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The train vouchers were emailed one day after the purchase.
It took a while to find the right place to exchange them for tickets at Osaka airport train station. Once we have found it, we had to wait in a queue for maybe 10 minutes.
Then we got the daily Kansai pass that was very useful and convenient.
I purchased two data SIM cards for a trip to Japan from Japan Experience, but when I arrived in Tokyo and activated them neither worked.
I called the helpline provided to try and resolve the issue and was told that the SIMs may be faulty and I would have to take them back to the shop I purchased them from. Given I’m in Tokyo and I purchased them from Japan Experience in the UK that advice is about as much use as a chocolate teapot!
Completely useless. Avoid at all costs.
Purchased a JR West Area Pass for the Sanyo Sanin area. We received the eticket via email right the next day and were able to later redeem it at the JR station. Much easier than having it sent by post. Thank you!
The instructions were very clear and concise on how to go about retrieving our train tickets for the Shinkasen. The website was also very informative for other activities to do in the regions we travelled to.
Japan Experience is the English name of Vivre le Japon, a travel agency specializing in Japan, founded 30 years ago. A travel agency based in both Paris and Kyoto, Japan Experience aims to be Europe's leading specialist in travel in Japan, working w...
Little Russell Street 35, WC1A 2HH, London, France
This was an easy process (from ordering to pick up). You use this on the shinkansen. It is for long distances not the city bus.
Date of experience: 08 December 2024
A very straightforward process with clear instructions and fast processing time. No complaints!
Date of experience: 01 December 2024
Value for money, very central, spacious, easy access, only the duvets are a little short.
Date of experience: 07 December 2024
Didn’t work very well. Had problems with it working sometimes and sometimes it didn’t. This was the first time we encountered such problems.
Date of experience: 29 November 2024
Reply from Japan Experience
Thank you for your feedback. We are sorry that you have experienced problems with internet coverage. We strongly believe that this must be a very specific case as our provider, uses the NTT Docomo network which is the one offering the widest coverage everywhere in Japan. The regulations on mobile network in Japan are strict and Internet coverage and network quality are generally excellent throughout Japan. We apologize if the connection was faulty due to what was probably a temporary network issue. Best regards, the Japan-Experience Team
The fact that I could easily buy a SIM card that facilitated my life in Japan seems really usefull.
Date of experience: 30 November 2024
Easy.
Details recognised at Shinkansen counter and all went well after that.
Having the code/voucher sent to my email made things a lot easier
I would use Japan Experience again.
Date of experience: 26 November 2024
SIM worked like a charm.
Zero worries, no interruption on service deserving mention.
I hope I can use this and more services from you next time at Japan.
Recommendations of your services to fellow travellers are guaranteed.
Date of experience: 24 November 2024
Website worked well.
Multiple options for a self guided tour.
Frequent contact between Japan Experience and me by email.
Date of experience: 02 December 2024
Efficient and easy to do. Prompt service. Useful information.
Date of experience: 25 November 2024
I bought JR passes twice on this website. Very easy and reliable. Definitely recommended!
Date of experience: 27 November 2024
I had a good experience with Japan Rail. More efforts should be made for transfers and explanations on English for the tourists. It was difficult communicating.
I did had a great experience with several workers who were so helpful that made my travels in your country more comfortable... I am from a Spanish speaking country communicating in English or a translator with your staff.
Arigato for everything
Kinsetsu line double fare should be clearly explained.
Date of experience: 25 November 2024
Great companion, easy to get and use, well thought process
Date of experience: 02 December 2024
Date of experience: 30 November 2024
Our tour guide had a great personality and good information. The right balance. You didn't even notice how much you were walking due to the way he broke it up.
Date of experience: 18 November 2024
Incredibly easy process using this ticket, saves you quite a bit of money as well.
Date of experience: 26 November 2024
Japan Experience was incredible. They booked six separate sets of tickets at no charge to me a few days before our trip. I got QR codes from them the day after booking which I scanned at at JR office in Tokyo.
Their service is invaluable.
Date of experience: 24 November 2024
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