My question was replied in no time and the issue solved immediately. Thank you.
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I had my server with Aruba since 2018, where the cost was only €1/month, then increased to €2.79/mo with minor issues from time to time. But following their recent price increase to €4.6/mo because of VMware, I got an email on December 2024 (leaving me just 1 month to decide !), where I was offered to "migrate" my VPS to OpenStack with 2 "free" months, and after contacting them, it seems it was not a migration, but a full install from scratch, so I had to cancel my VPS account with them.
Since I have only €2.82 remaining credits in my account, I was told I can open a request to get a reimbursement after canceling my existing VPS, which I did, but they only want to send it via a bank transfer, despite paying with a debit card, which obviously will consume the refund because of bank fees, that's why I asked they simply send it via Paypal, but they still didn't respond after 4 days now, while previously, they would respond almost the same day, so maybe posting here will get things sorted !
Today Dera from Bergamo from Uruba spent 4 hours on the phone helping me to get my SPID up and running. She was patience, professional and such a kind human. Very rare these days and I appreciated her support so much. I would always recommend Aruba because of my number 1 experience with Dera. Thank you!
I have been using Aruba for a while now, and I couldn’t be more satisfied with their service. The platform is user-friendly, and the hosting solutions are both reliable and affordable. Their customer support team is exceptional — always responsive and willing to go the extra mile to resolve any issues promptly. The uptime has been excellent, and the variety of plans they offer makes it easy to find something tailored to your needs.
If you're looking for a trustworthy hosting provider with great features and top-notch support, I highly recommend Aruba.
Company details
Written by the company
Aruba S.p.A., fondata nel 1994, è la prima società in Italia per i servizi Web. La società propone 4 principali ambiti di servizi: Hosting e Domini, e-Security, Cloud e servizi Data Center. La società è anche attiva sui principali mercati europei quali Francia, Inghilterra, Spagna e Germania e vanta la leadership in Repubblica Ceca e Slovacca ed una presenza consolidata in Polonia e Ungheria. Aruba gestisce oltre 2,1 milioni di domini, oltre 7,4 milioni di caselle e-mail, oltre 4,1 milioni di caselle PEC, oltre 31.000 server ed un totale di oltre 4,7 milioni di clienti. In aggiunta ai servizi di web hosting, Aruba fornisce anche servizi di server dedicati, housing e colocation, servizi managed, firma digitale, conservazione sostitutiva e produzione di smart-card. Dal 2011 ha ampliato la sua offerta con servizi Cloud. Aruba ha una grande esperienza nella gestione dei data center disponendo di un network europeo in grado di ospitare circa 60.000 server.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
Fast and effective reply
My question was replied in no time and the issue solved immediately. Thank you.
Date of experience: 11 January 2025
Reply from Aruba
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that your question was answered quickly and your issue resolved promptly. We remain at your disposal for any further assistance.
Best regards
Very effective and quick to fix my…
Very effective and quick to fix my issues
Date of experience: 06 January 2025
Reply from Aruba
Dear Claudio,
Thank you for your positive feedback. We're glad to hear that our team was able to resolve your issues effectively and quickly. Providing prompt and efficient support is one of our top priorities, and we're happy to know we met your expectations.
Should you need any further assistance, we remain at your disposal.
Best regards
I had my server with Aruba since 2018
I had my server with Aruba since 2018, where the cost was only €1/month, then increased to €2.79/mo with minor issues from time to time. But following their recent price increase to €4.6/mo because of VMware, I got an email on December 2024 (leaving me just 1 month to decide !), where I was offered to "migrate" my VPS to OpenStack with 2 "free" months, and after contacting them, it seems it was not a migration, but a full install from scratch, so I had to cancel my VPS account with them.
Since I have only €2.82 remaining credits in my account, I was told I can open a request to get a reimbursement after canceling my existing VPS, which I did, but they only want to send it via a bank transfer, despite paying with a debit card, which obviously will consume the refund because of bank fees, that's why I asked they simply send it via Paypal, but they still didn't respond after 4 days now, while previously, they would respond almost the same day, so maybe posting here will get things sorted !
Date of experience: 31 December 2024
Reply from Aruba
Dear Customer,
Thank you for your detailed feedback and for being our customer for so many years. We are sorry for the inconvenience you have experienced and understand your concerns. We would like to confirm that our service team has responded to your request 16749925A and provided you with all the necessary information so that we can issue the refund you requested.
Thanking you in advance for your cooperation, we look forward to hearing from you.
Today Dera from Bergamo from Uruba…
Today Dera from Bergamo from Uruba spent 4 hours on the phone helping me to get my SPID up and running. She was patience, professional and such a kind human. Very rare these days and I appreciated her support so much. I would always recommend Aruba because of my number 1 experience with Dera. Thank you!
Date of experience: 24 December 2024
Reply from Aruba
Dear customer,
we are looking forward to hearing about your experience. To offer patient, professional and courteous assistance is what we are dedicated to every day. We are proud to know that a member of our team helped you so positively.
