The payment transfer was slow but the live agent was so nice. Probably won't use this platform again but I did have my problems solved. haha.
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Agent Martina Nestorova helped me with my issue. I happy to use this transfermate for transferring my money from my home country. It is convenient and they help you quickly.
Martina was kind and diligent. She reached out very quickly so I didn't have to wait! She resolved my inquiries with very quick and prompt responses.
Agent Dimitar was quick and effective in responding and solving my problem.
Company details
Written by the company
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Contact info
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Ireland
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
Great Experience
Agent Dimitar was quick and effective in responding and solving my problem.
Date of experience: 09 January 2025
The payment transfer was slow but the…
The payment transfer was slow but the live agent was so nice. Probably won't use this platform again but I did have my problems solved. haha.
Date of experience: 07 January 2025
Agent Martina Nestorova helped me with…
Agent Martina Nestorova helped me with my issue. I happy to use this transfermate for transferring my money from my home country. It is convenient and they help you quickly.
Date of experience: 02 January 2025
Excellent service!
Martina was kind and diligent. She reached out very quickly so I didn't have to wait! She resolved my inquiries with very quick and prompt responses.
Date of experience: 31 December 2024
I could reach out fast
I could reach out fast, and could get answer for my questions
Date of experience: 27 December 2024
Non-Refund and Poor Customer Service
On November 11, 2024, and November 14, 2024, I made two payments to an account provided by TransferMate, as instructed by Fintiba for the blocked account process. However, due to a small overpayment, my payment was canceled. TransferMate contacted me one week later and informed me that a refund would be processed.
Despite this, the refund has not been completed, and when I followed up, I was told that the refund process could take up to 15 business days. Last week, the 15 business days passed. Today, December 24, 2024, marks one full month since the payment was made. However, the problem is that my questions are not being answered at all. It feels as though I am being ignored. There is a customer who has been wronged, but it seems they don’t care at all.
Today, I sent an email, and once again, no response. The same happened the other day. However, when I had a question about making a payment, I received a response within an hour. It seems that customer satisfaction is only important until the payment is made, but after that, everything changes. When it comes to refund requests, things take a completely different turn. My emails are not being answered, and I am not getting clear responses to my questions. These are actions and behaviors that do not align with any corporate standards.
Currently, I have reviewed 51 email exchanges with TransferMate. It has been a month, and this issue is still ongoing. I am requesting a refund as it has been a month, the 15 business days have passed, and still, no action has been taken. When I inquire, the response is always "Sorry, we are waiting for an update from d-Local." However, my direct contact is with TransferMate, not d-Local. You were responsible for all steps of the process up until the payment was made, and now that it is time for the refund, you are passing the responsibility.
Let me be clear: Do not work with this company. I wanted to, and now I regret it. Think about it— as a customer who has been wronged, I am still waiting for my refund. They don’t even reply to my emails. Don’t make the same mistake, or you’ll regret it too.
I am preparing to file a complaint with the relevant legal authorities about this issue. I wanted to share this negative experience with you.
Date of experience: 11 November 2024
Martina Nestorova
Martina Nestorova, She is attentive, patient and polite.
Date of experience: 19 December 2024
Efficient and effective!
Marie Ver De Guzman helped me with an issue. It was super easy to communicate and I got the desired solution within no time.
Date of experience: 16 December 2024
Getting a refund from a university
Getting a refund from a university. They are extremely difficult to work with, want excessive documentation and will not help you only threaten to send the money back to the university. Do not use them.
Date of experience: 15 December 2024
Winnie
Winnie , helped me solve my problem i am facing during my payment in transfermate .
Date of experience: 10 December 2024
2 months and nothing
For 2 months of sending them all the documents providing everything they requested in different files in same file pdf and so forth, they transferred me to another person, who then requested the same documents again.
The incompetence of the people that are working there is just non believable, I want it to be know which are the incompetent people working there , so they might get fined by the owner, managment or whatever, best case for them to be fired.
I wouldn't recommend people to be using the service of this company, better use wise, I made the account and already transferred the funds. Took me total of 3 days, with money to be transferred and to arrive.
You are a joke
Kind Regards
Bertil
Date of experience: 01 October 2024
Reply from TransferMate
Hi Bertil,
Thank you for taking the time to share your concerns and for speaking with our team. We’re sorry to hear about your initial experience, but we are glad that we had the opportunity to speak to you and address your concerns.
At TransferMate, your satisfaction is our top priority, and we are committed to continuously improving our service.
If there’s anything else we can assist you with or if you have additional feedback, please don’t hesitate to contact us.
TM Customer Support
Hannah Millos helped me to resolve the…
Hannah Millos helped me to resolve the issue I had during a payment transfer. Very helpful! Thanks.
Date of experience: 26 November 2024
Best customer service Specialist ever
Best customer service Specialist ever
Date of experience: 26 November 2024
I really like the service
I really like the service! And she is so nice. Even though my english is not perfect and decent. I feel she understand my status well and helps me alot!
Date of experience: 23 November 2024
How would you explain a senerio where…
How would you explain a senerio where you got an email from transfermate telling you about your refund and it says your refund is 4.3m in naira and they keep asking for unnecessary documents and the next minute they stopped asking and after few days they make a refund of 2.8m in naira , the question is why did I get an email saying my money was 4.3m in naira and later got credited with 2.8m in naira... would you say they have successfully manipulated me or the workers are not competent and they didn't inform me via email that i have my refund already, same as when i wanted to pay the tuition fee it got delayed for almost 2months before they could successfully make the payment and why is their website not accessible for couple of week now?
Date of experience: 08 November 2024
Reply from TransferMate
Hi Tee,
As a regulated entity, TransferMate follow strict regulations and laws, set out by local and governing bodies. Despite our best efforts to keep document requests to a minimum there are times where we may require further information in order to process your transaction. As you know we were then in fact in a position to process your refund once the necessary documentation was received. The conversion rates for some currencies fluctuate more than others and in your case by the time the documentation was received the rate had changed.
TM Customer Support
Excelent service as usual.
Date of experience: 13 November 2024
Reply from TransferMate
Hi Carlos,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Excellent and efficient customer…
Excellent and efficient customer service.
Date of experience: 06 November 2024
Reply from TransferMate
Hi Ronke,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated. We can’t wait to exceed your expectations every time you choose us.
TM Customer Support
A shitty company that wants money for…
A shitty company that wants money for literally doing nothing, 2$ for every payment you do, even within the same country.
Date of experience: 31 October 2024
Reply from TransferMate
Hi Marvin,
As a currency provider TransferMate does not charge a fee for cross currency transactions however we do advise that we may apply a fee for same currency transactions.
Fees vary depending on our banking provider costs. The benefits to using TransferMate verses a traditional bank is money transfers are quicker and more efficient.
We're sorry to hear that your experience with us didn’t meet expectations. We work hard to provide excellent service and we regret that we fell short in your case.
TM Customer Support
Perfect assistance
Perfect assistance. Specific guidance was given, and it helped me a lot. Really appreciate it.
Date of experience: 31 October 2024
Reply from TransferMate
Hi 나도윤,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
TM Customer Support
Agent Maria was very kind and helpful
Agent Maria was very kind and helpful. I thank for her support. Thank You
Date of experience: 30 October 2024
Reply from TransferMate
Hi Mehmet,
Thank you for the 5-star rating. We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our clients.
TM Customer Support
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