Customer support is quite bad. They can't answer you 3 simple questions in the matter of 36 min, just wasting your time over and over again. They also have you pay for each item a shipping fee which is ridiculous when order in Bulk for many items. There wasn't a single time when I needed support someone helped me with some valuable information the products they sell, they always need to ask someone else then you wait and after that they don't know or give an ignorant explanation, I had to look in google myself and find the answers I was looking for. I also asked politely if they can offer a small discount as these extra shipping fees and small hidden tax they have increased the order price much more, and they refused. But I understand if they can't give a discount every private business decides how to operate for themselves and I absolutely don't blame them for this after all the prices are set and as clients we should respect that,.... But the passive aggressive way they refused to give a discount was a bit ugly. Especially some Rafael guy who barely spoke english.... Just be polite say something like ''unfortunately at this time we couldn't afford to give a discount etc, hope you understand. Love to have you back...'' at least that is how I speak to my customers, I imagine that should be common sense practice by now. That is just the polite way to speak with customers. Anyway I ordered it in the end from them as I am a working man and can't waste more time with setting up profiles etc., we will see if everything gets delivered on time and without problems. I may update my rating here and in google after that.
