I never had a problem with them and their website is simple but functional! Five stars!
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Worst connection ever existed. 8 mbps in prime time. 150 ping in cs2 (in prime time) i cant play like that i need to play tournaments on faceit for 2000 faceit points and other tournaments for millions of dollars
In general the network connection is good, but sometimes (and I can't get from what exactly reason it depends) the ping is very poor. I lost a number of my attacks in Clash of Clans game because of no connection and also had number of troubles with my online meetings while I worked from home.
Good morning guys.
I just want to say that you guys are the best,the internet in my apartment is working well and it's not slow. The price is very ok and affordable too.
The customer service is good too, they are always available when you want to talk and they make sure you are satisfied which is also very good. Keep up the good job and bravo .
Company details
About Bahnhof
Written by the company
.png)
Internet med sekretess sedan 1994. Bahnhof erbjuder snabba, säkra och prisvärda internettjänster.Contact info
I never had a problem with them and…
I never had a problem with them and their website is simple but functional! Five stars!
Date of experience: 10 January 2025
Reply from Bahnhof
Hello Fréah,
Thank you for your feedback! It makes us happy to hear that everything is working smoothly for you.
Best regards,
Bahnhof
Worst connection ever existed
Worst connection ever existed. 8 mbps in prime time. 150 ping in cs2 (in prime time) i cant play like that i need to play tournaments on faceit for 2000 faceit points and other tournaments for millions of dollars
Date of experience: 30 December 2024
Reply from Bahnhof
Hello Viktor,
We’re sorry to hear about the issues you’re experiencing with our service. This sounds like something that needs further investigation. If you haven’t already reached out, we recommend giving us a call at 010-510 00 00 so we can look into the matter together.
Best regards,
Bahnhof
Good morning guys.
Good morning guys.
I just want to say that you guys are the best,the internet in my apartment is working well and it's not slow. The price is very ok and affordable too.
The customer service is good too, they are always available when you want to talk and they make sure you are satisfied which is also very good. Keep up the good job and bravo .
Date of experience: 27 November 2024
Reply from Bahnhof
Hello Abah,
Thank you for the kind words! It makes us happy to hear that you are enjoying our service.
Best regards,
Bahnhof
Feedback
The internet is fast and I had no disturbance in the connection, it is good.
Date of experience: 20 December 2024
Reply from Bahnhof
Hello Abdullah,
Great to hear you're satisfied, and we hope your connection continues to perform at its best.
Best regards,
Bahnhof
In general the network connection is…
In general the network connection is good, but sometimes (and I can't get from what exactly reason it depends) the ping is very poor. I lost a number of my attacks in Clash of Clans game because of no connection and also had number of troubles with my online meetings while I worked from home.
Date of experience: 20 December 2024
Reply from Bahnhof
Hello,
We are sorry to hear that your internet is not functioning smoothly at all times.
This sounds like an issue that needs troubleshooting to identify the cause. If you haven’t already been in touch with us, we recommend giving us a call at 010-510 00 00 or creating a service ticket via Mina Sidor at https://bahnhof.se/minasidor/login. That way, we can work together to resolve the problem.
Best regards,
Bahnhof
This is a terrible provider
This is a terrible provider. They connected me with the wrong date and instead of fixing the mistake Bahnhof support asked me to pay for unnecessary weeks or pay for reconnection.
UPD. I responded to the Bahnhof employee's comment on this review and detailed my problem with the incorrect connection date and additional charges due to errors in the Bahnhof system. No response has been received by me. This is the first time in my life that the company itself offers to contact and solve the problem and at the same time completely ignores the appeal. In the end Buhnhof was WORSE than I wrote earlier. Such a company simply should not be on the market.
Date of experience: 09 December 2024
Reply from Bahnhof
Hello Anton,
It seems something might not have gone quite right there, and we are sorry you had this negative experience. If you would like to contact us further regarding this matter, you are welcome to email kundservice@bahnhof.se with "Trustpilot" as the subject. We will, of course, investigate what has happened.
Kind regards,
Bahnhof
Interview to this company position
Realy awful experience. They look for a professional for low rates, that would work as a whole department. Not recommended!
Date of experience: 01 November 2024
Reply from Bahnhof
Hello Alex,
We’re sorry to hear that your experience with us didn’t meet your expectations.