We take this opportunity to send you our best regards
Worst ISP Since 1999 over 4 countries - Good luck if you choose them
UPDATE: They offered to help on Trustpilot and then closed the open ticket they referenced, thus proving my previous point that they prefer to close tickets rather than solve problems. My problem persists (30/12/2024).
Review of 20/12/2024:
For all of my problems I do give them credit for attempting to determine whether they are at fault, relentlessly blaming problems on everything else rather than themselves. The communications concerning their lack of fault are timely, but not helpful.
I have tested access to their high-speed router with FTTH over 3 windows computers, 2 macbook airs, and 3 different versions of iPhones. Not a single one can achieve a connection over 1Gbps via connections that go over 3Gbps (wireless) and upwards of 2.5Gbps (cable). They completely blame the manufacturers of the devices (in my case, Lenovo and Apple).
Microsoft and Apple blame the ISP and the maker of the router. Lenovo has yet to respond.
This has been an ongoing concern for 3 months. They continue to close tickets and not resolve the problem. At this point they have decided it's not their fault and will do nothing further to investigate of correct the issue. They will not allow me to swap the router out for a better one. I am now in a contract, held hostage, until a better option comes along when the contract runs out.
I can taste the gun metal in my mouth.
Their response, below, does nothing g to change my review.
Date of experience: 20 December 2024
Reply from Aruba
Dear Customer,
we have taken note of your concerns and are working to offer you all the support you need by ticket number 16732777A. We cordially invite you to reply to the above request and stay in touch with our online support so that we can update you on the results of our further checks.
Best regards
UPDATE 31/12/2024
Dear Customer,
In the ticket mentioned, one of our operators had requested confirmation to schedule an appointment, and the ticket was automatically closed due to the absence of a response within seven days. Our operators can never close a ticket and, when a ticket is closed (automatically by the system), the customer always has the option to reopen it using the "Reopen Ticket" function. Our priority is customer satisfaction and the resolution of issues; we apologize for this inconvenience and have created a new ticket with the number 16757711A and confirmed the appointment according to your availability.
We remain at your disposal by the assistance channel.
Best regards
UPDATE 03.01.2025
Dear Customer,
Further to today's telephone contact with the Technical Team, we are looking forward to your kind reply to the assistance request 16757711A. Thanking you once again for your kind cooperation, we kindly send you our best regards
Reply from Aruba
Gentile Marco,
La ringraziamo per il suo feedback positivo. Siamo lieti che abbia apprezzato la sicurezza e l'efficienza del nostro servizio. Restiamo a disposizione per ogni necessità futura.
I più cordiali saluti
fast support
I open the support request yesterday 16-12-24 and this morming i the answer from support asking for saome informations 2 ores later i check my problem and was everything working, thanks
Date of experience: 16 December 2024
Reply from Aruba
Dear Mohammed,
We really appreciate your feedback. We’re glad to hear that your issue was resolved within a few hours. Our team is always committed to providing fast and effective support.
Best regards
Customer care perfect
Date of experience: 14 December 2024
Reply from Aruba
Gentile Cliente,
La ringraziamo per il suo riscontro positivo. Siamo orgogliosi di sapere che il nostro customer care abbia soddisfatto le sue necessità. Rimaniamo sempre a sua disposizione prr ogni futura evenienza.
Saluti cordiali
Excellent Service and Reliable Hosting Provider
I have been using Aruba for a while now, and I couldn’t be more satisfied with their service. The platform is user-friendly, and the hosting solutions are both reliable and affordable. Their customer support team is exceptional — always responsive and willing to go the extra mile to resolve any issues promptly. The uptime has been excellent, and the variety of plans they offer makes it easy to find something tailored to your needs.
If you're looking for a trustworthy hosting provider with great features and top-notch support, I highly recommend Aruba.
Date of experience: 08 December 2024
Reply from Aruba
Dear customer,
thank you for your kind review. We are delighted to hear that you find our services reliable, user-friendly, and backed by exceptional support. Your satisfaction is our top priority.
Best regards
Good response for my database error
Good response for my database error, resolved in a short time
Date of experience: 03 December 2024
Reply from Aruba
Dear Luca,
Thank you for sharing your positive experience. We're delighted to hear that our team was able to resolve your database error efficiently and within a short timeframe. Providing prompt and effective solutions is a priority for us, and your satisfaction confirms we're on the right track. Should you need any assistance in the future, we're here to help.
Best regards
Reply from Aruba
Dear Gio,
Thank you for sharing your experience! Reliability is one of our core values, and we’re thrilled to see it reflected in your satisfaction. We remain at your service for all your future needs.
Kind regards
Efficiente,efficace e professionale…
Efficiente,efficace e professionale voglio ringraziare il Sig. William per la sua disponibilità e indicazioni vincente
Date of experience: 29 November 2024
Reply from Aruba
Gentile Antonio,
la soddisfazione dei nostri clienti è la nostra priorità, e il suo apprezzamento ci motiva a fare sempre meglio.
