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Logitravel Reviews 13,436

•
TrustScore 3.5 out of 5

3.3

Travel Agency

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Rated 1 out of 5 stars

I booked a vacation package through MeliaEscapes operated by Logitravel, and it was a complete disaster. The package quote I received clearly included carry-on bags with the flight but when I did the check in I found out they had actually booked the lowest-tier airfare, which only included a personal item. I had to pay for a separate carry on. I contacted their customer service multiple times providing the email with the quote as evidence. However, they refused to take responsibility, claiming they had no way of knowing which of their employees provided the quote. They offered no help or compensation, and I was forced to pay an additional fee for my carry on bag. This company is unreliable and unprofessional. If you choose to book with them, make sure to document and save every single interaction because they do not own up to their mistakes. Save yourself the trouble and avoid MeliaEscapes/Logitravel entirely.
Booked a trip to Melia Mexico - Puerto Vallarta

Rated 5 out of 5 stars

I recommend this travela agency 100%, I did a trips with them 3 or 4 times and evertyhing worked perfectly, sometimes I got a cancelled flight or so and they take charge. They send you new flights to choose with several options. That's great, In addition the circuits and cobinated big trips are amazing, always there are someone that speaks your languaje and treat you perfectly in the visited contry.

I believe that they can improve a bit the communication 24h to be more clear just that.

Rated 5 out of 5 stars

Excellent!

Voyage New York - Hawaii (hotel et vol): top

Voyage Paris-Faro ( hôtel et vol) : super

Rated 1 out of 5 stars

We booked a trip to Alblania in April through Logitravel. The trip was supposed to be from the 3rd to the 10th of September.
The first night we were supposed to stay in Tirana, in the hotel VH EUROSTAR TIRANA HOTEL CONGRESS & SPA.
We arrived in the reception at 9 p.m. since the flight arrived late and lady in the reception told has that due to an issue with their system our room was not available and that we would have to go to another hotel Hotel Broadway (30 mins away by walk)
We informed the agency of this issue that we were having and they got back to us the day after by saying that the hotel informed them that was not true that we had to move to another hotel and that they gave us a room VH EUROSTAR TIRANA HOTEL CONGRESS & SPA.
After confirming to the agency through email that was not true what the hotel said and even sent a picture of the Hotel Broadway where we actually spent the night.
Additionally we had another night booked in the same hotel in Tirana from the 7th to the 8th, after this horrible experience we asked to change the hotel. We never received an answer from them that we ended up paying an hotel in another city just to avoid to go back to this horrible hotel with really poor service.

To add one last comment, most of the hotels that Logitravel has chosen for this trip where really horrible, we checked the reviews and they had 2 stars from the poor service…

Honestly we won't book any trip with Logitravel anymore after this experience!!!!

Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Travel Aggregator

Written by the company

En Logitravel.com podrás encontrar multitud de ofertas, sugerencias y chollazos para viajar y descubrir mundo.

Contact info

Rated 5 out of 5 stars
Invited

perfecta la atencion del call center

por ahora la reserva ok ,,,

Date of experience: 08 August 2022

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Reply from Logitravel

Buenas tardes Juan Antonio,

En efecto, estamos muy orgullosos de todos los agentes que forman parte del equipo Logitravel. Nos entusiasma conocer tu grado de satisfacción con la atención recibida. ¡Mil gracias por tus palabras!

Saludos,

Equipo Logitravel

Rated 3 out of 5 stars
Invited

Bien en general

No ha sido una sorpresa agradable encontrar que la reserva de los vuelos era con 0 maletas

Date of experience: 04 August 2022

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Reply from Logitravel

Buenas tardes Gerard,

Tras revisar tu expediente, hemos podido comprobar que tu reserva entró en nuestro sistema el pasado día 4/08 tal y como la configuraste a través de nuestra página web. Debes tener en cuenta que el equipaje permitido depende de las políticas de cada compañía aérea, pero te informamos que puedes añadirlo a través de nuestro chatbot en cualquier momento. Si necesitas más ayuda, no dudes en contactarnos de nuevo.

Saludos cordiales,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

good

Perfecto el trato

Date of experience: 27 July 2022

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Reply from Logitravel

Buenas tardes César,

Nos alegra muchísimo saber que tu experiencia con nosotros ha sido tan positiva. ¡Gracias por valorarnos con la máxima puntuación! Esperamos verte muy pronto de nuevo.

Saludos,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

OK CON LA CONTRATACION

Date of experience: 21 July 2022

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Reply from Logitravel

Buenas tardes Santiago,

Muchas gracias por haber compartido tu experiencia con nosotros y con los demás usuarios de esta plataforma. ¡Nos vemos pronto!

Atentamente,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

rapido y perfecto

Date of experience: 13 July 2022

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Reply from Logitravel

Buenos días Jose,

Gracias por valorar nuestro servicio con la máxima puntuación. Estamos felices de saber que aprecias el esfuerzo invertido en mejorar y optimizar el proceso de reserva de nuestra página web, ya que la satisfacción de nuestros clientes es lo más importante para nosotros. ¡Te deseamos una feliz estancia!

Saludos,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

Rapido

Rapido, facil e intuitivo, no problem

Date of experience: 12 July 2022

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Reply from Logitravel

Buenos días Alberto,

Te agradecemos enormemente que hayas dedicado unos minutos en escribir esta reseña. Nos esforzamos para que el proceso de reserva sea lo más intuitivo y rápido posible y nos entusiasma saber que aprecias este aspecto. ¡Te deseamos una feliz estancia!

