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Always a pleasure to go in.Great variety in strimmers and hedge trimmers.Been a customer for many years.All staff very helpful esp checkout and Caroline who is always so efficient and cheerful and the staff member in wheelchair also.
Sorry to see it go but I hope the staff continue with new group
Tom C
Crying laughing at Jackie’s review and also the review at Colchester 😂 if they told you to p**s off I imagine you probably behaved in a way to deserve it. Went into a branch recently and the way the customers are treating staff is appalling. No “are you ok?� “How are you doing?� Just callously walking up to staff and blurting out “when are you closing?�
Really feel for the staff. All the customers giving 1 star reviews should be ashamed of themselves. Obviously dragged up and not taught any humility and decency growing up.
The staff are excellent and there's some brilliant bargains in the administration sale. The prices are sometimes cheaper than what's stated on the ticket also.
However, Whilst I appreciate it's a DIY store, it isn't very clean and my hands were black when I left.
Some of the stock had clearly been there for some time and I noticed items that had a 'use by' date of early 2020! - nearly 5 years ago. It makes it clear to see why the business has failed to be honest.
Spot on service as usual.. such a shame Homebase is closing… local store staff are great, they have been let down by the “suits� in the offices as per usual.. prices are high yes compared to rivals but the staff have imho always gone the extra mile to sort issues out… and yes I used to work in retail with 30 years experience.. if I see good service I tell them, conversely ditto on bad and I have never had to moan about Homebase floor staff.. management yes which luckily the CEO sorted out.
Written by the company
Written by the company
500-600 Witan Gate House, MK9 1BA, Milton Keynes, United Kingdom
Quick service. Patient young man when I couldn’t find my order number!
Date of experience: 04 December 2024
Collecting my order was very straightforward following phone updates on progress. Staff very helpful and friendly. Made me feel like a valued customer. Would certainly shop at Homebase again.
Date of experience: 04 December 2024
Bought a light up reindeer and sleigh (not cheap). Looked amazing to begin with, after two days the lights no longer work. I reached out to Homebase customer service for support on the faulty item only to be told there is nothing they can do and I won’t get a refund. Complete waste of money and poor customer service. Appalling.
Date of experience: 01 December 2024
Date of experience: 04 December 2024
Ordering online was very straightforward and collection was also very easy.
Date of experience: 04 December 2024
Well Tracey at Homebase Stamford an amazing human being helpful understanding polite we need more people like her in the world and all the staff were very nice and friendly.
On the downside we visited the Huntingdon store and we’re verbally abused by the manager not willing to listen or help or even understand our issues he was that rude we contemplated calling the police disgusting behaviour from the store manager.
Date of experience: 04 December 2024
Friendly staff very helpful with helping me to find other things in the Store
Date of experience: 03 December 2024
Lovely staff…. Can’t believe you’re closing this store!!! I do hope that the staff are being looked after !!!
Date of experience: 03 December 2024
Easy online ordering process and item was ready to collect in alloted time
Date of experience: 03 December 2024
You went into administration and wouldn’t give me a refund yet sold me another tap without telling us. Not impressed
Date of experience: 23 October 2024
Date of experience: 29 November 2024
Bought online a bathroom cabinet advertised as solid wood, it arrived in a large un damaged box, well packaged inside but when removed from the box it was badly damaged indicating it was damaged before packaging, also it was MDF not solid wood, when i phoned up to report the damage, i was told all returns and deliveries had been suspended as the company had GONE INTO ADMINISTRATION,,no refund, A waste of £50.00, ended up putting it in the bin as it was unfit for purpose !! My advice, DO NOT ORDER ANYTHING!!!!
Date of experience: 12 November 2024
DON’T BUY ANYHING FROM THIS COMPANY ONLINE! THEY TAKE YOUR MONEY, DON’T DELIVER THE PRODUCT, NO REFUND! THE STORE STAFF CAN’T BE BOTHERED AND IF YOU CALL CUSTOMER SERVICE THEY ANSWER CALLS IN INDIA AND HANG UP ON YOU!!!!!! THIEVES😬
Date of experience: 03 December 2024
Very helpful staff. We have two of these pots already and they look great in the garden
Date of experience: 03 December 2024
Very quick communication informing me a cpl of items in my 'Click & Collect' purchase were out of stock & refunded straight away.
Notification of remaining items were ready for collection very quick as well.
Date of experience: 02 December 2024
Easy to use website. Good communication. Good value for money
Date of experience: 03 December 2024
Great till the end. Despite being made redundant the staff were helpful polite efficient. They're doing a fantastic job despite some customers tearing their heads off verbally as either the discounts aren't enough or the zero returns policy. Neither are the staffs fault they're doing their very best in grim times and all suffering fear of the future in terms of work and finance esp in a cost of living crisis. We add to. Their burden and make their smile harder while their already struggling enough. I saw one man in distress in Catford homebase because of a customer I'm sure we can be kinder.
Homebase I'll miss it I've spent alot of money in it because I like the shop the parking, the ethos the ability to see what I'm buying to make an informed choice when I choose my stuff and the ability to touch. I hate that we're working to a cashless long distance relationship with our shopping. I imagine homebase will appear online. The items I bought today as usual were in great condition. I didn't get much discount but I got what I wanted so was happy. The girl serving looked interested she was personable and dressed in seasonal wear which despite how she must be feeling was a lovely thing to see. I'm very greatful
Hate to see you go Homebase
Date of experience: 03 December 2024
Prompt service and lovely friendly staff.
Date of experience: 03 December 2024
Date of experience: 03 December 2024
It took a little while. Quite a long queue. Due to closing down sale staff were extremely busy. But we were served with a happy attitude and smile.
Date of experience: 03 December 2024
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