Rimaniamo a disposizione per qualsiasi futura esigenza,
buona giornata
Technical issues with the managed kubernetes
Since Monday we are experiencing issues with resizing a Kubernetes attached block storage. Our production database got overwhelmed with incoming data and the PersitentVolumeClaim for the database filled up quickly, now the database won't start because we can't get the PVC to resize.
We have cluster limit for storage set at 2400GB we only occupy up to 700 GB but we can't resize our PVC's by any amount.
Our production is down since Monday and we can't get haven't gotten any updates from the support.
Sam
Date of experience: 27 November 2024
Reply from Aruba
Dear Samuel,
we are very sorry for the inconvenience you have experienced and understand how critical it is for your business to deal with an issue such as the one described.
We would like to inform you that the reported issue has been resolved and, as indicated in support request 16643464A, we have sent you a communication in this regard. We look forward to receiving your kind feedback to confirm that everything is working properly again.
Please feel free to contact us for any further needs or clarifications: we are here to support you. Your satisfaction is a top priority for us, and we are committed to providing the highest quality service.
We hope you will be satisfied and would like to extend our best wishes to you.
Best regards
Grazie all'assistenza telefonica…
Grazie all'assistenza telefonica gestita da Katia, ho risolto il problema in due minuti.
Date of experience: 22 November 2024
Reply from Aruba
Gentile Leonardo,
grazie per il suo feedback! Siamo felici che Katia sia riuscita a risolvere il suo problema in modo così tempestivo e professionale. Restiamo a sua disposizione per ogni altra necessità.
Cordiali saluti
Great service and customer care
I'm using this provider since almost 25 years, never found another better at this price and customer care is great and quick!
Totally satisfied about Aruba!
Date of experience: 09 November 2024
Reply from Aruba
Dear customer,
thank you so much for your kind words. We are proud to have earned your trust over the years and are glad to know you are satisfied with both our services and customer care.
We look forward to continuing to serve you,
best regards
PEC webmail
At the second attempt after 2months they finally fixed the issue with attached pdf files.
Date of experience: 06 November 2024
Reply from Aruba
Dear Emanuel,
Thank you for your feedback. We sincerely apologize for the delay in resolving the issue with the attached PDF files. We're glad to hear that the issue was finally fixed and appreciate your patience during this time. Your experience helps us improve our service, and we’ll continue to work on making it faster and more efficient for our customers.
Best regards
Assistenza clienti del cloud veramente…
Assistenza clienti del cloud veramente ottima: professionale, puntuale ed efficace
Date of experience: 05 November 2024
Reply from Aruba
Gentili Paolo e Laura,
siamo lieti di sapere che abbiate trovato la nostra assistenza clienti del cloud professionale, puntuale ed efficace. Le vostre parole ci motivano a continuare a migliorare e a fornire il miglior supporto possibile.
A disposizione, saluti
Happy end
I've been working for Aruba for 12 years.
Our collaboration ended, but I wish to underline the seriousness, efficiency and human touch applied by the company and HR Director during all the process.
Date of experience: 05 November 2024
Reply from Aruba
Dear Customer,
Your feedback truly means a lot to us. We’re so grateful for the 12 years of collaboration and for your recognition of our team’s efforts to ensure a smooth process. We hope to stay connected and wish you nothing but the best in your future career.
With best wishes
No KYC, No money back
When you are creating account, you are goong to the payment flow you dont even know that after payment you need to go to KYC!
If you dont want to go to KYC they can cancel your payment, but i still didnt get it, and in my bank it has success / approved status. They cant give you refund receipt (almost every payment processor has it). For exmpl Virgin has refund automation process.
Aruba its like an old village, its cool to be in but for 1 week
update:
refund received
Date of experience: 21 October 2024
Reply from Aruba
Dear Customer,
we would like to confirm that your order for the cloud service has been cancelled and the refund process has been promptly initiated. We are currently completing the necessary verifications and will provide you with detailed updates as soon as possible via support request number 16543592A.
We appreciate your precious suggestions, which will be carefully considered to further improve the users' experience.
For further updates on your request, please stay in contact by our customer service channel.
Thank you for your patience and cooperation.
Best regards
Excellent problem understanding and very quick solution
They understood the problem also from the point of view of their implications, and not only regarding technical and administrative issues. Very helpful also proposing ways of quickly solving the inconveniences.
Very good!
Date of experience: 22 October 2024
Reply from Aruba
Dear Customer,
Thank you for your kind feedback! We are delighted to hear that our team was able to understand the broader implications of your issue and offer solutions beyond just the technical and administrative aspects. Our goal is always to provide comprehensive support and ensure quick resolutions. We're glad we could be of assistance and look forward to serving you in the future.
Best regards
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