Texas Bay Credit Union Reviews 2,164

I am writing to formally file a serious complaint regarding the gross negligence, lack of accountability, and complete failure of service at Texas Bay under the management of Miss Sylvia. The repeated mistakes, refusal to address urgent matters, and utter disregard for customer concerns have not only caused financial hardship but also eroded my trust in your institution.

When I first opened my account, I was issued an incorrect account number. As a result, I incurred multiple NSF fees through no fault of my own. I followed the bank’s instructions and submitted the necessary documentation directly to Miss Sylvia for adjustments. Despite multiple follow-ups via email, she has ignored my requests, failed to make the adjustments, and has not responded to this day.
This is a clear case of negligence, and a direct violation of the customer service standards expected from a financial institution. If these fees are not reversed immediately, I will escalate this matter to the relevant banking regulatory agencies.

Recently, I visited the branch due to a malfunctioning chip on my debit card. I was assured that I would be issued a replacement card with the same 16-digit number but a new expiration date and security code. However, when I attempted to use my new card, my transactions were repeatedly declined.
Upon contacting customer service, I was informed that the card issued to me was not properly registered in the system, effectively leaving me without access to my funds. This is not only unacceptable but also poses a serious financial risk, especially if I had been relying on these funds for essential purchases.

The most alarming aspect of this situation is the complete lack of accountability from the branch manager, Miss Sylvia. She has ignored multiple formal requests, failed to take responsibility for errors made under her supervision, and consistently avoided addressing customer concerns in an attempt to dismiss or "sweep issues under the rug."

Her failure to perform her duties properly is not only unprofessional but outright unacceptable. A bank branch manager is expected to uphold integrity, provide solutions, and ensure customer satisfaction. Instead, Miss Sylvia has demonstrated incompetence, lack of responsiveness, and a blatant disregard for customer issues.

Miss Sylvia’s misconduct and failure to fulfill her managerial duties. A complaint with the Consumer Financial Protection Bureau (CFPB) and Texas Department of Banking will be filed.

I will share publicly share my experience of warning other customers of the risks associated with banking at your institution.

This situation is beyond frustrating, it is an outright failure of service and leadership. I expect immediate corrective action and a direct response from upper management.

Date of experience: 29 January 2025

I was a bit confused n realized my situation, was not as frantic as I assumed. Thank you Gisselle for being so patient, and asking the right questions to assure me all was okay. You are the best . Blessings

Date of experience: 29 January 2025

I had a question about my first loan payment and Giselle was very helpful in explaining the process.

Date of experience: 29 January 2025

I have had an amazing experience and phenomenal customer service from Texas Bay since joining in December 2024 when they financed my new car. Prentasha was awesome this morning when I spoke to her this morning and she answered all my additional questions regarding my loan and payments. The entire Texas Bay team has been a great help as I navigate setting up my new account with them. Everyone has been so nice, professional, helpful and knowledgeable and able to successfully answer my questions and no run arounds. I greatly appreciate the team at Texas bay and I highly recommend them for any of your banking needs!

Date of experience: 28 January 2025

I would like to thank Lorrie for helping me save over $400 on my auto insurance. She is very knowledgeable and helpful.

Date of experience: 27 January 2025

Ian made my home closing so easy! He was always available when I reached out and had questions. Would definitely do business with him again!

Date of experience: 23 January 2025

I called in to get some information today and was lucky to get Alexis to answer. She was so pleasant and eager to help that the call lasted all of 5 mins. Thank you Alexis

Date of experience: 24 January 2025

Great, Service!

Date of experience: 23 January 2025

Mr. Ian Walulek
We had an excellent experience with Bay Area Credit Union, especially with our loan officer, Ian. He was incredibly diligent and approachable, making the entire loan process much easier for us. Land loans can be tough to secure, but thanks to Ian’s hard work and the efforts of the entire team, including Mr. Syed Dinar and the loan processor, everything went smoothly. Their service was seamless, professional, and friendly from start to finish. We’re so grateful for their support, which allowed us to purchase our 12-acre property in El Campo. It’s truly a privilege to be a borrower with this bank, and we couldn’t be happier with the outstanding service we received.

Date of experience: 23 January 2025

Natalie was so helpful! I did not have to wait long at all, and the call was quick and effective. I had issues registering my account and she helped me set it up!

Date of experience: 22 January 2025

Ian was amazing to work with from beginning to end. He’s very professional and also personable. I highly recommend working with him and the rest of the team.

Date of experience: 15 January 2025

Alexis was very helpful in resolving my issue. She walked me through step by step until my problem was resolved. Thank you for the help!

Date of experience: 17 January 2025

Prentasha did an excellent job of helping me. She was so knowledgeable about her job. She was very professional , yet also caring, patient and kind. This young woman is definitely an asset to your company.

Date of experience: 08 January 2025

Huge shout out to Alexis for her help with my account this morning ! She was super friendly and very helpful to me .
Took care of my problem quickly and professionally! Great asset to TBCU !

Date of experience: 17 January 2025

I’ve spoke to numerous folks over the phone, Samantha A. and Pretensha A.

Always so helpful and friendly, Nina at the Pearland location too

Date of experience: 14 January 2025

Joshua was extremely helpful when I needed to get a personal loan. I would recommend anyone to call and ask for him.

Date of experience: 16 January 2025

Prentasha was very friendly and was prompt in making sure our request was completed fast!

Date of experience: 15 January 2025

Jeff was very courteous and professional and knowledgeable. Jeff continued the momentum from 2024 to 2025.

Date of experience: 14 January 2025

I had a wonderful experience today with Keily today. She helped me open an account today and apply for a credit card.

Date of experience: 13 January 2025

She was such a great great job a pleasure speaking with, and everything was handled

Date of experience: 10 January 2025