I have been dealing with MIFCOM support since January 6th, and this has been one of the most frustrating customer service experiences I’ve ever had.
I initially contacted the sales manager that followed my almost 11k purchase (yes 11k), hoping for assistance, but despite multiple follow-ups, I never received a response. Ignoring customer emails for weeks is simply unprofessional. When I escalated to MIFCOM support, the experience didn’t improve. Their replies showed they hadn’t even read my messages properly, providing generic, useless responses that dragged the process unnecessarily.
After weeks of follow-ups, I finally received a replacement, but only a partial one—even though my request was clear from the beginning. Then came several days of silence, followed by a response that included the incredibly patronizing remark: “Patience is a virtue.” Seriously? It’s been almost a month, and I’m the one who needs to be patient?
To make matters worse:
• They failed to review my customs invoice for reimbursement (which I had already sent). Yes they forgot to state it was RMA so Swiss Customs requested me to pay the invoice.
• They ignored the fact that both parts were faulty, despite me repeatedly stating it int the initial emails sent to the sale manager, yes those which were IGNORED...
• They now expect me to return the defective part, without clarifying if cutting the cables is an issue in case I can’t fully disassemble it.
And of course, after responding to their last email, I am still waiting. No resolution, no timeline, just more delays.
A premium brand should provide reliable and responsive support—not force customers to chase them for weeks while deflecting responsibility. If you value your time and expect decent after-sales support, think twice before buying from MIFCOM.
⭐ 1/5 – Unacceptable customer service.
