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Total fraudsters booking ref 1118543005 put me in different hotel then everything in Spanish so you can't resolve total fraudsters Never ever book here. Filed PayPal claim only pay by credit card and do chargeback if your scammed. my review thieves operating in the are of logitravel
Update from LOGITRAVEL scammers Jaz beach Jas resort Jaz park all within group you will be assigned based on availability so again scammers all and only pictures are of Jaz beach resort
I recommend this travela agency 100%, I did a trips with them 3 or 4 times and evertyhing worked perfectly, sometimes I got a cancelled flight or so and they take charge. They send you new flights to choose with several options. That's great, In addition the circuits and cobinated big trips are amazing, always there are someone that speaks your languaje and treat you perfectly in the visited contry.
I believe that they can improve a bit the communication 24h to be more clear just that.
I booked a vacation package through MeliaEscapes operated by Logitravel, and it was a complete disaster. The package quote I received clearly included carry-on bags with the flight but when I did the check in I found out they had actually booked the lowest-tier airfare, which only included a personal item. I had to pay for a separate carry on. I contacted their customer service multiple times providing the email with the quote as evidence. However, they refused to take responsibility, claiming they had no way of knowing which of their employees provided the quote. They offered no help or compensation, and I was forced to pay an additional fee for my carry on bag. This company is unreliable and unprofessional. If you choose to book with them, make sure to document and save every single interaction because they do not own up to their mistakes. Save yourself the trouble and avoid MeliaEscapes/Logitravel entirely.
Booked a trip to Melia Mexico - Puerto Vallarta
Excellent!
Voyage New York - Hawaii (hotel et vol): top
Voyage Paris-Faro ( hôtel et vol) : super
En Logitravel.com podrás encontrar multitud de ofertas, sugerencias y chollazos para viajar y descubrir mundo.
Ctra. Palma - Valldemossa km 7,4, 07141, Palma de Mallorca, Spain
After dealing with other travel Agents Logi travel is by far the best . I have booked many Cruises with them and have always found them exceptionally helpful . Especially Iris for the help and advice she gave me this week .
Date of experience: 19 January 2022
Reply from Logitravel
Good morning Mrs Lesley
Thank you very much for leaving us your opinion and for placing your trust in Logitravel
We hope to see you again,
Logitravel Team
Date of experience: 23 November 2021
Reply from Logitravel
Buenas tardes M Cristina,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel. Acabamos de pasar nota a nuestro departamento de soporte técnico para que revisen lo ocurrido y en su caso, procedan a resolverlo a la mayor brevedad posible.
Saludos,
Equipo Logitravel
Everything as agreed and well informed all the way from the offer to payment/voucher.
Date of experience: 23 November 2021
Reply from Logitravel
Dear mr Tarja
Thank you very much for leaving us your opinion and for placing your trust in Logitravel, we hope to see you again soon.
The Logitravel Team
Reply from Logitravel
Buenos días Ainhi,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
Saludos,
Equipo Logitravel
I checked with the hotel two days after making a booking and they had a record that Roomdi (a subsidiary of www-logitravel-com) cancelled the booking! But they had also taken the money off my card (the retailer listed as www-logitravel-com)! There is no way to talk to them about this, no number to call, I can only send a message and hope for a response.
Date of experience: 08 September 2021
Reply from Logitravel
Dear Duncan,
We inform you that after reviewing the reference number you provide us, this does not refer to a Logitravel booking, so we have no way to access this reservation. We recommend you to contact with the agency with which you made the booking so that they can help you with your request.
Best regards,
Logitravel team
Reply from Logitravel
Buenos días Carles,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
Saludos,
Equipo Logitravel
Date of experience: 17 June 2021
Reply from Logitravel
Buenos días Miguel,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
Saludos,
Equipo Logitravel
Date of experience: 15 June 2021
Reply from Logitravel
Buenos días Joan,
Muchas gracias por dejarnos tu comentario. Lamentamos las molestias ocasionadas. Vamos a pasar nota al departamento de soporte técnico para que revisen lo ocurrido y solucionen a la mayor brevedad posible.
Saludos,
Equipo Logitravel
Reply from Logitravel
Buenos días Montserrat,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
Saludos,
Equipo Logitravel
Date of experience: 13 May 2021
Reply from Logitravel
Buenos días Pilar,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
Saludos,
Equipo Logitravel
Fácil y sin sorpresas desagradables al final
Date of experience: 08 May 2021
Reply from Logitravel
Buenos días Jaime,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
Saludos,
Equipo Logitravel
Reply from Logitravel
Buenos días Rosa,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
Saludos,
Equipo Logitravel
very nice service quick to buy a train ticket and good prices
Date of experience: 28 March 2021
Reply from Logitravel
Dear mr Carlitoscirque,
Thank you very much for leaving us your opinion and for placing your trust in Logitravel, we hope to see you again soon.
The Logitravel Team
Reply from Logitravel
Buenos días Marisol,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
Saludos,
Equipo Logitravel
Reply from Logitravel
Buenos días Eva,
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
¡Saludos!
Equipo Logitravel
Last year we booked a holiday to Norway with this company. Ther were a lot of troubles with a delayed flight and in the end we nearly found our carrental closed. We also missed a whole afternoon and evening in Oslo. Logitravel helped us in every moment to make the rest of our holiday a success. After coming back they helped us to get a financial compensation from the flightcompany.
Date of experience: 07 August 2020
Reply from Logitravel
Good morning Richard,
Thank you very much for leaving us your opinion and for placing your trust in Logitravel, we hope to see you again.
Regards!
Logitravel team
I CAN'T USE A VOUCHER THAT I RECEIVED FOR A CANCELED HOTEL RESERVATION! LINKS AND INSTRUCTIONS HOW TO USE A VOUCHER A SCAM! IN THE PAYMENTS TAB there is NO PLACE TO ENTER THE RECEIVED CODE! ROOMDI & LOGITRAVEL! I PUT THE CASE TO THE POLICE!
Date of experience: 08 July 2020
Reply from Logitravel
Hello Blazej,
We have just assigned your reservation to one of our advisers to review it and inform you as soon as possible.
Thank you so much for everything.
Regards,
Logitravel
También hay que hablar de lo bueno!!!
Después de la espera y varios mensajes, correos, etc. finalmente he recibido el reembolso de mi billete del viaje programado el 6 de julio. Quiero agradecer por haber escuchado y resuelto de manera favorable. Entiendo que los casos son muchos y que toma tiempo resolverlos todos, pero para los usuarios también es complicado vivir con incertidumbre. GRACIAS!!! y espero que podáis salir en positivo de toda esta situación!!!
Let's also mention the good things!
After waiting and various messages, emails, etc. I have finally received a refund for my ticket for the scheduled trip on July 6. I want to thank for having listened and resolved favorably. I understand that there are many cases and that it takes time to solve them all, but for users it is also difficult to live with uncertainty. THANK YOU!!! and I hope you can positively come out of this situation !!!
Date of experience: 02 July 2020
Reply from Logitravel
Buenos días Rosie.
Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.
¡Saludos!
Equipo Logitravel
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