Installers arrived on time, were efficient and tidy. They made sure everything was working properly and helped connect our mobiles. to the internet. My only disappointment was having the outside box fitted to the front of the property
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They contacted my management company for permission. They contacted Sky for disconnection. One week later I’m connected to W.F.
Very helpful customer service nothing too much trouble. And half the price of Sky.
Excellent back up ..
I had a problem connecting to service when I rang customer services my call was answered straight away I was advised how to re connect to the system by a very friendly helpful member of staff , now that is very unusual these days but not at wight fibre ,
Great to have a local service with great local back up
Technician didn’t do the job properly. Did not connect properly. When previous supplier switched off unable to get television. When queried by telephone unable to get anyone out as an emergency. We are vulnerable and I have just had a stroke. I did not need the stress
Company details
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
Verified
WiFi keeps dropping out.never ever…
WiFi keeps dropping out.never ever happened with sky
Date of experience: 26 September 2024
Verified
Pricing could be better
Pricing could be better, speeds can vary
Date of experience: 26 September 2024
Verified
Such a change from our old copper wire…
Such a change from our old copper wire under the wet ground from 3 miles away
…
Date of experience: 23 September 2024
Reply from WightFibre
Hello Mrs Dd Brooke-Smith,
Thank you for leaving your review.
We are pleased to read you are enjoying your services with us!
Best wishes.
Verified
Exactly as promised and has been…
Exactly as promised and has been excellent ever since.
Date of experience: 23 September 2024
Reply from WightFibre
Hello Derek,
Thank you for leaving your review.
We are pleased to read you are enjoying your services with us!
Best wishes.
Verified
Quick service.
They contacted my management company for permission. They contacted Sky for disconnection. One week later I’m connected to W.F.
Very helpful customer service nothing too much trouble. And half the price of Sky.
Date of experience: 23 September 2024
Reply from WightFibre
Hello Catherine,
Thank you for leaving your review.
We are pleased to read about your experience with joining us!
We pride ourselves on our Customer Service and are glad you agree!
Best wishes.
Verified
Installers arrived on time
Installers arrived on time, were efficient and tidy. They made sure everything was working properly and helped connect our mobiles. to the internet. My only disappointment was having the outside box fitted to the front of the property
Date of experience: 22 September 2024
Reply from WightFibre
Hello Alan,
Thank you for leaving your review.
We are pleased to read about your experience with your install and the team!
Enjoy your connection!
Best wishes.
Verified
Fantastic
Works well, great installation and very quick. I just hope the price stays low and not rocket up after the first year.
Date of experience: 22 September 2024
Reply from WightFibre
Hello James,
Thank you for leaving your review.
We are pleased to read about your experience with the team and your installation!
Enjoy your connection!
Best wishes.
Verified
Technician didn’t do the job properly
Technician didn’t do the job properly. Did not connect properly. When previous supplier switched off unable to get television. When queried by telephone unable to get anyone out as an emergency. We are vulnerable and I have just had a stroke. I did not need the stress
Date of experience: 18 August 2024
Reply from WightFibre
Dear Mrs Fifle,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the inconvenience it has caused, especially given your recent health situation.
We have checked our records and, unfortunately, we cannot see any cases on your account at the moment. However, we fully understand how stressful this must be for you. To make things right, we will have someone from our team call you this morning to resolve the issue as quickly as possible.
Your satisfaction is very important to us, and we are committed to ensuring that your service is restored promptly.
Kind regards,
Verified
They're rude my business I've been a…
They're rude my business I've been a customer for two years they disconnect me without my knowledge and they tell me to move to another company and it took me three months shut down my business and I couldn't trade I'm in a small takeaway called Navam Tandoori it's interrupted all my customers
Date of experience: 20 September 2024
Reply from WightFibre
Good morning Navaratnam,
We are sorry you feel we have been rude. There are very few circumstances in which we would disconnect a customer. The most common of these is for persistent and recurring non-payment of bills over an extended period of time. We also ensure that reminders are sent by email and in some instances by phone call to make customers aware that there are outstanding balances.
Customers who comply with the terms and conditions of their contract with us would never be disconnected by us.
Kind Regards
Verified
Good speed and latency
Good speed and latency, no service interruptions.
Date of experience: 21 August 2024
Reply from WightFibre
Hello Oleksandr,
Thank you for your review.
