Neptune - Bristol Reviews 113

TrustScore 5 out of 5

4.8

98 Whiteladies Road, BS8 2QY Bristol, Somerset, GB


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Rated 5 out of 5 stars

Fantastic experience working with the team at Neptune Bristol - Tahirah, Neil and Arron. We are delighted with our new kitchen, and the entire end to end experience from initial designs through to installation have been second to none. Tahirah is an amazing designer, who listened to our needs and translated that into a beautiful space. Neil (the project manager) has made the process smooth, and his attention to detail was impressive! Arron was brilliant in installing the kitchen - tidy, efficient, polite - a pleasure to have in our home.
All in all Neptune have outdone themselves. Thank you!

Rated 5 out of 5 stars

From our first visit to the sign off Neptune, and for us that was the designer Tahirah, Neil and Toby the installer were professional, knowledgable friendly and reassuring and thorough. Our new utility room is such a joy. All our prerequisites were met but it exceeded our expectations. Would not hesitate to recommend Neptune.

Rated 5 out of 5 stars

Excellent in every way!

I expected Neptune kitchen would look great. But what impressed me most was their services and technical support throughout the whole kitchen project. I changed my mind so m
any times on every details. Tahirah from Bristol shop was incredibly patience and thoughtful in every design details making sure to fulfil my needs in every functional and aesthetics aspect within my budget. Neil and Arron from installation team was thorough, considerate and experienced from first survey visit, final installation to waste collection. I did not buy worktop, sink, tap, electronical appliances and handles from Neptune, they don't have any reservation at all and even went extra miles to make sure the installation went seamlessly. I cannot recommend the Neptune team enough. They were responsive and gave you good and timely advices. While at the same time, they gave you enough time and space for you to make decision comfortably. I enjoyed my new kitchen more than I imagined.

Rated 5 out of 5 stars

From the moment entering the store the stores ambiance felt like home. A warm glow of comfort love and care. That is what home is to me.
I was immediately greeted by the smiles of Luisa and Bobby. W
ho represented the company with delight and with respect and great customer care. No pushiness here. The greeting was sincere and comfortable. I loved these young women’s care. A great representative of your company. They must be rewarded for their sincerity and a job well done.


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Bristol

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • 98 Whiteladies Road, BS8 2QY, Bristol, Somerset, United Kingdom

  • 01172 464 200

4.8

Excellent

TrustScore 5 out of 5

113 reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Really happy with the Neptune customer…

Really happy with the Neptune customer service as always. Bristol staff are great and helpful.

Date of experience: 03 November 2022

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Reply from Neptune - Bristol

Hi Sian,

Thank you for taking the time to leave this great review. We're delighted to hear your feedback about the team here in Bristol!

We hope to see you again soon,

Luisa and the Bristol team

Rated 5 out of 5 stars
Verified

Excellent customer service

Very helpful advice in store helping us source the right colour and type of paint. Quick delivery. Very pleased with final result Expensive but worth the extra cost

Date of experience: 01 November 2022

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Reply from Neptune - Bristol

Dear Ruth,

Thank you for your review. I'm so pleased to hear of your experience, I'll be sure to share the feedback with the team.

We look forward to seeing you again soon.

Best wishes,

Luisa and the Bristol team

Rated 5 out of 5 stars

Excellent

Friendly, helpful and informative staff lovely shop surroundings and products.

Date of experience: 18 November 2022

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Reply from Neptune - Bristol

Thank you for your kind review of our team and our store, it's really appreciated. Thank you for visiting us on Friday, we hope to see you again soon.

Best wishes,
Luisa and the Bristol team

Rated 5 out of 5 stars

Neptune Cookery Demonstration 😋

Today I enjoyed the Neptune in store cookery demonstration with Becky...
Not only is Becky very humerus the meal prepared was delicious 😋. Thanks to The Bristol Neptune Team, Luisa and Team Members always have everything beautifully arranged and ensure you feel totally welcome; nothing is ever too much trouble 😊

Date of experience: 18 November 2022

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Reply from Neptune - Bristol

Hello Antoinette,
Thank you for leaving us the kind review. I'm so pleased that you had a great time on Friday, thank you for attending and all of your support to the store over the years, we all really enjoy your visits! We hope to see you soon.
Very best wishes,
Luisa

Rated 5 out of 5 stars

A model for the High Street

A model for the High Street. Always a pleasure to drop in to the shop. The staff are so lovely, we hate to walk by. Everything we have bought from Neptune, we love.