Although we’re unable to review the specific situation you mentioned, we sincerely value your feedback and will take it into consideration for future improvements.
Kind regards,
Bahnhof
Is good and reliable
Is good and reliable. Value for money. My wish would be faster internet for same price but i am just a hopeless romantic.
Date of experience: 14 November 2024
Reply from Bahnhof
Hello,
We are happy to hear that you are enjoying our service!
As a service provider we are always looking to provide the fastest internet with competitive prices.
Kind regards,
Bahnhof
Internet is interrupted too often for…
Internet is interrupted too often for extended periods! And they claim to be “bästa i Sverige”…
Date of experience: 31 October 2024
Reply from Bahnhof
Hello Hamza,
I'm sorry to hear that your internet isn't working as it should. If you haven't already been in contact with us, we recommend that you call us at 010-510 00 00 so we can investigate what the issue is together.
Best regards,
Bahnhof
In Sweden Bahnhof is a good Internet provider
In Sweden I joined Bahnhof in 2022 during the discount time.
And everything works well so far.
I am happy with performance and price.
Date of experience: 27 October 2023
Reply from Bahnhof
Hello Anton,
We are glad to hear that you are happy with our service!
Kind regards,
Bahnhof
Long time customer at Bahnhof
I have been a customer at Bahnhof since 2012 and I am very happy with my choice. The most important factor in my choice of supplier was Bahnhofs stance against disclosing information to third parties.Over time they have provided me with reliable funktion for a competitive price. Occasional glitches have been due to events beyond Bahnhofs control. Very helpful support for technical issues.
Date of experience: 08 October 2024
Reply from Bahnhof
Hello Veronika,
Thank you so much for your review!
Best regards,
Bahnhof
Good if it works, slow to fix problems
If everithing works well, then it's good, if you have a problem, then it takes long to be resolved. We were around 15 days without internet because an issue :(
Date of experience: 04 October 2024
Reply from Bahnhof
Hello Jose,
It’s rare for an issue to take this long to resolve. Unfortunately, we can’t see your case here on Trustpilot, so we’re not sure exactly what has happened in your specific situation. In general, more complex issues can take longer to fix. It could involve missing parts or the need to replace equipment, which requires a bit more planning. Of course, both we and our partners always strive to resolve all problems as quickly as possible.
We hope that your broadband will remain stable moving forward, and that we have the chance to improve your view of us in the future!
Best regards,
Bahnhof
No Internet for almost a month since the subscription started
The worst ISP ever. We had a contract for the home internet started on August 29. Today is September 21 and we still don't have the Internet. We performed many tests, sent many emails, and each time we were promised that it should work now. Needless to say in every second reply they try to say that the problem is on our side like we had a router off or our cables are faulty or something else we did wrong. What exactly they didn't know themselves. We already ordered a router from Bahnhof with the promise that everything will work once we use their router. Yet we are still there without Internet. It's been the most frustrating customer experience I've ever had.
Date of experience: 21 September 2024
Reply from Bahnhof
Hello,
We sincerely apologize for the frustration and inconvenience you've faced regarding your internet connection. It’s unacceptable that you have been without service for so long.
We want to assure you that we are committed to resolving this issue. Please contact us directly so we can investigate the situation further and ensure our technical team addresses any problems promptly. Your experience is important to us, and we appreciate your patience as we work to get you connected as soon as possible.
Best regards,
Bahnhof
Reply from Bahnhof
Hello Jamaa,
We're truly sorry to hear that you've had a negative experience with our customer service. This is not the level of service we aim to provide, and we take your concerns very seriously.
We would like the opportunity to make things right. Please feel free to contact us directly so we can address any issues you're facing and assist you promptly.
Best regards,
Bahnhof
I have problem to login min sidor by my…
I have problem to login min sidor by my bank ID, and tired many times to call the kundservice , but too long queue to wait..... I can't use the chat funcation because I can't login min sidor neither
I wrote emails to the kundservice, got answer that I should call the kundservice only .......
It is a bad experience, I need your help , call me by 0705310299 and help me pls.