We are pleased to read you are enjoying your services!
Enjoy your connection!
Best wishes.
Verified
Very good customer service
Very good customer service, quick response to our issue which is always appreciated.
Date of experience: 16 September 2024
Reply from WightFibre
Hello Laurie,
Thank you for leaving your review.
We are pride ourselves on our Customer Service and are glad you agree!
Enjoy your connection!
Best wishes.
Verified
A system that just works
Date of experience: 18 September 2024
Reply from WightFibre
Hello Geoff,
Thank you for leaving your review.
We are pleased to read you are enjoying your connection!
Best wishes.
Wightfibre are not longer the company they used to be. I would never use them again.
Wightfibre broadband service has been slow and unreliable despite me paying for 500mbps speeds for the last 2 years. It has prevented me from working from home over this period.
Customer services in relation to my complaint has been very poor.
I felt I was being fobbed off by managers. I was told different things by different people within the company.
I decided to use Wightfibre as I used them many years ago. At this time the customer service was excellent. Unfortunately this is no longer the case. I am so disappointed to have to now go to the Ombudsman to resolve my complaint at a time that I could do without this additional stress. Consumers please be aware!!!
Date of experience: 16 December 2024
Reply from WightFibre
Good morning,
Thank you for your feedback.
As per our previous communications, it was evidenced that over the 2-year period, you were receiving speeds of 500Mbps+ to your equipment internally, most of the time. However, we acknowledge that there were several days (26 to be exact) where the speed dropped below 100Mbps due to the cable between devices operating at half duplex. This issue was promptly addressed and the cable was replaced for you once we were informed. We also identified that throughout this 2 year period, we were not informed of the issue as you had not contacted us. Once you'd raised the concern with us last month, it was promptly addressed.
We have offered a very generous goodwill gesture to compensate for the period during which you were not receiving the full speeds due to the cable issue. Additionally, we noticed that the speed tests you provided were conducted using 4G and not our WightFibre internet service.
Kind Regards,
Verified
Overall a great service
Date of experience: 17 September 2024
Reply from WightFibre
Hello Iain,
Thank you for leaving your review.
We are pleased to read you are enjoying your services!
Best wishes.
Verified
Chris Melrose
Excellent back up ..
I had a problem connecting to service when I rang customer services my call was answered straight away I was advised how to re connect to the system by a very friendly helpful member of staff , now that is very unusual these days but not at wight fibre ,
Great to have a local service with great local back up
Date of experience: 16 December 2024
Reply from WightFibre
Hello Chris,
Thank you for leaving your review.
We are pleased to read about your experience with the team, we pride ourselves on being helpful and friendly and are glad you agree!
Enjoy your services!
Best wishes.
Verified
Quick reliable service nothing seems to…
Quick reliable service nothing seems to be to much trouble when you have a slight hitch ,great service that I would highly recommend
Date of experience: 17 August 2024
Reply from WightFibre
Hello Greg,
Thank you for leaving your review.
We are pleased to read about your experience!
Enjoy your services and thank you for recommending us!
Best wishes.
Verified
Did everything they said they would do
Did everything they said they would do, efficiently and on time.
Date of experience: 16 August 2024
Reply from WightFibre
Hello Michael,
Thank you for leaving your review.
We are pleased to read about your experience with your install and the team!
Enjoy your connection!
Best wishes.
Verified
Good and bad
Fibre is good and fast but the wifi signal from router to connected devices is poor
Date of experience: 13 September 2024
Reply from WightFibre
Hello,
Thank you for leaving your review.
We are sorry to hear about the issues you are experiencing. I can not see that you have been in touch to report this issue. I have requested an agent reaches out to you to investigate this.
Best wishes.
Verified
Well Done
Excellent at responding if there is a problem and sorting it very quickly
Date of experience: 10 December 2024
Reply from WightFibre
Hello Suzy,
Thank you for leaving your review.
We are pleased to read about your experience and that your issue was resolved quickly!
Enjoy your connection!
Best wishes.
Verified
Easy to swop and all done on time…
Easy to swop and all done on time professionally
Date of experience: 12 September 2024
Reply from WightFibre
Hello Lynne,
Thank you for leaving your review.
We are pleased to read about your experience joining us!
Enjoy your connection!
Best wishes.
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