Date of experience: 18 November 2022

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Reply from Neptune - Bristol

Dear Christopher,

It's our pleasure to host you and Jo as our guests, thank you for coming to our event this morning. We very much look forward to your visits.

Best wishes,

Luisa and the Bristol team

Rated 5 out of 5 stars

Brilliant class!

It was such an amazing time to have the class. Brilliant demonstration and bubbly personality! It made me feel to cook as it looked so simple and easy!

Date of experience: 18 November 2022

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Reply from Neptune - Bristol

Dear Dion,

Thank you for attending our event this morning, we're so glad you enjoyed yourself.

Best wishes,

Luisa and the Bristol team

Rated 5 out of 5 stars

Becky Wilkinson cookery class

Becky Wilkinson cookery class in Neptune Bristol store again…just fantastic!
All the staff are brilliant.

Date of experience: 18 November 2022

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Reply from Neptune - Bristol

Dear Joanna,

Thank you for visiting, we enjoyed hosting you! We look forward to seeing you in store again soon.

Best wishes,

Luisa and the Bristol team

Rated 5 out of 5 stars

Amazing cooking demonstration!

It was great experience. Thank you very much Becky.

Date of experience: 18 November 2022

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Reply from Neptune - Bristol

Dear Bora,

We're really glad you enjoyed our event this morning with Becky Wilkinson. We hope to see you again soon.

Very best wishes,
Luisa and the Bristol team

Rated 5 out of 5 stars

Another amazing presentation by Becky…

Another amazing presentation by Becky in the fabulous Bristol Neptune store. Staff so welcoming.

Date of experience: 18 November 2022

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Reply from Neptune - Bristol

Dear Andrea,

Thank you for your kind review, we had a great morning, we're really glad to hear you enjoyed.

Best wishes,

Luisa and the Bristol team

Rated 5 out of 5 stars

Wonderful store

Wonderful store. Always friendly staff and they are great at giving me gift ideas for people in my family!

Date of experience: 18 November 2022

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Reply from Neptune - Bristol

Hi Becky,

Thank you for leaving us the kind review, thank you for another lovely visit on Friday. We really look forward to seeing you again soon!

Best wishes,
Luisa and the Bristol team

Rated 5 out of 5 stars
Verified

Helpful

Helpful, friendly and efficient.

Date of experience: 12 October 2022

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Reply from Neptune - Bristol

Hi Michele,

Thank you for your kind review, your feedback is really appreciated. We hope to welcome you to store soon.

Best wishes, Luisa and the Bristol team

Rated 5 out of 5 stars
Verified

The chairs arrived in perfect…

The chairs arrived in perfect condition, exactly what I wanted. They look great.

Date of experience: 26 September 2022

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Reply from Neptune - Bristol

Hi Helen,

Thank you for taking the time to leave us a review. We're really pleased to hear your new Harrogate chairs look great!

We look forward to seeing you in store soon.

Best wishes, Luisa and the Bristol team

Rated 1 out of 5 stars
Verified

I have loved Neptune for years. Not any more!

I have loved Neptune for years. greatly looked forward to buying my new home and shopping at Neptune. having spent several thousand pounds doing just that I remain hugely disappointed.
the staff at store although polite on the surface quickly became arrogant and superior. the service appalling. the wait for goods ridiculous. Correspondence from the store insulting and reflective of staffs poor attitude and superior status. are they spending thousands in store? I think not. Overall I will not be recommending Neptune to friends and family. I would not recommend the store at all

Date of experience: 25 July 2022

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Reply from Neptune - Bristol

Hi Jeanette,
I'm so sorry you feel this way about your experience with us, this is such a disappointing review to read, however thank you for your honest feedback, it is valuable in strengthening our service.
We really do care in Bristol, and we are passionate about making our guests feel valued, welcome and at home in our store - We've clearly let you down, in this instance.
We hope you enjoy the furniture and fabrics that you have bought with us in Bristol, and will consider giving us another chance in the future.
If you would like to discuss your experience further, I can be reached at luisa.zilio-davies@neptune.com.

