PFA Reviews 470

If you have no flexibility nor care, then what's the point of a private health insurance? I could get the same treatment in the public sector.

Date of experience: 06 March 2025

"Mit PFA" doesn't work no matter which browser I use (I've tried 3 different browsers on 2 different devices!). THIS IS UNACCEPTABLE!

Date of experience: 16 November 2024

Worst company ever. Customer service agents are slow and unhelpful. Often times they don't bother responding. When they do respond, they are arrogant and think they are smarter than the customer.

Even my complaint on their website had no response. This company is a shame to Denmark.

Date of experience: 15 November 2024

awful company, extremely expensive.
a big shame for the people of denmark

Date of experience: 25 April 2024

My experience wasn't good with them because my payouts has been delayed for several weeks now and i have reached out to their support they've not been doing anything to it. I'm using Income Chãmpion and i don't experience such with them because they're very fast and more reliable to invest with them. I'd recommend them for everyone.

Date of experience: 03 January 2024

I have extreme pain in my knees (9/10) which makes it extremely difficult to walk, not to mention do any physical activity. I called PFA asking them to help me find a hospital or doctor that can help me. They said they can not help me in this matter, because it’s not life threatening. I told them that I can no longer live like this, with this type of pain. The guy on the phone suggested that I should just kill myself then, because they will not help me to fix my knees so that I can walk and have a normal pain free life. I asked if this is really what he recommended, seriously, because I was shocked, and he said yes, he is ok with this response, this is PFAs decision and I should just end my life because that’s the only way to fix this problem. I could not believe this response from a private insurance that I pay every month, and from a person completely cold and heartless recommending suicide instead of treatment? I guess looking at 80% 1 star ratings I am not the only person with bad experience, but this is kind of response should be unacceptable and legal action should be taken against this company that would rather recommend suicide then a doctor that could help. So I have a choice to consider now. Do I take the advice of PFA and kill myself or find a lawyer and hold this shameful company responsible for suggesting suicide instead of helping with my painful injury.

Date of experience: 08 December 2023

First of all, before my last working day in Denmark, I called PFA, the person who answered my phone told me to submit a message request and immediately call PFA after my last working day to get a "Withdrawal Form" if I want to payout/cash out all my pension with 60% tax.

So I submitted a request Reference Number 2706187 and I called on November 02 2023. Then the lady who answered my call told me that I need to cancel my insurance first before I could do anything at all. Then I had to submit another PFA message request, and wait till December 01 2023.

Now I summited another message request Reference number 2795559 to withdraw/payout my on December 02 2023. The automatic reply said they'll reply in 4 days. Oh wow, and now it's been 4 days and they don't even reply.

BTW, they didn't reply to my original request message on Nov 02 2023, they should've told me to cancel the insurance ASAP, but their employees are either unaware of their company's own policies and procedures, or intellectually not competent or capable of handling their own jobs!!!!!

What a joke. Now I need the pension fund to pay my tuition and fees and living expense here.

Is this how you treat your customers? Especially when they left Denmark so you think you can hold their money forever without doing what your customers ask you to do? You ignored 2 f***ing reference numbers of my requests!!!!! This is how you do business in Denmark?

Date of experience: 07 December 2023

The wonderful animals , different types of birds and about wildlife in urban areas

Date of experience: 28 August 2023

I got an appointment with a psychiatrist via a phone call. A name of a doctor and a region was the only information I was given. Nobody sent me any detailed information, no address, no full name of a doctor.
A waiting time was one month. The day of the appointment I called to PFA to get details about the doctor and a place. I was waiting on a call for more then two hours... None picked up the phone. I've sent a message via website. No response ... At the end I didn't go anywhere ....

Overall, all together I've spent around 8 hours just trying to get medical help that I need. It looks to me that it's made in a way that you will give up receiving anything from PFA. I'm considering to change my insurance company

Date of experience: 16 August 2023

0 start if I could. There’s absolutely no response at all. Waiting on calls for hours without any answer.