Atentamente,

Equipo Logitravel

Rated 3 out of 5 stars
Invited

YA NO ES LO QUE HERA

Date of experience: 01 July 2022

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Reply from Logitravel

Buenas tardes Francisco,

Gracias por compartir tu opinión con nosotros y con el resto de usuarios de esta plataforma. Sentimos no haber cumplido con tus expectativas en esta ocasión. Quedamos a tu disposición para lo que necesites.

Saludos,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

Perfecto

Atencion perfecta

Date of experience: 30 June 2022

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Reply from Logitravel

Buenas tardes Gaietà

Gracias por haber confiado en Logitravel. Tu valoración positiva nos ayuda a seguir mejorando día a día, ya que para nosotros, la satisfacción de nuestros clientes es lo más importante. ¡Esperamos verte muy pronto de nuevo!

Saludos,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

The best !

The best travel agent !

Date of experience: 23 June 2022

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Reply from Logitravel

Good afternoon,

Your opinion motivates us to keep improving every day and it is also a great help for the rest of the users. We hope to see you again!

Best regards,

Logitravel Team

Rated 5 out of 5 stars
Invited

facilll genial

Date of experience: 02 June 2022

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Reply from Logitravel

Buenos días, Jesús,

Mil gracias por compartir tu experiencia con nosotros. Esperamos verte de nuevo muy pronto y que puedas volver a disfrutar de todos nuestros servicios. ¡Feliz trayecto!

Atentamente,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

Buenissima atencion ,super agradable y…

Buenissima atencion ,super agradable y muy atenta ,super recomendable

Date of experience: 26 May 2022

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Reply from Logitravel

Buenos días Beatriz,

La amabilidad y profesionalidad de nuestros agentes durante su asesoramiento son fundamentales para que los clientes puedan configurar un viaje que cumpla todas y cada una de sus expectativas. Muchas gracias por tus amables palabras y por valorar este aspecto. ¡Feliz viaje!

Saludos,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

ha sido super facil contratar con…

ha sido super facil contratar con ellos, fenomenal¡¡¡¡¡¡

Date of experience: 27 April 2022

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Reply from Logitravel

Buenos días Rocio,

Mil gracias por compartir tu experiencia con nosotros y por apreciar la facilidad del proceso de reserva. Esperamos verte de nuevo muy pronto y que puedas volver a disfrutar de todos nuestros servicios. ¡Feliz viaje!

Atentamente,

Equipo Logitravel

Rated 4 out of 5 stars
Invited

tHE WEBSITE WAS EASY TO USE AND IBOOKED…

tHE WEBSITE WAS EASY TO USE AND IBOOKED MY HOLIDAY THROUGH THEM

Date of experience: 06 March 2022

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Reply from Logitravel

Good morning Norma,

Thank you very much for placing your trust in us. We are delighted to hear that you found our website quick and easy to use. If you have any questions, please do not hesitate to contact us, we will be happy to help you!

Best regards from the Logitravel Team.

Rated 5 out of 5 stars
Invited

Tot be

Tot molt be!!!

Date of experience: 28 February 2022

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Reply from Logitravel

Bon día Toni,

Moltes gràcies per les teves paraules,
Esperem tornar a veure't aviat!

Salutacions de l'equip de Logitravel

Rated 5 out of 5 stars
Invited

todo ok

todo ok, booking facil

Date of experience: 23 February 2022

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Reply from Logitravel

Buenos días Dominique,

Muchas gracias por tus palabras, !Esperamos volver a verte pronto!.

Un saludo del equipo de Logitravel

Rated 5 out of 5 stars

We booked our cruise in the Autumn for…

We booked our cruise in the Autumn with Logitravel for February 2022 and Iris was so helpful finding the right cabins for us . Her friendly manner and expert knowledge was very reassuring as I had never booked anything on line before. When one of our group went down with covid and was unable to have the required vaccination, Iris calmly sorted everything out brilliantly . Thank you Iris .

Date of experience: 21 February 2022

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Reply from Logitravel

Good morning Mr. Reynolds,

Thank you very much for leaving us your opinion and for placing your trust in Logitravel.

We hope to see you again,

Logitravel Team

Rated 5 out of 5 stars

Iris at Logitravel is amazing

Iris at Logitravel is amazing. With all the regulations we had to deal with I almost felt like cancelling our holiday but she helped us sort every. When I was unsure of which route to take she was so helpful. She makes a difference when booking a holiday

Date of experience: 16 February 2022

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Reply from Logitravel

Good morning Mrs. Cowley,

Thank you very much for leaving us your opinion and for placing your trust in Logitravel.

We hope to see you again,

Logitravel Team

Rated 4 out of 5 stars
Invited

asia

asia, gran atencion.

Date of experience: 04 February 2022

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Reply from Logitravel

Buenos días Manuel,

Muchas gracias por compartir tu experiencia y por depositar tu confianza en Logitravel, esperamos verte de nuevo muy pronto.

Saludos,
Equipo Logitravel

Rated 5 out of 5 stars

After dealing with other travel Agents…

After dealing with other travel Agents Logi travel is by far the best . I have booked many Cruises with them and have always found them exceptionally helpful . Especially Iris for the help and advice she gave me this week .

Date of experience: 19 January 2022

Logitravel logo

Reply from Logitravel

Good morning Mrs Lesley
Thank you very much for leaving us your opinion and for placing your trust in Logitravel
We hope to see you again,
Logitravel Team

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