Best wishes,
Luisa

Rated 5 out of 5 stars
Verified

Simply beautiful store with outstanding…

Simply beautiful store with outstanding staff very helpful! Will definitely be returning

Date of experience: 16 July 2022

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Reply from Neptune - Bristol

Hi Kathryn,
It's fantastic to hear your feedback about the team and the store, thank you for taking the time to share it.
We look forward to seeing you in store again soon!
Best wishes, Luisa and the Bristol team

Rated 5 out of 5 stars

We met Rachel a year ago when we began…

We met Rachel a year ago when we began our kitchen project, and the completed kitchen has exceeded our expectations. From the initial design consultation, to the presentation and now end result we have always received faultless customer service from Rachel, Luisa and Harriet. The Neptune offering is unique in both quality, design and customer service and we will return again and again. Thank you all.

Date of experience: 15 July 2022

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Reply from Neptune - Bristol

Dear Sharon,
This review has brightened up our morning! Rachel has really enjoyed working with you and it's been a pleasure to assist you with your stunning new kitchen and home conversion.
We look forward to welcoming you back soon.
Best wishes, Luisa, Rachel, Harriet and the rest of the Bristol team.

Rated 5 out of 5 stars
Verified

Excellent service and products

Excellent service and products. The items arrived promptly and we received a call 30 minutes beforehand on the day of delivery. Very polite men assembled the dining table and removed all the packaging.
The only concern was that the brochure price of the products we purchased had significantly increased the week beforehand and the manager was unable to offer the listed price!

Date of experience: 11 July 2022

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Reply from Neptune - Bristol

Hi Chris,
Thank you for taking the time to leave us this kind review - We're delighted to hear that you are pleased with your new dining table and chairs.
I'm really sorry that the timing of your order was affected by our price increase, we regrettably had to review the prices of our furniture to reflect the circumstances of the global increase in raw materials, shipping and transport. I hope you agree that the quality and beauty of the furniture is worth the cost, and that it brings you joy for many years to come.
Very best wishes, Luisa and the Neptune Bristol team

Rated 5 out of 5 stars
Verified

Chloe expressed true professionalism…

Chloe expressed true professionalism from the start to the end product. Her design has totally transformed our lounge. We are truly delighted with the end product. Our family and friends have all expressed positive comments. Thank you so much Chloe. I will be in touch again very soon!

Date of experience: 09 March 2022

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Reply from Neptune - Bristol

Hi Janice,
Thank you for leaving such a lovely review. We really appreciate your kind words about Chloe, she really enjoyed working with you on your project. I hope your beautiful new lounge brings you joy for many years to come!
Best wishes, Luisa and the Neptune Bristol team

Rated 5 out of 5 stars
Verified

The quality of the paint is exceptional.

Date of experience: 06 March 2022

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Reply from Neptune - Bristol

Dear Mr Rees,

Thank you for taking the time to leave us a review. We are really grateful for the feedback about the quality of our paint.

We look forward to welcoming you back to store soon.
Best wishes, Luisa

Rated 3 out of 5 stars
Verified

Products are good but customer service…

Products are good but customer service is poor, very disappointed in service.
When you have to contact them 5times to get any response and then the outcome does not sort the problem.

Date of experience: 26 February 2022

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Reply from Neptune - Bristol

Hi Ailsa,
Thank you for taking the time to leave a review. I'm really sorry to hear of your experience with your online purchase.
I can't see that you've shopped with us here in Bristol, however we're happy to help resolve any outstanding problems you may have with your order. We can be contacted on 01172 464 200.
Best wishes,
Luisa - Neptune Bristol

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