Had a defective unit. They are sending a replacement at no charge. How awesome is that? Thanks. Great customer service. Will buy again.
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Great service and support when I have a question. Great prices and fast shipping. Keep up the good work guy,s!
Customer service is fast and responsive. The chat option was helpful too for determining which lock would be best for our doors.
Called customer service for help to buy replacement part, indicator C3F. He helped me immediately locate parts. Part break frequently. I recommend to put a flat plastic washer to prevent plate wear.
Company details
Written by the company
Provide a sense of privacy and security with our one-of-a-kind commercial quality privacy indicator locks - perfect for public restrooms in busy places. Our locks are purchased by different organizations in USA and CanadaAirports, Architects, Churches, Facility Locksmiths, Fitness Clubs, Hardware specialists, Hospitals, Hotels and Resorts, Nursing Homes, Real Estate Developers, Residential communities, Restaurants, Retail Chains, Universities, Wholesale distributors
Written by the company
Written by the company
1 YEAR WARRANTY
Locks can be replaced within a year of purchased when it is damaged
We value the trust you place in us. And we take great pride in the quality of our products. That’s why we offer a free replacement warranty on all of our locks.
We are constantly working with our customers to upgrade our products based on their feedback. Therefore, should you be dissatisfied with your purchase for any reason, please contact us so we have the chance to correct it. We want you to shop with confidence, without worrying about whether you'll like our locks.
In the case of the factory defect, we warranty an immediate completely free replacement for 12 months of commercial application excluding those that are Final Sale. The lock must have been installed in the initial location.
Please, email us with the description of the defect and pictures (when available).
The return of a faulty lock is buyer responsibility.
We approve the exchange after confirming that the defect is introduced by a manufacturer.
If your item is under warranty and you wish to exchange for a more expensive item, you may do so but would have to pay the difference.
The warranty is not terminated with replacement item but will last for the remainder of the warranty from the original purchase.
You can find the warranty exchange form here.
Canadian orders replaced will have to cover S&H cost in full.
Warranty replacement is for the item and you will not be charged for it. But we will ask customers within the United States of America to cover 50% of their replacement S&H from (Calculated UPS Ground) cost.
What items are non-exchangeable?
When the damage is caused by incorrect installation or improper use.
Return Policy
In case you change your mind and decided to use some other products, we accept the return of unused and uninstalled locks in the original packaging and sellable condition within 30 days after delivery.
The 20% restocking fee will be charged.
The buyer is responsible for return shipping charges.
The credit is issued to the original payment method within 10 days.
Contact info
2609 E 14 Street, 11235, New York, United States
- 833-353-1775
- info@vizilok.com
- vizilok.com
Verified
Easy to order on the quick.
Date of experience: 15 January 2025
Reply from Vizilok
Glad you're satisfied :)
Great
Great service and support when I have a question. Great prices and fast shipping. Keep up the good work guy,s!
Date of experience: 02 January 2025
Reply from Vizilok
Thank you, we will!
Verified
Easy to get what you need!
Easy to get what you need!
Easy of ordering and end of year discount.
Date of experience: 30 December 2024
Reply from Vizilok
Thanks!
Verified
Had a defective unit
Had a defective unit. They are sending a replacement at no charge. How awesome is that? Thanks. Great customer service. Will buy again.
Date of experience: 02 December 2024
Reply from Vizilok
Thank you, we try to do our best!
Verified
You people are morons
You people are morons.
Stop selling garbage
Date of experience: 20 December 2024
Reply from Vizilok
Hi Aaron, we apologize for the dissatisfactory experience you encountered. We made sure to address the issue with a faulty batch of product we sell and ship through our site. It is more challenging to resolve such inventory issues after the defect was discovered with inventory that was sold on another website, which is where you purchased your locks. We have covered any such issues by replacing faulty inventory for all customers, including your purchases, free of charge. We hope you understand, and we are taking your dissatisfaction very seriously, doing our best to avoid any future repeat situations.
Many and many years of work to getter
Date of experience: 20 December 2024
Reply from Vizilok
We appreciate your partnership
Verified
Product was sent promptly. Great Company
Product was sent promptly. Installed with ease and is great quality. I would buy from Vizilok again with no hesitation.
Date of experience: 11 December 2024
Reply from Vizilok
Thank you!
Verified
Customer service is fast and…
Customer service is fast and responsive. The chat option was helpful too for determining which lock would be best for our doors.
Date of experience: 18 December 2024
Reply from Vizilok
Glad we could help!
Verified
Super easy online ordering and quick…
Super easy online ordering and quick ship time. Heavily constructed door locks for use in our business.
Date of experience: 12 December 2024
Reply from Vizilok
Thanks!
Verified
Called customer service for help to buy…
Called customer service for help to buy replacement part, indicator C3F. He helped me immediately locate parts. Part break frequently. I recommend to put a flat plastic washer to prevent plate wear.
Date of experience: 21 November 2024
Reply from Vizilok
Thank you for the observation and advise!
Verified
I had a number of questions and the…
I had a number of questions and the customer service team was very prompt in helping me get answers to my questions.
Date of experience: 19 November 2024
Reply from Vizilok
Thank you for your feedback :)
Verified
customer service rep was excellent
customer service rep was excellent
Date of experience: 01 November 2024
Reply from Vizilok
Really appreciate it!
Verified
Customer service was great
Customer service was great. Only thing we would have preferred is if the biometric door lever assembly had the square backing option.
Date of experience: 30 October 2024
Reply from Vizilok
Thank you for your feedback.
Verified
Customer service was helpful with broken product
Customer service was quick to answer my concerns. They were very helpful in understanding that my broken product was only a month out of warranty and they honored the warranty and shipped me a replacement right away.
While I'm not happy with the fact that my door handle broke, customer service was easy to contact and fast to respond.
Date of experience: 24 October 2024
Reply from Vizilok
Glad we could assist you :)
Verified
Reply from Vizilok
Thank you!
Verified
The ordering process is easy
The ordering process is easy. This is for an order I have not received yet, but my past experience is that the products are good quality and the customer service is good.
Date of experience: 17 September 2024
Reply from Vizilok
Thanks Tom!
Verified
Reply from Vizilok
We do our best!
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