Great broadband provider. Customer service is 2 nd to none.
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download speed averaging at about 5mbps WITH an ethernet cable connecting me to the Internet. For reference, my grandmother has average vodafone wifi and gets around 40mbps download speed. shocking.
Strongly recommend Lightnet as their level of customer service is exceptional. I had switched from Lightnet to Eir based on better speeds and prices that were offered. However, their customer service is shocking. I have since switched back to Lightnet as they really value their customers and are great to deal with.
Very clear pricing and first rate communications. The instalment and set up process was very smooth. We have has the service for over 2 years now and it has been very reliable with little or no latency. Additionally, the cost has not increased (unlike many other providers who annually hike their prices) in the period. We have recommended to local friends
Company details
Written by the company
High speed fixed Broadband in Galway & Clare and Fibre broadband nationwide! Lightnet are a NBI retailer of Fibre To The Home Gigabit Fibre. Check our latest Broadband deals or Call 091 395804.
Contact info
Eastpoint Business Park, H62 YE28, Loughrea, Ireland
- 091395804
- sales@lightnet.ie
- www.lightnet.ie
Great broadband provider
Great broadband provider. Customer service is 2 nd to none.
Date of experience: 23 October 2024
Awful internet speed
download speed averaging at about 5mbps WITH an ethernet cable connecting me to the Internet. For reference, my grandmother has average vodafone wifi and gets around 40mbps download speed. shocking.
Date of experience: 02 November 2024
Reply from Lightnet
Hi Mike, I am so sorry we have disappointed you. Your service seems to be experiencing a problem, though. Please email us at support@lightnet.ie. We can then have a look and see what can be done to get you better speeds.
Strongly recommend Lightnet
Strongly recommend Lightnet as their level of customer service is exceptional. I had switched from Lightnet to Eir based on better speeds and prices that were offered. However, their customer service is shocking. I have since switched back to Lightnet as they really value their customers and are great to deal with.
Date of experience: 19 July 2024
Reply from Lightnet
Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Reply from Lightnet
Hi Sandra,
Thank you for your 5 star rating, very much appreciated.
Lightnet
Got call back almost instantly after…
Got call back almost instantly after calling, very efficient and easy to deal with. All sorted in minutes, well done, never a problem though
Date of experience: 19 June 2024
Reply from Lightnet
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers!
Lightnet
Solved so updated based on my 5 year experience with them
I am 5 years with them and never got anything at all towards router I had to buy everything now I got fibre broadband and the never informed me with the right router I can have 1 G as a speed there router is only providing barely 200 MB and now they telling me I cannot quit because they installed it they did nothing NBI installed and when asked the technician about the speed he said I have to talk to Lightnet!!!! I Write now were ever I can reviews that other people are not getting fouls Sky offer new gear and 1000 mb for 40 euro a month and not 200 old gear and 55 euros!!!!!!!!!
It was solved and based on my past experience I have changed my rating before this they were excellent and reliable thanks
Date of experience: 26 April 2024
Reply from Lightnet
Hi Andrea,
We are sorry that you feel you had a bad experience with us.
We appreciate your feedback. While we understand you have chosen to leave our service, we are committed to addressing these issues.
Thanks Lightnet
They throttle you despite claiming to…
They throttle you despite claiming to be unlimited. Horrible company. No loyalty for long standing customers.Stay away,
Date of experience: 21 April 2024
Reply from Lightnet
Hi Darran,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with our service.
We understand your concerns and want to clarify that our intention is to provide the best possible service to all of our customers, our goal is to ensure fair usage for everyone, and we are constantly working to improve our services. Thank you again for your feedback.
Lightnet
Charge you whether your WiFi works or not.
I am a lighnet customer for yrs, but lately my WiFi lost signal, was on a Friday and Bank Holiday weekend,So said it would be Tuesday before an engineer would be out, End result was Tues week before my WiFi was back up on 12 days later because their was a break somewhere along the line down the road, And they said they will still be charging me the full amount when payment is due, I received an email today to tell me the verdict. Not good enough and not happy with that.
Date of experience: 15 March 2024
Reply from Lightnet
Hi Mark,
We are sorry you have had this experience. It can be complex managing repair timelines as there is a third party involved, but we will arrange to get this reviewed for you and we will be in contact.
Thanks Lightnet
Good Service in my area
I did have a query outstanding with Lightnet but in fairness it has since been resolved and I am happy with the response. I cannot fault them on any other issue and would be happy to recommend them in my locality as we get good service provision from them.
Date of experience: 13 November 2023
Reply from Lightnet
Hi Maire,
Thank you for your updated review.
Lightnet
Great Support
I've been with lighnet for ages now and never had a problem however one day last week the internet just wouldn't work correctly so I rang them that afternoon it was fixed asap! Great service! Friendly company would recommend!
Date of experience: 29 February 2024
Reply from Lightnet
Hi Siobhan, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Fantastic Service & Staff!
We have been with Lightnet for over 10 years. We have never experienced any issues with the service. Even when we had issues with our router they couldn’t do enough to help. We are delighted with their service, support and friendly staff. Always available and happy to give advice. Thank you Lightnet!!!
Date of experience: 03 March 2024
Reply from Lightnet
Hi Dermot, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Great services
Date of experience: 01 March 2024
Reply from Lightnet
Hi Martin, we are incredibly grateful that you took the time out to leave us a 5-Star review.
I have been with Lightnet for approximately 10+ years and I have not had any problems. Always get texts when there is a problem or works going on. Would highly recommend.
I have been with Lightnet for 10+ years
Date of experience: 01 March 2024
Reply from Lightnet
Hi Anne, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Great service
Love that lightnet give up to date information on any disruption to the service (thunder and lightning issues!) They are very fast in restoring the issues. WiFi is excellent. Many thanks
Date of experience: 01 March 2024
Reply from Lightnet
Thank you so much for your 5-star review! We will share this with the Broadband team to let them know to keep up the amazing work.
A great, reliable, high speed service.
Great, reliable service. The consistently high speed of my broadband makes working from home a pleasure. Excellent communications, with prior notice of potential disruption and excellent, swift responses to queries and questions.
Date of experience: 29 February 2024
Reply from Lightnet
Hello, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Very clear pricing and first rate…
Very clear pricing and first rate communications. The instalment and set up process was very smooth. We have has the service for over 2 years now and it has been very reliable with little or no latency. Additionally, the cost has not increased (unlike many other providers who annually hike their prices) in the period. We have recommended to local friends
Date of experience: 29 February 2024
Reply from Lightnet
Hi Shane, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Reply from Lightnet
Hi Elaine, we are so grateful for your 5-star review. Thanks for sharing your rating with us.
Very happy customer for years
I have been a very happy customer with Lightnet for many years. Very reliable and I am happy with my connection speed. Thank you!
Date of experience: 28 February 2024
Reply from Lightnet
Hi Charles, we're happy to see that you had a 5-Star experience. Thanks for sharing.
Fantastic company to deal with
Fantastic company to deal with, excellent service and very friendly and professional staff, with Lightnet for years now, can not see myself moving to any other provider.
Date of experience: 29 February 2024
Reply from Lightnet
Hi Paul, thank you so much for your 5-star review! We will share this with the Broadband team to let them know to keep up the amazing work.
Great speed
Great service. Only giving 4 because we live on an island and it can take a long time to get an engineer out if there's a problem on site
Date of experience: 02 February 2024
Reply from Lightnet
Hi, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
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