Rude and arrogant staff member for the…
Rude and arrogant staff member for the second time.
I phoned a plumbers merchant (not Beggs) in the town and enquired about a drain cleaner that was more powerful than the standard stuff you would buy in a supermarket because I am having problems with a smell / blockage in our bathroom. They recommended one and advised me to call in and get it.
Because I had to call into a business beside Beggs I reluctantly called in there to see if they had it (reluctantly because the last time I went in with my wife to look at a bathroom we found the staff to be rude so on that occasion we spent our £8,000 hard earned on our bathroom refurb elsewhere).
I made an enquiry about the product at the trade counter with a young lad, but an older heavy set man who was serving another customer interjected a from the opposite end of the counter. Across the full length of the counter, in front of other customers he told me, quite rudely that I couldn’t purchase it.That I needed an account which “takes two weeks to set up”… so if you are a local tradesman in need of a supplier just bear that in mind… two weeks to set up an account!
Now, I have no problem in the staff member following whatever rules there are around the sale of the product. I understand that sales of this product have been tightened up on because it is dangerous in the wrong hands. I certainly did not approach this with an attitude of entitlement. I simply made an enquiry about a product.
There is a professional, courteous way of dealing with people and this was not it. The staff member spoke down to me and tried to belittle me in front of another customer, until I challenged him on how he was dealing with me.
Incidentally I purchased two bottles of the product about ten minutes later from one of their competitors with out any hassle whatsoever.
So that’s twice now that I have visited this store to spend my hard earned money (£8,035) and through the rudeness of the staff, in particular on the second occasion, and I have gone and spent it elsewhere.
Never again.
Date of experience: 16 February 2022