from this company anymore. I placed my order on December 25 and today is 1/14/25 still no order received. They get your money and take their time send you your items. Never again
Date of experience: 25 December 2024
Reply from Temu
Hello Dora, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Temu is not an authentic company to order items from,I ordered three items last month on 6th and they were meant to deliver by 11th but until now they are tossing me around.GUYS STOP RISKING YOUR MONEY.there are more legit organizations to order from like noon and others.
Date of experience: 11 January 2025
Reply from Temu
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
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