Hello,
I am sorry that we didn't match your expectation. Let me clarify the points that you've mentioned.
1. Our website only mentions that our address and company are based in Latvia - https://www.fixparts-online.co.uk/en/Contacts. We do have a UK-based phone number to avoid any unnecessary fees for our UK customers when they want to call us.
2. At the checkout, we have a paragraph when you select your shipping method that mentions - "As we are shipping goods from EU, please refer to the Tax and Duty information to understand your import tax implications for UK."
3. To finalize checkout, you have to check the checkbox that say, "I have read the UK Customs terms and accept the possible fees."
4. We don't charge VAT when we ship to the UK, so the product price is lower because you pay VAT and import duties in the UK.
5. Unfortunately, the rules on how to do business with UK changed when the UK left the EU. From that moment, all goods after a certain amount must be taxed. The invoice you received for £102.60 wasn't from us, but from your government to pay Import tax & duties.
6. We sell OEM (Original Equipment Manufacturer) car parts, and we can assure you that if you've found your car part by the original number that suits your car, it will fit your vehicle, regardless if you bought your car in the UK or any other country.
We would be happy to receive feedback on how else we can improve our messaging for better clarity for our UK customers. Please contact us at sales@fixparts-online.com with suggestions on how we can improve.
Thank you, and have a good day!