Date of experience: 09 September 2024
Reply from Bahnhof
Hello Jane,
We’re sorry to hear about the difficulties you've been experiencing with logging in to Mina Sidor and reaching our customer service. We understand how frustrating this situation must be. We will ensure that someone from our support team contacts you directly on the provided number, as soon as possible to assist you with resolving the issue.
Thank you for your patience, and we look forward to helping you get this sorted quickly.
Best regards,
Bahnhof
Strong privacy stance and very good service
The primary reason for switching to Bahnhof is their strong stance on privacy, to avoid potential excessive concentration of power to the government. Since government surveilance is increasing, I want to support any actors pushing back.
When switching, I discovered that they also have excellent customer service and automated systems. Would very much recommend.
Date of experience: 30 August 2024
Reply from Bahnhof
Hello Anton,
Thank you so much for your review!
Best regards,
Bahnhof
Worst interner provider ever
Worst interner provider ever. Internet disconnects regularly for days. When you call and you're in a queue for 1.5 hours and finally can talk to someone, nobody cares about you. "We will look into it", and then you hear nothing for days. As if in this modern age being without internet is not a problem working from home, kids, tv, streaming services, etc...
Absolute worst experience with a company ever. Do yourself a favor and don't fall for their low prices, the quality of their services and customer support are equally low. And I'm stuck with them due to a "bindningstid" of 2 years... Switching to them gave me the worst buyer's remorse ever. A V O I D.
Date of experience: 29 August 2024
Reply from Bahnhof
Hello,
We're truly sorry to hear about your experience and the frustration you've faced with our service. While we strive to offer competitive prices, we know that quality service is what truly matters. Your feedback is invaluable, and we'll use it to improve both our service quality and customer support.
We would like to help you further with your current issues, and if you're open to it, please reach out to us at kundservice@bahnhof.se with 'Trustpilot' as the subject.
Best regards,
Bahnhof
Customer service
Update:
Bahnhof reached out afterward and committed to fixing the issue. After some communication, we finally sorted out the extra charges, and I was refunded the overpaid amount. The problem was with customer service; I haven't had any issues with the broadband quality itself
Old review 2024-08-20:
I submitted a cancellation request with one month's notice and received an automatic reply acknowledging my case (TID 180080) and stating that Bahnhof would respond as soon as possible. However, there was no follow-up from Bahnhof team. After two weeks, I reached out again, but Bahnhof still failed to respond.
After 21 days, I managed to speak with a representative on the phone. I was informed that Bahnhof has changed its process for handling cancellation requests. While they acknowledged their failure to respond to my request, they were unwilling to assist further. I was told that I would have to pay for additional days of broadband service, despite having submitted my cancellation request in a timely manner.
To clarify, I was previously instructed by another customer service representative to handle cancellation requests via email. Additionally, I would like to point out that the chat functionality on Bahnhof website is broken, as my place in the queue remained unchanged even after hours of waiting.
Date of experience: 20 August 2024
Reply from Bahnhof
Hello Giorgi,
We apologize for the inconvenience you've experienced. We’ve reviewed your case and acknowledge that the handling of your cancellation request was not up to our usual standards. We understand your frustration. I'm pleased to inform you that we have now corrected the issue. Your cancellation request has been processed correctly, and any charges for the additional days will be adjusted accordingly.
Best regards,
Bahnhof
Reply from Bahnhof
Hello Joakim,
Thank you for your review!
Best regards,
Bahnhof
Very very slow internet speed
I am writing my review in English. I have been thinking of changing my subscription to another company as the internet speed, for then last several months, is not good enough for streaming Netfix series and films. The subscription started of very good but for the last one year it is really really bad. When I reached customer service/technical support for help, they often give some reason and close the case. These days, I have stopped approaching customer service for help. I hope you will reach me and fix the issues.
Date of experience: 11 August 2024
Reply from Bahnhof
Hello,
We’re sorry to hear that your connection has not been meeting your expectations. We take these issues seriously, and we want to help you resolve them as soon as possible.
If possible, try connecting your device directly to the modem using an ethernet cable. This can help determine if the issue is with the Wi-Fi signal or something else. Sometimes, routers can cause slowdowns. Restarting the router or checking for any firmware updates could help improve your speed. If the problem persists, please reach out to us directly, and we’ll make sure to escalate your case to our technical team.
Best regards,
Bahnhof
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.