Date of experience: 30 May 2023

Following the reply by Carl to my previous email I have requested the Life Certificate on this the phone number given without any results. What else can I do.

Date of experience: 28 March 2023

First they tell me to wait 3 months, then they say I ll pay taxes ( fine by me), and then they take 2000 kr for a "fee".
Tell me, do you write your mails with the golden tears of virgins or is it simply because you consider OUR money, yours? I get you need capital ( ours) to do your things and investments, but to take 2000rk on a 10000 kr amount ( minus 60% taxes) is morally corrupted, unethical, and says a lot about why employeers chose you.
You do not have the employees wellfare in mind.

Oh, and of course, none was agreed before hand, nothing was signed, it was not even mentionned.

Nauseating.

Date of experience: 12 July 2022

They are incredibly slow to respond to messages/enquiries. The last time I sent them a question (asking why the pension payments from my employer are not showing up in mitpfa) they took 10 days to respond. And the response was "we'll pass on this enquiry to the right department"!
10 days to pass on the message!
It's fairly important for me to know that the money isn't going missing somehow, and yet I am expecting another pay day to go by without getting an answer.

Updated: how come PFA have staff with enough time to write polite responses here on Trustpilot, but not enough to answer my enquiry on mitpfa?
I don't see why I should have to call you in order to get a response. I have made you aware of my issue via a communication channel you provide - I shouldn't need to call you as well, you should be calling or emailing me with an answer.

Date of experience: 18 May 2022

They are terrible to work with. They never respond on email. When you call them in working hrs than it take hrs to get hold of somebody. I am defintely going to complain about this to my company.

TO PFA
I have called 4 times last monday nobody picked calls, I sent mail through mit PFA noby replied for last 5 days. I submitted Policy change request 3 months back, still no response. I have proofs but still you dare to put such comment below without verifying details. What a service!

Date of experience: 02 May 2022

Worst insurance company ever!!! We chosen PFA, as a guarantee, that,if we get sicness, if we can not work, that PFA will help. More than 3 years, how we are not able to work and are totally ignored by Peter from PFA. He does not answer to our mails, he ignores our calls. Visibly he tries to use as much time as possible. We pay membership many years, but get 0 help. They do not even to any of our mails, on telephone, secretary promisse to call back, no one calls back, 3 years already! terrible service. What can take to behandle sagen 3 years? Never ever choose this CHETERS insurance. 0 help, 0 respect, 0 money. They take membership money, but they do not give any help.
Will inform all the possible institutions about this illegal behaviour and hope their cheating company will not be able to cheat anymore.
They also do not answer to the complain.
Terrible. Shame on you PFA, skameon you Peter!!!!

Date of experience: 10 January 2022

Quick answer of phones.

First 6 months of 2021 PFA have managed a 12% yield. That is excellent.

Only thing that pulls a bit down are their insurance, which should be voluntary☹ with the package.

Thanks PFA.

Date of experience: 17 June 2021

2 years ago I had 3000 DKK with PFA. When I asked for it to get it paid I receive this message after 3 weeks waiting:
"Our costs have been higher than your savings, which is why you no longer have savings with PFA."
They basically stole my savings.

Date of experience: 02 December 2020

PFA health insurance - discrimination. Change your insurance company if you are a foreigner.

I have severe mental illness after giving birth to my baby and need quick treatment, which is strongly recommended by my GP and hospital. Contacted PFA many times. They have been pushing me around without giving any valid reason but making advantages of me not understanding Danish. First few times I was pushed between different sectors. When I ask which statement in the contract the decision was based on, they just read some PFA reserved right but very distorted because I cannot translate Danish that fast. And they refused to repeat their reasons when I ask if I can record the call. It has been weeks wasted and I am not getting any help from PFA but prolonging my waiting time and worsening my mental state. We are paying PFA health insurance for nothing but discrimination. Their sttaffs are so arrogant to tell me go to appeal after dodging the case 5 times. Aren't we paying PFA for quick treatment as documented in the contract? They are wasting my time which is very critical and even fatal to a mentally troubled patient. WORST insurance!

Date of experience: 15 May 2020